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Adm. Code. It defines the purpose, inclusion scope, and exclusion criteria for field office roles within the Department of Transportation, Division of Motor Vehicles, including customer service counter duties such as issuance, denial, withdrawal, reinstatement, and identity/residency verification. It also outlines progression rules and provides entry and objective level classification definitions for DMV Customer Service Representative and senior-level positions.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/dmv-customer-service-representative-classification-specification-dmv-customer-service-representative/308692/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/dmv-customer-service-representative-classification-specification-dmv-customer-service-representative/308692.png","ImageObject",300,407,{"name":92,"@type":93},"Sarah ","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-31","2026-09-20",true,{"@type":102,"interactionType":103,"userInteractionCount":44},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the purpose of the Wisconsin DMV Customer Service Representative classification specification?","Question",{"text":112,"@type":113},"It provides the basic authority for making classification decisions for DMV customer service representative positions and establishes a framework for determining the best fit of duties within the classification structure.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"Which positions are included in this classification series?",{"text":117,"@type":113},"Field office positions that provide customer service activities related to motor vehicle services programs, including counter processing such as issuing or reinstating services, identity/residency establishment, and technical assistance on statutes, rules, policies, and procedures.",{"name":119,"@type":110,"acceptedAnswer":120},"What kinds of positions are excluded from this series?",{"text":121,"@type":113},"Professional, confidential/management/supervisor, central office roles more appropriately classified elsewhere, positions not located at the DOT/DMV, and positions that do not continually require specialized knowledge of motor vehicle registration, titling, driver licensing laws, or procedures.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},308692,1790403168,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":44,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":19,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":52,"preview_page_count":4},962085320529,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","Effective Date: February 10, 2013  \nSTATE OF WISCONSIN  \nCLASSIFICATION SPECIFICATION  \nDMV CUSTOMER SERVICE REPRESENTATIVE  \nCLASSIFICATION SERIES  \nI. INTRODUCTION  \nA.  Purpose of This Classification Specification  \nThis classification specification is the basic authority under ER 2.04, Wis. Adm. Code, for making classification decisions relative to present and future motor vehicle customer service representative positions located within the field offices of the Department of Transportation, Division of Motor Vehicles. This classification specification will not specifically identify every eventuality or combination of duties and responsibilities of positions that currently exist, or those that result from changing program emphasis in the future. Rather, it is designed to serve as a framework for classification decision-making in this occupational area.  \nClassification decisions must be based on the “best fit” of the duties within the existing classification structure. The “best fit” is determined by the majority (i.e., more than 50%) of the work assigned to and performed by the position when compared to the class concepts and definition of this specification or through other methods of position analysis. Position analysis defines the nature and character of the work through the use of any or all of the following: definition statements; listing of areas of specialization; representative examples of work performed; allocation patterns of represented positions; job evaluation guide charts, standards or factors; statements of inclusion and exclusion; licensure or certification requirements; and other such information necessary to facilitate the assignment of positions to the appropriate classification.  \nB.  Inclusions  \nThis series encompasses positions that provide a wide variety of customer service activities infield offices related to motor vehicle services programs administered by the Department of Transportation (DOT), Division of Motor Vehicles (DMV) . Positions are involved in a wide variety of customer service and processing at public service counters, to include the issuance, withdrawal, denial or reinstatement of a product or service, including the establishment of identity and residency, associated with motor vehicle and/or driver programs. Advanced level positions also conduct various driving skills tests for all classes of driver licenses. Lead positions assist the supervisor in the day to day operation of the unit/ section. Positions provide technical assistance and/or information on the interpretation of statutes, rules, policies and procedures to DMV employees, business partners, governmental entities, and the general public.  \nC.  Exclusions  \nExcluded from this series are the following types of positions:  \n1. Positions that perform professional duties as defined in s. 111.81 (15), Wis. Stats., for a majority of the time (more than 50%) that include the full scope and accountability of a  \ncomplex program area, as administered and interpreted by the Wisconsin Employment Relations Commission.  \n2. Positions which meet the definition of confidential, management, and/or supervisor as defined in s. 111.81 (7), (13), and (19), Wis. Stats., as administered and interpreted by the Wisconsin Employment Relations Commission.  \n3. Positions which, for the majority of time, perform motor vehicle/driver licensing customer service activities in the central office and are more appropriately classified as Transportation Customer Representative.  \n4. Positions which are not located at the Department of Transportation, Division of Motor Vehicles.  \n5. All other positions which do not continually require or apply specialized knowledge of motor vehicle registration and titling or driver licensing laws, regulations, policy and procedure fora majority of the time and are more appropriately described by other classification specifications.  \nD.  Entrance Into and Progression Through This Series  \nEmployees enter positions within t","cbCaitUfLENID3A7","https://ap.wps.com/l/cbCaitUfLENID3A7","pdf",91439,"English","# I. INTRODUCTION\n## A. Purpose of This Classification Specification\n## B. Inclusions\n## C. Exclusions\n## D. Entrance Into and Progression Through This Series\n# II. CLASSIFICATION DEFINITIONS\n## DMV Customer Service Representative (Entry Level)\n## Objective Level","[{\"question\":\"What is the purpose of the Wisconsin DMV Customer Service Representative classification specification?\",\"answer\":\"It provides the basic authority for making classification decisions for DMV customer service representative positions and establishes a framework for determining the best fit of duties within the classification structure.\"},{\"question\":\"Which positions are included in this classification series?\",\"answer\":\"Field office positions that provide customer service activities related to motor vehicle services programs, including counter processing such as issuing or reinstating services, identity/residency establishment, and technical assistance on statutes, rules, policies, and procedures.\"},{\"question\":\"What kinds of positions are excluded from this series?\",\"answer\":\"Professional, confidential/management/supervisor, central office roles more appropriately classified elsewhere, positions not located at the DOT/DMV, and positions that do not continually require specialized knowledge of motor vehicle registration, titling, driver licensing laws, or procedures.\"}]","DMV Customer Service Representative Classification Specification - DMV Customer Service Representative | PDF",1789871815]