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Consumer Protection refers to legal measures that safeguard customers from unfair and unethical practices and provide remedies when consumer legal rights are violated. The Consumer Protection Act, 2019 received presidential assent on 9 August 2019 and entered into force on 20 July 2020, replacing the 1986 Act and updating protection for modern e-commerce and related trading methods.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/dimensions-of-consumer-protection-act-2019-an-overview-legal-analysis-of-objectives-and-framework/199279/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/dimensions-of-consumer-protection-act-2019-an-overview-legal-analysis-of-objectives-and-framework/199279.png","ImageObject",300,407,{"name":92,"@type":93},"Rizky","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-06","2026-09-04",true,{"@type":102,"interactionType":103,"userInteractionCount":46},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"When did the Consumer Protection Act, 2019 receive assent and when did it come into force?","Question",{"text":112,"@type":113},"It received presidential assent on 9 August 2019 and came into force on 20 July 2020.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What problems does the Consumer Protection Act, 2019 aim to address compared with the 1986 Act?",{"text":117,"@type":113},"It targets delays and limitations in earlier dispute handling and responds to new consumer vulnerabilities created by e-commerce and modern delivery and marketing methods.",{"name":119,"@type":110,"acceptedAnswer":120},"What are the main objectives of the Consumer Protection Act, 2019?",{"text":121,"@type":113},"The Act aims to protect consumer interests, prevent dangerous or deceptive practices, educate consumers about rights, ensure timely dispute redressal, and impose penalties for violations.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},199279,1788505487,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":46,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":44,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":129,"read_time":143,"preview_page_count":4},962085564807,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","Dimensions of Consumer Protection Act 2019: An Overview  \nVivek Kumar  \nAssistant Professor, Law, BDS School of Law, Meerut  \nAbstract: -  \nNo economy can thrive without Consumer Protection. The Consumer is an indispensable part of any economy because he buys or rents goods or services from the seller and in turn contributes to the creation of jobs in the country. Protecting Consumers is therefore important, because nowadays the demons and expectations of Consumer have changed with globalization and increased awareness. However, the availability of multiple goods and services sometimes turns out to be detrimental to the consumer as not all sellers & service provider are genuine. The process of Protecting Consumers from unethical business practices is called Consumer Protection. It describes measures to protect customers from unfair & unethical business practices by sellers, manufacturers, service providers’ etc. and to provide legal remedies when their Legal Rights as Consumers are violated.  \nThe Consumer Protection Act, 2019 received the assent of the president on 9th August 2019. But it came into force only 20 July 2020. This Act replaced the old Consumer Protection Act, 1986. The objective of this new Act to enhance Consumer Protection in view of the boominge-commerce and modern ways of providing goods and services such as online sales, direct bidding, direct selling and multi-level marketing. Apart from traditional methods. This article is an attempt to analyse the use of Consumer Protection Act. How it is beneficial for the public.  \nKEY WORDS- Consumer, Consumer Awareness, Consumer Protection, Unfair Business Practices, Consumers ‘disputes’.  \nINTRODUCTION  \nThe Preamble to the Act States that it seeks to provide for protection of the interests of Consumer and towards such goal, establishment of authorities for timely and effective administration and settlement of Consumer’s Disputes1.  \nWith an aim to protect the interests of Consumer, the Consumer councils and other authorities for the settlement of Consumer’s grievances are established at the national, State and District Level to increase Consumer Awareness.  \nSo the Consumer Protection Act 2019 is a law for the protection of Consumer interest. This law ensures the safety of Consumers against defective products, unsatisfactory services and unfair business practices. In India, the protection of consumer rights is governed by the Consumer Protection Act, 2019. The Consumer Protection Act 2019 was introduced to replace the Consumer Protection Act 1986. The new law contains several provisions that take into account the challenges faced by consumers. For modern and technology-dependent consumers, this Act also contains various provisions for the protection and promotion of consumer rights.  \nMethodology  \nResearch Design: Secondary Research  \nThis research examines the societal and legal contexts of Consumer Protection Act 2019 in India via the lens of a secondary research design also known as desk research or a literature review. Without taking part in the actual data collection process, secondary researchers analyze and synthesize previously collected data and information.  \nData Sources  \nThis secondary research draws from a wide variety of sources, including scholarly publications, books, reports, government records, and reliable web databases. Data sources were chosen because of their high quality and reliability in providing answers to the study questions.  \nReasons for the enactment of the Consumer Protection Act, 2019 –  \nThe Consumer Protection Act of 1986 was passed to better protect the interests of Consumersand to form Consumer Protection Councils and other Consumer disputes resolutions bodies etc. Although the activities of the Consumer disputes resolution bodies have largely fulfilled their purpose under the said law, but the treatment of cases was not fast due to various limitations. Several deficiencies were found in the administration of various provision","cbCaivJBPe2kfA2p","https://ap.wps.com/l/cbCaivJBPe2kfA2p","pdf",255338,"English","# Introduction\n## Preamble and establishment of authorities\n# Methodology\n## Research design and data sources\n# Reasons for enactment\n# Objectives of the Consumer Protection Act, 2019","[{\"question\":\"When did the Consumer Protection Act, 2019 receive assent and when did it come into force?\",\"answer\":\"It received presidential assent on 9 August 2019 and came into force on 20 July 2020.\"},{\"question\":\"What problems does the Consumer Protection Act, 2019 aim to address compared with the 1986 Act?\",\"answer\":\"It targets delays and limitations in earlier dispute handling and responds to new consumer vulnerabilities created by e-commerce and modern delivery and marketing methods.\"},{\"question\":\"What are the main objectives of the Consumer Protection Act, 2019?\",\"answer\":\"The Act aims to protect consumer interests, prevent dangerous or deceptive practices, educate consumers about rights, ensure timely dispute redressal, and impose penalties for violations.\"}]","Dimensions of Consumer Protection Act 2019 - An Overview - Legal analysis of objectives and framework | PDF",23]