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The study applies a Research and Development (R&D) approach using the ADDIE model: Analysis, Design, Development, Implementation, and Evaluation. Two interfaces are built: a public website for users and an admin backend. Feasibility is reviewed by sports management experts and information system experts, and trials involve prospective tenants and managers. Effectiveness uses linear regression to explain usability variation via satisfaction and loyalty.",{"@graph":69,"@context":123},[70,84,106],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/development-of-a-management-information-system-to-increase-customer-satisfaction-and-loyalty-research-article/232119/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/development-of-a-management-information-system-to-increase-customer-satisfaction-and-loyalty-research-article/232119.png","ImageObject",300,407,{"name":92,"@type":93},"Xiajie","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-03","2026-09-10",true,{"@type":102,"interactionType":103,"userInteractionCount":105},"InteractionCounter",{"@type":104},"ViewAction",13,{"@type":107,"mainEntity":108},"FAQPage",[109,115,119],{"name":110,"@type":111,"acceptedAnswer":112},"What is the main goal of the management information system in this study?","Question",{"text":113,"@type":114},"The system is designed to increase customer satisfaction and loyalty while optimizing income-generating sports facilities at UNY’s Vocational Faculty.","Answer",{"name":116,"@type":111,"acceptedAnswer":117},"Which development method and model are used?",{"text":118,"@type":114},"The study uses an R&D approach with the ADDIE model, covering Analysis, Design, Development, Implementation, and Evaluation.",{"name":120,"@type":111,"acceptedAnswer":121},"How is effectiveness assessed in the research?",{"text":122,"@type":114},"Effectiveness is evaluated using linear regression analysis to determine how satisfaction and loyalty explain usability variation.","https://schema.org",{"og:url":83,"og:type":125,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":127,"canonical":83},"index,follow",{"doc_id":129,"site_id":62},232119,1789068941,{"code":4,"msg":5,"data":132},{"doc_id":129,"user_id":133,"nickname":92,"user_avatar":134,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":135,"file_id":136,"file_url":137,"file_type":138,"file_size":139,"view_count":105,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":46,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":130,"read_time":31,"preview_page_count":4},8814010472675,"https://avatar.qwps.com/avatar/WGlhamll","INTERNATIONAL JOURNAL OF MULTIDISCIPLINARY RESEARCH AND ANALYSIS  \nISSN(print): 2643-9840, ISSN(online): 2643-9875 Volume 08 Issue 04 April 2025  \nDOI: 10.47191/ijmra/v8-i04-23, Impact Factor: 8.266 Page No. 1684-1703  \nDevelopment of a Management Information System to Increase Customer Satisfaction and Loyalty in the Optimization of Income Generating at the Faculty of Vocational Sports Facilities UNY  \nRistina Rahmawati1, Sumaryanto2, Ahmad Nasrulloh3  \n1,2,3 Department of Sports Science, Faculty of Sports and Health Science, Universitas Negeri Yogyakarta, Indonesia Yogyakarta, DIY, 55281, Indonesia  \n| ABSTRACT: This study focuses on designing, assessing, and evaluating a management information system aimed at enhancing customer satisfaction and loyalty while optimizing income-generating sports facilities at the Vocational Faculty of Yogyakarta State University. To achieve this, the research follows a Research and Development (R&D) approach utilizing the ADDIE model, which consists of five stages: Analysis, Design, Development, Implementation, and Evaluation. In the development process, the system was designed with two main interfaces: a public website for general users and an admin backend for management purposes. The feasibility of the system was evaluated by five sports management experts and four information system experts. Small-scale trials were conducted with 19 prospective tenants and facility managers, while large-scale trials involved 54 participants. Data collection was carried out through interviews and questionnaires, employing a purposive sampling method. To assess effectiveness, linear regression analysis was used, and the collected data were analyzed both qualitatively and quantitatively. The study's findings indicate that the system meets the necessary feasibility standards. Sports management experts rated the system highly, with scores of 93% for the Software Aspect, 94% for the Language Aspect, and 91% for the Visual Communication Aspect, all categorized as feasible. Information system experts also provided positive evaluations, with the Software Aspect scoring 88% and the Visual Communication Aspect 73%, both meeting feasibility criteria. Furthermore, the effectiveness assessment demonstrated that the system effectively explains the variability in Usability based on Satisfaction and Loyalty. The R-squared value of 0.8672 suggests that 86 .72% of Usability variations can be attributed to these two factors. Overall, this study highlights the successful development and validation of a management information system that significantly contributes to improving customer satisfaction and loyalty while optimizing the utilization of sports facilities.\u003Cbr>KEYWORDS: management information system, loyalty, satisfaction, income, faculty. |\n| --- |\n| I. INTRODUCTION\u003Cbr>Community participation in sport and recreation activities has a positive impact on a healthy life balance and on a broad scale can encourage economic development (Goslin et al., 2015) . In the New Public Management paradigm, sports facilities and infrastructure are a service product and the community, while athletes are customers who must get service satisfaction according to standards. Furthermore, sports facilities and infrastructure are one of the most vital sports industry capital and have enormous economic potential.\u003Cbr>Customer satisfaction is an asset to increase the number of consumers and get consumers who are loyal or have loyalty to products or services in sports infrastructure facilities. Loyal consumers will reuse the same sports infrastructure if they need it again. In fact, it has been known that loyal consumers will invite others around them to use the same sports infrastructure facilities (Hill & Christine Green, 2012) . The result is the acquisition of benefits, both in the form of money (profit) and not in the form of money, namely satisfaction (satisfaction) . Tjiptono (2022) suggests six indicators that can be used to measure patient","cbCaijI4QSmRiHWX","https://ap.wps.com/l/cbCaijI4QSmRiHWX","pdf",630710,"English","# Abstract\n# I. Introduction\n## Customer satisfaction and loyalty in sports facilities\n## Management and financial autonomy in UNY","[{\"question\":\"What is the main goal of the management information system in this study?\",\"answer\":\"The system is designed to increase customer satisfaction and loyalty while optimizing income-generating sports facilities at UNY’s Vocational Faculty.\"},{\"question\":\"Which development method and model are used?\",\"answer\":\"The study uses an R\\u0026D approach with the ADDIE model, covering Analysis, Design, Development, Implementation, and Evaluation.\"},{\"question\":\"How is effectiveness assessed in the research?\",\"answer\":\"Effectiveness is evaluated using linear regression analysis to determine how satisfaction and loyalty explain usability variation.\"}]","Development of a Management Information System to Increase Customer Satisfaction and Loyalty - Research Article | PDF"]