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It finds broad agreement that advising centers on course selection and academic planning, while students experience more holistic support mainly through special programs for underserved populations. Key challenges include limited access, fragmented advising roles and poor cross-office communication, and a lack of personalization. Proposed solutions emphasize higher-quality, more accessible advising interactions, stronger advisor-student relationships, convenient delivery, and targeted use of online tools.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/destination-integration-perspectives-of-students-and-advisors-about-improving-academic-advising-part-2-may-2019/583597/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/destination-integration-perspectives-of-students-and-advisors-about-improving-academic-advising-part-2-may-2019/583597.png","ImageObject",300,407,{"name":92,"@type":93},"Jacob","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-21","2026-10-15",true,{"@type":102,"interactionType":103,"userInteractionCount":19},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the main focus of academic advising on the CSU campuses described in the report?","Question",{"text":112,"@type":113},"Advising mainly focuses on course selection and program planning, with students reporting that holistic support is more often experienced through special programs for underserved populations.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What major challenges are identified regarding advising?",{"text":117,"@type":113},"The report highlights limited access, fragmentation caused by differentiated roles and weak communication across advising offices, and insufficient personalization in how information is tailored.",{"name":119,"@type":110,"acceptedAnswer":120},"Which solutions are considered most promising to improve advising services?",{"text":121,"@type":113},"Advisors are most optimistic about improving the accessibility and quality of advising interactions, such as regular individual touchpoints, hiring more advising staff, building long-term relationships, and offering services at convenient times and locations, complemented by online or virtual formats for just-in-time information.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},583597,1792166952,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":19,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":36,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":144,"preview_page_count":4},962084931830,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","Destination Integration:  \nPerspectives of Students and Advisors about Improving Academic Advising  \nPart 2 of a Series on Academic Advising from the CSU Student Success Network  \nMay 2019  \nColleen Moore, Cynthia Schrager, and Laura Jaeger  \nin the California State University  \nDestination Integration: Perspectives of Students and Advisors about Improving Academic Advising  \nTable of Contents  \nExecutive Summary .......................................................................................................... 2  \nBroad Agreement about Advising; New Insights from Students and Advisors...................... 5  \nAgreement that Focus of Advising Is Academic Planning, but Holistic Approach Desired... 8  \nLack of Access, Fragmentation, and Lack of Personalization Are Significant Challenges ...11  \nStudents and Advisors Point to Similar Solutions to Address Advising Challenges.............14  \nImplications and Opportunities for Future Directions........................................................29  \nAppendix: Research Methods...........................................................................................32  \nEndnotes .........................................................................................................................37  \nAcknowledgments  \nWe are grateful to the faculty and professional staff advisors at the five participating California State University campuses who took part in the survey. Their responses to questions about academic advising were invaluable in helping us understand the perspectives of advisors. We are also  \ngrateful to the students for sharing their experiences with advising in the CSU during focus group discussions. We appreciate the assistance of the administrators and staff who helped facilitate our research on their campus. We are grateful to Melinda Karp and Maureen Scharberg for their input on draft versions ofour survey, focus group protocol, and our research methodology. We appreciate Thad Nodine’s invaluable assistance with thinking through and structuring the content of this report. Kimberley Altura, SuJin Jez, Melinda Karp, Bernadette Muscat, and Andrea Venezia helped to inform and improve our drafts. We appreciate the editorial assistance of Jessica Beifuss and Sasha Horwitz, and the graphic design work by the Foundation for California Community Colleges. Finally, our graduate research assistant, Glen Wilkins, made substantial contributions to this research by managing the administration of the advisor survey, coding responses, and formatting information for inclusion in the report and technical appendix.  \nCSU Student Success Network 1  \nDestination Integration: Perspectives of Students and Advisors about Improving Academic Advising  \nExecutive Summary  \nIn the first report in this exploratory study of efforts to improve advising, researchers at the Education Insights Center (EdInsights) interviewed administrators from five California State University (CSU) campuses and reported on the key strategies these campuses are implementing to integrate academic advising services across their colleges, divisions, and departments. This second report adds to this discussion by bringing in the voices of advisors and students at these five campuses, summarizing the perspectives of faculty advisors, professional staff advisors, and students in the context of campus efforts to improve advising.  \nAcross administrators, advisors, and students, we learned that advising on these campuses is largely focused on course selection and program planning. While many administrators and advisors expressed a goal of providing a more holistic and cohesive experience for students by integrating academic advising with other services, students confirm that advisors largely help with academic planning and that more holistic services are primarily experienced by students in special programs for underserved populations. Students largely concurred with administrators’ descriptions ofthe major c","cbCaifSdpjBYtAQD","https://ap.wps.com/l/cbCaifSdpjBYtAQD","pdf",916874,"English","# Executive Summary\n## Broad Agreement about Advising; New Insights from Students and Advisors\n## Agreement that Focus of Advising Is Academic Planning, but Holistic Approach Desired\n## Lack of Access, Fragmentation, and Lack of Personalization Are Significant Challenges\n## Students and Advisors Point to Similar Solutions to Address Advising Challenges\n## Implications and Opportunities for Future Directions\n# Appendix\n## Research Methods\n# Endnotes","[{\"question\":\"What is the main focus of academic advising on the CSU campuses described in the report?\",\"answer\":\"Advising mainly focuses on course selection and program planning, with students reporting that holistic support is more often experienced through special programs for underserved populations.\"},{\"question\":\"What major challenges are identified regarding advising?\",\"answer\":\"The report highlights limited access, fragmentation caused by differentiated roles and weak communication across advising offices, and insufficient personalization in how information is tailored.\"},{\"question\":\"Which solutions are considered most promising to improve advising services?\",\"answer\":\"Advisors are most optimistic about improving the accessibility and quality of advising interactions, such as regular individual touchpoints, hiring more advising staff, building long-term relationships, and offering services at convenient times and locations, complemented by online or virtual formats for just-in-time information.\"}]","Destination Integration - Perspectives of Students and Advisors about Improving Academic Advising - Part 2 - May 2019 | PDF",1792047837,101]