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Key recommendations emphasize co-design with people who have mobility and sensory impairments, better weather protection, comfortable seating, reliable and real-time information, effective lighting and CCTV, and ongoing cleanliness and reporting.",{"@graph":14,"@context":72},[15,34,55],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/document/","Document",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/document/research-report/","Research & Report",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/document/designing-the-bus-shelter-of-tomorrow-april-2025-summary-report/651207/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/designing-the-bus-shelter-of-tomorrow-april-2025-summary-report/651207.png","ImageObject",300,407,{"name":42,"@type":43},"awa","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-29","2026-10-24",true,{"@type":52,"interactionType":53,"userInteractionCount":22},"InteractionCounter",{"@type":54},"ViewAction",{"@type":56,"mainEntity":57},"FAQPage",[58,64,68],{"name":59,"@type":60,"acceptedAnswer":61},"What was the purpose of the joint research on bus shelter design?","Question",{"text":62,"@type":63},"To understand what design features and facilities passengers think bus shelters should include to improve their experience, and to help inform future infrastructure.","Answer",{"name":65,"@type":60,"acceptedAnswer":66},"How many passengers participated in the survey?",{"text":67,"@type":63},"3,276 frequent bus users completed an online survey via the Transport User Panel.",{"name":69,"@type":60,"acceptedAnswer":70},"What are the main recommendation themes for an improved bus shelter?",{"text":71,"@type":63},"Co-design with users, protect passengers from wind and rain, provide comfortable seating, retain paper timetables with additional connecting-mode information, add real-time next bus displays, improve lighting and safety measures, and ensure shelters are regularly cleaned and include bins.","https://schema.org",{"og:url":32,"og:type":74,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":76,"canonical":32},"index,follow",{"doc_id":78,"site_id":7},651207,1792872178,{"code":4,"msg":81,"data":82},"success",[83,87,91,95,100,105,110,114,119,122,126],{"id":22,"doc_module":4,"doc_module_name":25,"category_name":84,"show_sort_weight":85,"slug":86},"Story & Novel",90,"story-novel",{"id":26,"doc_module":4,"doc_module_name":25,"category_name":88,"show_sort_weight":89,"slug":90},"Literature",80,"literature",{"id":33,"doc_module":4,"doc_module_name":25,"category_name":92,"show_sort_weight":93,"slug":94},"Exam",70,"exam",{"id":96,"doc_module":4,"doc_module_name":25,"category_name":97,"show_sort_weight":98,"slug":99},5,"Comic",60,"comic",{"id":101,"doc_module":4,"doc_module_name":25,"category_name":102,"show_sort_weight":103,"slug":104},6,"Technology",50,"technology",{"id":106,"doc_module":4,"doc_module_name":25,"category_name":107,"show_sort_weight":108,"slug":109},7,"Healthcare",40,"healthcare",{"id":111,"doc_module":4,"doc_module_name":25,"category_name":29,"show_sort_weight":112,"slug":113},8,30,"research-report",{"id":115,"doc_module":4,"doc_module_name":25,"category_name":116,"show_sort_weight":117,"slug":118},9,"Religion & Spirituality",20,"religion-spirituality",{"id":117,"doc_module":4,"doc_module_name":25,"category_name":120,"show_sort_weight":117,"slug":121},"World Cup","world-cup",{"id":123,"doc_module":4,"doc_module_name":25,"category_name":124,"show_sort_weight":123,"slug":125},10,"Lifestyle","lifestyle",{"id":127,"doc_module":4,"doc_module_name":25,"category_name":128,"show_sort_weight":96,"slug":129},19,"General","general",{"code":4,"msg":81,"data":131},{"doc_id":78,"user_id":132,"nickname":42,"user_avatar":133,"doc_module":4,"category_id":111,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":22,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":139,"language":140,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":12,"update_tm":79,"read_time":144},3985747858093,"https://ap-avatar.wpscdn.com/davatar_3d24733baf745e90a7e4bdd5f77d97b2","| Designing the bus shelter of tomorrow\u003Cbr>April 2025 |  |\n| --- | --- |\n| | |\n\nTransport Focus Foreword  \nBus shelters matter to passengers. A welldesigned bus shelter offers more than just a place to wait for a bus – it can turn a  \njourney into a pleasant, safe, and comfortable experience. Effective shelters protect passengers from adverse weather conditions, provide comfortable seating, good quality accurate information and ensure safety and accessibility for all users.  \nTransport Focus would like to thank Clear Channel for generously supporting this report. We were pleased tobe able to work with Clear Channel to understand the needs of passengers on this joint piece of research, with the goal of establishing what design features and facilities passengers think bus shelters should incorporate to improve their experience.  \nLouise Collins  \nDirector  \n2  \nClear Channel Foreword  \nClear Channel is one the UK’s leading Out of Home media and infrastructure companies and has been providing street furniture in the UK for decades. At present, we operate more than 22,000 bus shelters around the country, in partnership with over 180 councils and transport authorities.  \nWe recognise that many of our bus shelters are iterations based on legacy designs dating back many years and driven by the status quo or local design and tender requirements. In fact, the bus shelter has not had a ground-up rethink for 50 years. Our aim is to change that.  \nWe have been consistently innovating to tackle both local and national challenges through purposeful product design. From enhancing the bus user experience to improving biodiversity, our infrastructure seeks to provide meaningful solutions that benefit local communities, with accessibility, safety, and sustainability at its heart.  \nThrough various projects, including ongoing collaboration  \nwith Central St Martins’ product design students, our product design team has been getting closer to the needs of our communities and how differing needs impact street furniture.  \nOur next step is to understand this at scale so we can raise the bus user experience bar by creating the design changes they need, and importantly, implementing them. This comprehensive research with Transport Focus’s nationally representative Transport User Panel is key to providing valuable insights to help identify the desired changes and inform what future infrastructure should look like, to the benefit of all bus users.  \nNeil Chapman  \nProduct Design Director, UK & Europe  \n3  \n\n| Recommendations |  |\n| --- | --- |\n| A well-designed bus shelter is an essential part of any successful bus network. However, what constitutes ‘well-designed’? We asked 3276 frequent bus passengers for their viewson the priorities and improvements that must be considered in delivering a well-designed bus shelter.\u003Cbr>This summary report and accompanying detailed survey findings provide context to these recommendations. However, the key recommendations are front and centre as they would assist in delivering a passenger centric and successful bus network.\u003Cbr>• Co-design shelter design with users – make sure people are included with mobility and sensory impairments and people with prams/buggies. Ensure user views are involved in every stage of the design and build processes so models and options can be tested and choices made with user input.\u003Cbr>• Review the design of shelters to ensure they protect bus users from wind and rain. Review the size of | shelters based on usage. Some shelters may need to be bigger, for example when they serve multiple routes in town centres and outside schools and colleges, hospitals and supermarkets.\u003Cbr>• Comfortable seating should be provided.\u003Cbr>• Retain paper timetables. Consider adding information about other connecting modesand services.\u003Cbr>• Real-time next bus information display should be provided.\u003Cbr>• Install effective lighting to make people feel safe in the evenings/dark and enable them to see and read timetable","cbCailL2A5WbPKho","https://ap.wps.com/l/cbCailL2A5WbPKho","pdf",4164287,22,"English","# Recommendations\n# Introduction","[{\"question\":\"What was the purpose of the joint research on bus shelter design?\",\"answer\":\"To understand what design features and facilities passengers think bus shelters should include to improve their experience, and to help inform future infrastructure.\"},{\"question\":\"How many passengers participated in the survey?\",\"answer\":\"3,276 frequent bus users completed an online survey via the Transport User Panel.\"},{\"question\":\"What are the main recommendation themes for an improved bus shelter?\",\"answer\":\"Co-design with users, protect passengers from wind and rain, provide comfortable seating, retain paper timetables with additional connecting-mode information, add real-time next bus displays, improve lighting and safety measures, and ensure shelters are regularly cleaned and include bins.\"}]","Designing-the-bus-shelter-of-tomorrow - April 2025 - Summary report | PDF",55]