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The research highlights low satisfaction with available services and identifies key barriers such as limited awareness, availability constraints, and restricted access to care. It also explores educators’ interest in targeted training for supporting online students, using findings from a survey conducted with the Online Learning Consortium and Uwill.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/customized-care-addressing-the-unique-mental-health-needs-of-online-students/586942/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/customized-care-addressing-the-unique-mental-health-needs-of-online-students/586942.png","ImageObject",300,407,{"name":92,"@type":93},"Sarah ","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-09","2026-10-15",true,{"@type":102,"interactionType":103,"userInteractionCount":14},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What problem does the report focus on regarding online students’ mental health?","Question",{"text":112,"@type":113},"The report addresses the growing demand for mental health support in higher education and the need to better understand online students’ specific mental health needs and support strategies.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What do the findings say about satisfaction with mental health and wellness support?",{"text":117,"@type":113},"Students generally do not seem satisfied with the mental health and wellness support that is currently available to them.",{"name":119,"@type":110,"acceptedAnswer":120},"What barriers prevent online students from accessing mental health services?",{"text":121,"@type":113},"Barriers include lack of awareness, availability challenges, and lack of access to services.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},586942,1792060077,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":14,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":129,"read_time":36,"preview_page_count":4},962085320529,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","Customized Care  \nAddressing the Unique Mental Health Needs of Online Students  \nTABLE OF CONTENTS  \nContributing Authors 2  \nAbout Our Organizations 3  \nIntroduction 4  \nResearch Highlights 6  \n1. There is an increased demand for online mental health support. 6  \n2. Educators perceive differences in the mental health needs of online and in-person students. 7  \n3. Students do not generally seem satisfied with available mental health and wellness support. 9  \n4. Barriers to support for online students include lack of awareness, availability challenges, and lack of access to services. 10  \n5. Educators are interested in additional mental health training focused on how to support online students. 11  \nConclusion 13  \nReferences 14  \nCONTRIBUTING AUTHORS  \nKristen Gay, Ph.D.  \nOnline Learning Consortium  \nDylan Barth, Ph.D.  \nOnline Learning Consortium  \nRecommended Citation: Gay, K., & Barth, D. (2024) . Customized Care: Addressing the Unique Mental Health Needs of Online Students. The Online Learning Consortium.  \nABOUT OUR ORGANIZATIONS  \nThe Online Learning Consortium (OLC) is a collaborative community of education leaders and innovators dedicated to advancing quality digital teaching and learning experiences designed to reach and engage the modern learner—anyone, anywhere, anytime. OLC inspires innovation and quality through an extensive set of resources, including best-practice publications, quality benchmarking, leading-edge instruction, community driven conferences, practitioner-based and empirical research, and expert guidance. The growing OLC community includes faculty members, administrators, trainers, instructional designers, and other learning professionals, as well as educational institutions, professional  \nsocieties, and corporate enterprises. Learn more at [onlinelearningconsortium.org](onlinelearningconsortium.org)  \nUwill is the leading mental health and wellness solution for colleges and students. Utilizing its proprietary technology and counselor team, Uwill pioneered the fi rst student and therapist matching platform. The solution offers an immediate appointment with a licensed counselor based on student preferences, all modalities of teletherapy, a direct crisis connection 24/7/365, wellness events, realtime data, and support. Uwill supports more than 3 million students at 400+ institutions including the University of Michigan, Columbus State Community College, Rutgers University, New England Law Boston, and APUS.  \nINTRODUCTION  \nThe mental health landscape in higher education has reached a critical point, with a growing number of students facing severe psychological issues. According to a recent NEA article,“The majority of college students ( more than 60 percent) meet the criteria for at least one mental health problem—a nearly 50 percent increase since 2013”( Flannery, 2023, n.p.) . More specifically, a significant portion of students reported symptoms of depression (44%) and anxiety (37%) and “15 percent said they have seriously considered suicide,” which is the highest recorded rate in 15 years (Alonso, 2023, n.p) . While these statistics are alarming, it is encouraging to see that a growing number of college students are seeking mental health counseling ( Levin, 2020), with Alonso (2023) noting that “Thirty-seven percent of respondents said they have received mental health counseling in the past year, a 7 percent increase from 2020”( n.p.) . However, despite this increase, over 60% of students are not seeking care, indicating an ongoing challenge of addressing student mental health needs (Sutton, 2023) . This persistent gap in mental health care highlights the need for institutions to better understand and continue to mitigate the barriers preventing students from seeking help.  \nThese challenges are further complicated by shifting student enrollment trends in the U.S., particularly following the onset of the COVID-19 pandemic. According to the National Center for Education Statistics, 54% of U.S. students ","cbCainTYbOG2uej8","https://ap.wps.com/l/cbCainTYbOG2uej8","pdf",870213,16,"English","# Contributing Authors\n# About Our Organizations\n# Introduction\n# Research Highlights\n## There is an increased demand for online mental health support.\n## Educators perceive differences in the mental health needs of online and in-person students.\n## Students do not generally seem satisfied with available mental health and wellness support.\n## Barriers to support for online students include lack of awareness, availability challenges, and lack of access to services.\n## Educators are interested in additional mental health training focused on how to support online students.\n# Conclusion\n# References","[{\"question\":\"What problem does the report focus on regarding online students’ mental health?\",\"answer\":\"The report addresses the growing demand for mental health support in higher education and the need to better understand online students’ specific mental health needs and support strategies.\"},{\"question\":\"What do the findings say about satisfaction with mental health and wellness support?\",\"answer\":\"Students generally do not seem satisfied with the mental health and wellness support that is currently available to them.\"},{\"question\":\"What barriers prevent online students from accessing mental health services?\",\"answer\":\"Barriers include lack of awareness, availability challenges, and lack of access to services.\"}]","Customized Care - Addressing the Unique Mental Health Needs of Online Students | PDF"]