[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-460604-105":59,"doc-detail-460604-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","cultural-compentency-assessement-tool-customization-needed","Cultural-Compentency-Assessement-Tool customization needed","","The document introduces the Cultural Competence Assessment Tool (CCAT) and explains its purpose for health care institutions, especially community health centers, to operationalize CLAS standards for culturally and linguistically appropriate services. It describes how the CCAT supports organizations in self-assessment of administrative structures and practices, identifying factors that enable or hinder culturally competent care. It also outlines development background, stakeholder involvement, pilot testing, and a structured guide covering leadership, planning and delivery, training and communication, and summary action planning.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":35,"@type":76,"position":81},"https://docshare.wps.com/document/healthcare/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/cultural-compentency-assessement-tool-customization-needed/460604/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/cultural-compentency-assessement-tool-customization-needed/460604.png","ImageObject",300,407,{"name":92,"@type":93},"Lucas Martin","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-30","2026-09-30",true,{"@type":102,"interactionType":103,"userInteractionCount":44},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the Cultural Competence Assessment Tool (CCAT) used for?","Question",{"text":112,"@type":113},"CCAT guides health care organizations through examining administrative structures and practices described in the CLAS standards so they can identify areas that support or hinder culturally competent care.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"Which standards does CCAT help organizations operationalize?",{"text":117,"@type":113},"CCAT supports organizations in operationalizing the Culturally and Linguistically Appropriate Services in Health Care Standards (CLAS) issued by the U.S. Department of Health and Human Services Office of Minority Health.",{"name":119,"@type":110,"acceptedAnswer":120},"What major areas does the guide to implementation cover?",{"text":121,"@type":113},"The guide covers leadership, staffing, and community involvement; health care planning and delivery; and cross-cultural training and communication, concluding with strengths, challenges, and action plans.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},460604,1791091420,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":34,"category_name":35,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":44,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":31,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":144,"preview_page_count":4},8796095360427,"https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","envad eoo l vr sme, S tt Dueafffinnigi o, atnnodyf Community Diversity of Staff  \nfulPtmtgeN  \nturrareMaiylgsanCtfomhae altieueelClrnoses BtnlnSBtue Sghieolsloicahtomndionoctioponnolcaancsny  \nDear Community Health Centers,  \nI am pleased to send you the attached Cultural Competence Assessment Tool (CCAT), a document that represents the culmination of work over the past three years with community representatives, clinicians, and hospital administrators. This project was supported by the Blue Cross Blue Shield of Massachusetts Foundation to provide another resource for community health centers and other health care institutions as they assess the delivery of culturally and linguistically appropriate services.  \nThe CCAT may help health care institutions, particularly community health centers, to operationalize the guidelines from the Culturally and Linguistically Appropriate Services in Health Care Standards (CLAS) that were issued by the US Dept. of Health and Human Services Office of Minority Health (OMH) .  \nWe know that Boston’s community health centers have a long history of providing outstanding care for the City’s diverse patient population and are trailblazers infighting against racial and ethnic disparities. We hope that this new document will assist you in your continued efforts to ensure that all of Boston’s residents receive high quality, accessible care.  \nSincerely,  \nJohn Auerbach, MBA Executive Director  \nTABLE OF CONTENTS  \nIntroduction …………………………………………………………………………….. 1  \nGuide to Implementation …………………………………………………………….. 5  \nGuiding Questions  \nLeadership, Staffing, and Community Involvement  \n1. Definition of Community ………………………………………………… 11  \n2. Diversity of Staff and Leadership ..…………………………………… 13  \n3. Board Membership ………………………………………………………… 15  \n4. Human Resource Activities ..…………………………………………… 17  \n5. Handling Racial Conflict, Discrimination, and Bias ..…………… 20  \n6. Support for Cultural Practices ………………………………………… 21  \nHealth Care Planning and Delivery  \n1. Involvement in Community Activities ..…………………………… 22  \n2. Needs Assessments ………………………………………………………… 23  \n3. Patient-Centered Care ..…………………………………………………… 25  \n4. Patient Outreach ………………………………………………………… 26  \n5. Physical Environment …..………………………………………………… 28  \n6. Monitoring Disparities ………………………………………………… 29  \nCross Cultural Training and Communication  \n1. Interpreter Services ..…………………………………………………… 30  \n2. Translation Services ..…………………………………………………… 32  \n3. Language Skills of Staff ………………………………………………… 34  \n4. Cross-Cultural Training ………………………………………………… 35  \n5. Patient Satisfaction Measures ………………………………………… 37  \n6. Patient Advocacy ………………………………………………………… 39  \nSummary of Strengths, Challenges, and Action Plans …………………… 43  \nAppendix  \nNational Standards on Culturally and Linguistically Appropriate Services (CLAS)………………………………………………………………………. 48  \nIntroduction  \nIn 2001, the United States Department of Health and Human Services Office of Minority Health (OMH) issued National Standards for Culturally and Linguistically Appropriate Services in Health Care (CLAS) . The CLAS standards identify elements of culturally and linguistically competent care, which health care organizations can use to discover and address inequities in the delivery of healthcare services. The ultimate intent of the CLAS standards is the elimination of racial and ethnic health disparities.  \nThe CLAS standards contain 14 specific standards organized along three themes—Culturally Competent Care, Language Access Services, and Organizational Supports for Cultural Competence. The CLAS standards are listed in the appendix. Ongoing self-assessment of an organization’s cultural and linguistic competence isan integral part of the standards. To guide health care organization through this crucial self-assessment, the Boston Public Health Commission (BPHC) developed the Cultural Competence Assessment Tool (CCAT) .  \nThe CCAT guides health care organizations through an examination of the administrative ","cbCaiece9fLKnuxe","https://ap.wps.com/l/cbCaiece9fLKnuxe","pdf",370392,"English","# Introduction\n# Guide to Implementation\n## Guiding Questions\n## Leadership, Staffing, and Community Involvement\n## Health Care Planning and Delivery\n## Cross Cultural Training and Communication\n## Summary of Strengths, Challenges, and Action Plans\n# Appendix\n## National Standards on Culturally and Linguistically Appropriate Services (CLAS)","[{\"question\":\"What is the Cultural Competence Assessment Tool (CCAT) used for?\",\"answer\":\"CCAT guides health care organizations through examining administrative structures and practices described in the CLAS standards so they can identify areas that support or hinder culturally competent care.\"},{\"question\":\"Which standards does CCAT help organizations operationalize?\",\"answer\":\"CCAT supports organizations in operationalizing the Culturally and Linguistically Appropriate Services in Health Care Standards (CLAS) issued by the U.S. Department of Health and Human Services Office of Minority Health.\"},{\"question\":\"What major areas does the guide to implementation cover?\",\"answer\":\"The guide covers leadership, staffing, and community involvement; health care planning and delivery; and cross-cultural training and communication, concluding with strengths, challenges, and action plans.\"}]","Cultural-Compentency-Assessement-Tool customization needed | PDF",1790758873,126]