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The notification provides important dates and a structured index covering participating banks, eligibility criteria, reservation and disability guidelines, fees, exam structure, penalty for wrong answers, cut-off score, local language proficiency test, centres, training, provisional allotment, identity verification, and how to apply, plus annexures for vacancies and required forms.",{"@graph":14,"@context":72},[15,34,55],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/document/","Document",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/document/exam/","Exam",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/document/crp-csa-xvi-common-recruitment-process-crp-notification-for-customer-service-associates-csa/661574/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/crp-csa-xvi-common-recruitment-process-crp-notification-for-customer-service-associates-csa/661574.png","ImageObject",300,407,{"name":42,"@type":43},"658056","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-29","2026-10-28",true,{"@type":52,"interactionType":53,"userInteractionCount":26},"InteractionCounter",{"@type":54},"ViewAction",{"@type":56,"mainEntity":57},"FAQPage",[58,64,68],{"name":59,"@type":60,"acceptedAnswer":61},"What does CRP CSA-XVI notification cover?","Question",{"text":62,"@type":63},"It covers eligibility and the recruitment process for Customer Service Associate (CSA) vacancies in participating public sector banks for 2027-28, including exam structure and important instructions.","Answer",{"name":65,"@type":60,"acceptedAnswer":66},"How are the online examinations conducted in CRP CSA-XVI?",{"text":67,"@type":63},"The online examination is two-tier: Online Preliminary followed by Online Main. 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I | NATIONALITY / CITIZENSHIP | 3 |\n| B. II | AGE | 3 |\n| B. III | RESERVATION FOR PERSONS WITH BENCHMARK\u003Cbr>DISABILITIES | 5 |\n| B. III (i) | GUIDELINES FOR PERSONS WITH BENCHMARK DISABILITIES/SPECIFIED DISABILITIES USING A SCRIBE | 7 |\n| B. III (ii) | GUIDELINES FOR VISUALLY IMPAIRED CANDIDATES | 9 |\n| B. III (iii) | GUIDELINES FOR CANDIDATES WITH LOCOMOTOR\u003Cbr>DISABILITY AND CEREBRAL PALSY | 9 |\n| B. III (iv) | GUIDELINES FOR CANDIDATES WITH INTELLECTUAL DISABILITY (ID) | 9 |\n| B. III (v) | GUIDELINES FOR PERSONS WITH SPECIFIED DISABILITY HAVING LESS THAN 40 % DISABILITY AND HAVING\u003Cbr>DIFFICULTY IN WRITING. | 10 |\n| B. IV | DEFINITION OF EX-SERVICEMEN (ESM) | 10 |\n| B.V | ECONOMICALLY WEAKER SECTION ( EWS) | 11 |\n| B. VI | EDUCATIONAL QUALIFICATIONS | 12 |\n| C. | APPLICATION FEES & INTIMATION CHARGES | 13 |\n| D. | STRUCTURE OF EXAMINATION | 14 |\n| E. | PENALTY FOR WRONG ANSWERS CRP – ONLINE\u003Cbr>EXAMINATIONS | 16 |\n| F. | CUT-OFF SCORE | 16 |\n| G | SCORES OBTAINED IN THE ONLINE EXAMINATION | 17 |\n| H. | LOCAL LANGUAGE PROFICIENCY TEST (LLPT) | 17 |\n| I. | EXAMINATION CENTRES | 17 |\n| J. | PRE-EXAMINATION TRAINING | 18 |\n| K. | PROVISIONAL ALLOTMENT | 18 |\n| L. | IDENTITY VERIFICATION | 22 |\n| M. | HOW TO APPLY | 24 |\n\nc/o  \nb/f  \n\n| N. | GENERAL INSTRUCTIONS | 28 |\n| --- | --- | --- |\n| O. | ITEMS NOT ALLOWED INSIDE THE EXAMINATION CENTRE | 31 |\n| P. | ACTION AGAINST CANDIDATES FOUND GUILTY OF\u003Cbr>MISCONDUCT/ USE OF UNFAIR MEANS | 32 |\n| Q. | CALL LETTERS | 34 |\n| R. | ANNOUNCEMENTS | 35 |\n| S. | DISCLAIMER | 35 |\n| ANNEXURE I | VACANCIES UNDER CRP-CSA-XVI | 36 |\n| ANNEXURE II | LIST OF EXAMINATION CENTERS | 49 |\n| ANNEXURE III | LIST OF LANGUAGES FOR LLPT | 51 |\n| ANNEXURE IV | GUIDELINES FOR SCANNING AND UPLOAD OF DOCUMENTS | 52 |\n| FORM-SC/ST | CERTIFICATE TO BE PRODUCED BY A CANDIDATE BELONGING TO SCHEDULED CASTE OR SCHEDULED TRIBE | 57-58 |\n| FORM-OBC | CERTIFICATE TO BE PRODUCED BY OTHER BACKWARD CLASSES | 59 |\n| FORM-EWS | INCOME & ASSET CERTIFICATE TO BE PRODUCED BY\u003Cbr>ECONOMICALLY WEAKER SECTIONS | 60 |\n| FORM-I | CERTIFICATE OF DISABILITY (IN CASES OF AMPUTATION OR COMPLETE PERMANENT PARALYSIS OF LIMBS OR DWARFISM AND IN CASES OF BLINDNESS) | 61 |\n| FORM-II | CERTIFICATE OF DISABILITY ","cbCaijsVY8dbA32a","https://ap.wps.com/l/cbCaijsVY8dbA32a","pdf",1582165,74,"English","# INTRODUCTION\n# A. PARTICIPATING BANKS\n# B. ELIGIBILITY CRITERIA\n## B. I NATIONALITY / CITIZENSHIP\n## B. II AGE\n## B. III RESERVATION FOR PERSONS WITH BENCHMARK DISABILITIES\n## B. IV DEFINITION OF EX-SERVICEMEN (ESM)\n## B.V ECONOMICALLY WEAKER SECTION (EWS)\n## B. VI EDUCATIONAL QUALIFICATIONS\n# C. APPLICATION FEES & INTIMATION CHARGES\n# D. STRUCTURE OF EXAMINATION\n# E. PENALTY FOR WRONG ANSWERS CRP – ONLINE EXAMINATIONS\n# F. CUT-OFF SCORE\n# G. SCORES OBTAINED IN THE ONLINE EXAMINATION\n# H. LOCAL LANGUAGE PROFICIENCY TEST (LLPT)\n# I. EXAMINATION CENTRES\n# J. PRE-EXAMINATION TRAINING\n# K. PROVISIONAL ALLOTMENT\n# L. IDENTITY VERIFICATION\n# M. HOW TO APPLY\n# N. GENERAL INSTRUCTIONS\n# O. ITEMS NOT ALLOWED INSIDE THE EXAMINATION CENTRE\n# P. ACTION AGAINST CANDIDATES FOUND GUILTY OF MISCONDUCT/ USE OF UNFAIR MEANS\n# Q. CALL LETTERS\n# R. ANNOUNCEMENTS\n# S. DISCLAIMER\n# ANNEXURE I VACANCIES UNDER CRP-CSA-XVI","[{\"question\":\"What does CRP CSA-XVI notification cover?\",\"answer\":\"It covers eligibility and the recruitment process for Customer Service Associate (CSA) vacancies in participating public sector banks for 2027-28, including exam structure and important instructions.\"},{\"question\":\"How are the online examinations conducted in CRP CSA-XVI?\",\"answer\":\"The online examination is two-tier: Online Preliminary followed by Online Main. Candidates who qualify in the Preliminary stage and are shortlisted appear for the Main exam.\"},{\"question\":\"What are the key dates and stages mentioned?\",\"answer\":\"The notification lists tentative timelines for registration, application fee payment, edit window, PET training, downloading call letters, and the Preliminary and Main exam dates and result timelines.\"}]","CRP CSA-XVI - Common Recruitment Process (CRP) - Notification for Customer Service Associates (CSA) | PDF",186]