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I | NATIONALITY / CITIZENSHIP | 3 |\n| B. II | AGE | 3 |\n| B. III | RESERVATION FOR PERSONS WITH BENCHMARK\u003Cbr>DISABILITIES | 5 |\n| B. III (i) | GUIDELINES FOR PERSONS WITH BENCHMARK DISABILITIES/SPECIFIED DISABILITIES USING A SCRIBE | 7 |\n| B. III (ii) | GUIDELINES FOR VISUALLY IMPAIRED CANDIDATES | 8 |\n| B. III (iii) | GUIDELINES FOR CANDIDATES WITH LOCOMOTOR\u003Cbr>DISABILITY AND CEREBRAL PALSY | 8 |\n| B. III (iv) | GUIDELINES FOR CANDIDATES WITH INTELLECTUAL DISABILITY (ID) | 9 |\n| B. III (v) | GUIDELINES FOR PERSONS WITH SPECIFIED DISABILITY HAVING LESS THAN 40 % DISABILITY AND HAVING\u003Cbr>DIFFICULTY IN WRITING. | 9 |\n| B. IV | DEFINITION OF EX-SERVICEMEN (ESM) | 9 |\n| B.V | ECONOMICALLY WEAKER SECTION ( EWS) | 10 |\n| B. VI | EDUCATIONAL QUALIFICATIONS | 11 |\n| B.VII | CREDIT HISTORY | 12 |\n| C. | APPLICATION FEES & INTIMATION CHARGES | 12 |\n| D. | STRUCTURE OF EXAMINATION | 13 |\n| E. | PENALTY FOR WRONG ANSWERS CRP – ONLINE\u003Cbr>EXAMINATIONS | 15 |\n| F. | CUT-OFF SCORE | 15 |\n| G | SCORES OBTAINED IN THE ONLINE EXAMINATION | 16 |\n| H. | LOCAL LANGUAGE PROFICIENCY TEST (LLPT) | 16 |\n| I. | EXAMINATION CENTRES | 16 |\n| J. | PRE-EXAMINATION TRAINING | 17 |\n| K. | PROVISIONAL ALLOTMENT | 17 |\n| L. | IDENTITY VERIFICATION | 21 |\n| M. | HOW TO APPLY | 23 |\n\nc/o  \nb/f  \n\n| N. | GENERAL INSTRUCTIONS | 27 |\n| --- | --- | --- |\n| O. | ITEMS NOT ALLOWED INSIDE THE EXAMINATION CENTRE | 30 |\n| P. | ACTION AGAINST CANDIDATES FOUND GUILTY OF\u003Cbr>MISCONDUCT/ USE OF UNFAIR MEANS | 31 |\n| Q. | CALL LETTERS | 33 |\n| R. | ANNOUNCEMENTS | 34 |\n| S. | DISCLAIMER | 34 |\n| ANNEXURE I | VACANCIES UNDER CRP-CSA-XV | 35 |\n| ANNEXURE II | LIST OF EXAMINATION CENTERS | 49 |\n| ANNEXURE III | LIST OF LANGUAGES FOR LLPT | 51 |\n| ANNEXURE IV | GUIDELINES FOR SCANNING AND UPLOAD OF DOCUMENTS | 52 |\n| FORM-SC/ST | CERTIFICATE TO BE PRODUCED BY A CANDIDATE BELONGING TO SCHEDULED CASTE OR SCHEDULED TRIBE | 57-58 |\n| FORM-OBC | CERTIFICATE TO BE PRODUCED BY OTHER BACKWARD CLASSES | 59 |\n| FORM-EWS | INCOME & ASSET CERTIFICATE TO BE PRODUCED BY\u003Cbr>ECONOMICALLY WEAKER SECTIONS | 60 |\n| FORM-I | CERTIFICATE OF DISABILITY (IN CASES OF AMPUTATION OR COMPLETE PERMANENT PARALYSIS OF LIMBS OR DWARFISM AND IN CASES OF BLINDNESS) | 61 |\n| FORM-II | CERTIFICATE OF DI","cbCaieSKQ4NmGi13","https://ap.wps.com/l/cbCaieSKQ4NmGi13","pdf",778381,74,"English","# Introduction\n# Participating Banks\n# Eligibility Criteria\n## Nationality / Citizenship\n## Age\n## Reservation for Persons with Benchmark Disabilities\n## Guidelines for Persons with Benchmark Disabilities Using a Scribe\n## Guidelines for Visually Impaired Candidates\n## Guidelines for Candidates with Locomotor Disability and Cerebral Palsy\n## Guidelines for Candidates with Intellectual Disability\n## Guidelines for Specified Disability Having Less than 40% Disability and Difficulty in Writing\n## Definition of Ex-Servicemen (ESM)\n## Economically Weaker Section (EWS)\n## Educational Qualifications\n## Credit History\n# Application Fees & Intimation Charges\n# Structure of Examination\n# Penalty for Wrong Answers CRP – Online Examinations\n# Cut-off Score\n# Scores Obtained in the Online Examination\n# Local Language Proficiency Test (LLPT)\n# Examination Centres\n# Pre-Examination Training (PET)\n# Provisional Allotment\n# Identity Verification\n# How to Apply\n# General Instructions\n# Items Not Allowed Inside the Examination Centre\n# Action Against Candidates Found Guilty of Misconduct/Use of Unfair Means\n# Call Letters\n# Announcements\n# Disclaimer\n# Annexure I: Vacancies Under CRP-CSA-XV\n# Annexure II: List of Examination Centres\n# Annexure III: List of Languages for LLPT\n# Annexure IV: Guidelines for Scanning and Upload of Documents\n# Forms & Proformae (SC/ST, OBC, EWS, Disability Forms, Armed Forces Proformae)","[{\"question\":\"What is CRP CSA-XV for?\",\"answer\":\"CRP CSA-XV is the Common Recruitment Process for recruiting Customer Service Associates in participating banks for the 2026-27 vacancies.\"},{\"question\":\"What are the key stages of the examination?\",\"answer\":\"The exam is two-tier: Online Preliminary (conducted in October, 2025) and Online Main (conducted in November, 2025). Candidates who qualify in the Preliminary and are shortlisted take the Main examination.\"},{\"question\":\"How does the document handle eligibility for persons with benchmark disabilities?\",\"answer\":\"It provides detailed eligibility and guideline subsections, including options such as using a scribe, and specific guidance for visually impaired candidates and various disability categories.\"},{\"question\":\"What does the document cover regarding applications and admit information?\",\"answer\":\"It includes how to apply, schedules for online registration and fee payment, edit/modification instructions, download of call letters for both Preliminary and Main exams, and general instructions for candidates.\"}]","CRP CSA-XV - Common Recruitment Process for Recruitment of Customer Service Associates - Vacancies of 2026-27 | PDF",186]