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Physicians or their designate call the service with structured patient and case details, including physician identifiers, case urgency, patient location, provisional diagnosis, and Ontario Health Card information. A call agent then connects the referring physician to an appropriate specialist for telephone consultation, while transfer cases follow defined Life-or-Limb and urgent/emergent transport responsibilities.","CritiCall Ontario  \nCall Centre Support Guide  \nCritiCall Ontario assists hospital-based physicians caring for patients who require care beyond the hospital’s resources. Our scope is urgent, emergent and life or limb threatened patients.  \nHere’s how our process works:  \n• Physician or their designate calls CritiCall Ontario at 1-800-668-4357 (HELP)  \n• The caller will be asked to provide the following information in the order below to support efficient facilitation:  \n1. Hospital site, city/location  \n2. CPSO number of the most responsible physician  \n3. Case urgency (‘Life or Limb’ or ‘Urgent and Emergent)  \n*If the case does not fit the above scope or is a specialty not facilitated by CritiCall Ontario, the referring physician will be advised to contact their regular referral hospitals/care providers directly  \n4. If the patient is intubated  \n5. The patient’s location within the hospital (e.g. ED, ICU, etc. )  \n6. Contact number for the referring physician  \n7. Provisional Diagnosis of the patient  \n* Note: This may prompt further diagnosis related questions–see Appendix A on Page 3: Additional Diagnosis and Specialty Questions  \n8. Patient OHIP number  \n*If the patient does not have a valid Ontario Health Card, patient name and date ofbirth will be asked)  \n9. Designate name and title if applicable  \nAfter the above information has been provided, the Call Agent will contact the appropriate specialist for a telephone consultation with the referring physician.  \nConsultations are not provided to designates.  \nLast Updated Dec 2023  \nCritiCall Ontario is funded by the Government of Ontario  \nCritiCall Ontario  \nCall Centre Support Guide  \nImportant  \n• Call Agents do not relay clinical information between physicians  \n• The referring physician must be available for consultation when CritiCall Ontario calls back with a specialist  \n• Once connected for consultation, the physicians will discuss patient condition and management  \nCases Accepted for Transfer  \nLife or Limb  \nIf the patient is confirmed Life or Limb and transfer is required, the Call Agent will facilitate transport coordination by contacting Ornge or the Central Ambulance Communication Centre (CACC) directly. Note: physicians will be required to answer additional transport related questions for these cases.  \nUrgent or Emergent  \nThe sending facility is responsible for arranging transport by contacting the transport provider directly for cases that are not confirmed Life or Limb.  \n[For more information go to](For more information go to www.criticall.org)[ ](For more information go to www.criticall.org)[www.criticall.org](For more information go to www.criticall.org)  \nAppendix A: Additional Diagnosis and Specialty Questions  \n| Specialty | Diagnoses | Questions |\n| --- | --- | --- |\n| Cardiac Surgery | All Cardiac Surgery related diagnoses | 1. Has a CT been completed and available on ENITS? |\n| Burns | All burn related diagnoses | 1. What areas of the body are affected by the burn? |\n| Neurology | Ischemic Stroke | 1. Has a CTA been completed and available on ENITS?\u003Cbr>2. Time of Onset? |\n| Trauma | All Trauma related diagnoses | 1. What is the mechanism of Trauma?\u003Cbr>2. Time of Injury? |\n| NeurosurgerySpinal | All Brain related diagnoses | 1. What is the GCS score of the patient?\u003Cbr>2. Has a CT been done and available on ENITS?\u003Cbr>3. Has an MRI been done and available on ENITS? |\n|  | All Spine related diagnoses | 1. Has a CT been done and available on ENITS?\u003Cbr>2. Has an MRI been done and available on ENITS? |\n| Obstetrics | All Obstetrical related diagnoses | 1. Is the patient in active labor?\u003Cbr>2. What is the gestational age of the baby (weeks and days)? |\n| Orthopedics | All Orthopedic related diagnoses | 1. Is there vascular compromise? |\n| Neonatology | All Neonatal related diagnoses | 1. What is the gestational age of the baby (weeks and days)?\u003Cbr>2. What is the weight of the baby in grams? |\n| Vascular Surgery | All Vascular Surgery related diagnoses ","cbCaiaSY5p8M2jlW","https://ap.wps.com/l/cbCaiaSY5p8M2jlW","pdf",978061,11,3,"English","en",105,"# Call process\n## Required caller information\n## Consultation rules\n# Accepted cases for transfer\n## Life or Limb\n## Urgent or Emergent\n# Appendix A: Additional diagnosis and specialty questions","[{\"question\":\"How does a referring physician contact CritiCall Ontario?\",\"answer\":\"The physician or their designate calls CritiCall Ontario at 1-800-668-4357 (HELP) and provides the required information in the specified order to support efficient facilitation.\"},{\"question\":\"What happens after the caller provides the requested information?\",\"answer\":\"After receiving the details, the call agent contacts the appropriate specialist for a telephone consultation with the referring physician.\"},{\"question\":\"What are the differences in transport responsibility for Life or Limb versus Urgent or Emergent cases?\",\"answer\":\"For Life or Limb with confirmed need for transfer, the call agent facilitates transport coordination by contacting Ornge or CACC directly. For Urgent or Emergent cases not confirmed as Life or Limb, the sending facility arranges transport by contacting the transport provider directly.\"}]","CritiCall Ontario - Call Centre Support Guide - 2 | PDF",1791155991,{"code":4,"msg":82,"data":83},"ok",{"site_id":76,"language":75,"slug":84,"title":65,"keywords":85,"description":66,"schema_data":86,"social_meta":139,"head_meta":141,"extra_data":143,"updated_unix":144},"criticall-ontario-call-centre-support-guide-2","",{"@graph":87,"@context":138},[88,101,121],{"@type":89,"itemListElement":90},"BreadcrumbList",[91,95,97,99],{"item":92,"name":93,"@type":94,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":96,"name":9,"@type":94,"position":14},"https://docshare.wps.com/document/",{"item":98,"name":35,"@type":94,"position":73},"https://docshare.wps.com/document/healthcare/",{"item":100,"name":65,"@type":94,"position":19},"https://docshare.wps.com/document/criticall-ontario-call-centre-support-guide-2/505930/",{"url":100,"name":65,"@type":102,"image":103,"author":108,"headline":65,"publisher":110,"fileFormat":113,"inLanguage":75,"description":66,"dateModified":114,"datePublished":115,"encodingFormat":113,"isAccessibleForFree":116,"interactionStatistic":117},"DigitalDocument",{"url":104,"@type":105,"width":106,"height":107},"https://docshare.wps.com/thumbnails/criticall-ontario-call-centre-support-guide-2/505930.png","ImageObject",300,407,{"name":63,"@type":109},"Person",{"url":92,"name":111,"@type":112},"DocShare","Organization","application/pdf","2026-11-08","2026-10-04",true,{"@type":118,"interactionType":119,"userInteractionCount":72},"InteractionCounter",{"@type":120},"ViewAction",{"@type":122,"mainEntity":123},"FAQPage",[124,130,134],{"name":125,"@type":126,"acceptedAnswer":127},"How does a referring physician contact CritiCall Ontario?","Question",{"text":128,"@type":129},"The physician or their designate calls CritiCall Ontario at 1-800-668-4357 (HELP) and provides the required information in the specified order to support efficient facilitation.","Answer",{"name":131,"@type":126,"acceptedAnswer":132},"What happens after the caller provides the requested information?",{"text":133,"@type":129},"After receiving the details, the call agent contacts the appropriate specialist for a telephone consultation with the referring physician.",{"name":135,"@type":126,"acceptedAnswer":136},"What are the differences in transport responsibility for Life or Limb versus Urgent or Emergent cases?",{"text":137,"@type":129},"For Life or Limb with confirmed need for transfer, the call agent facilitates transport coordination by contacting Ornge or CACC directly. For Urgent or Emergent cases not confirmed as Life or Limb, the sending facility arranges transport by contacting the transport provider directly.","https://schema.org",{"og:url":100,"og:type":140,"og:title":65,"og:site_name":111,"og:description":66},"article",{"robots":142,"canonical":100},"index,follow",{"doc_id":61,"site_id":76},1791489953]