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\nVersion 1.5.2 Revised July 2020  \nTABLE OF CONTENTS 2  \nCHAPTER 1- INTRODUCTION 6  \n1.1 About EMS 6  \n1.2 The history of EMS 6  \n1.3 On the local scene 6  \n1.4 Mission statement 7  \n1.5 Guiding principles 7  \n1.6 Structure 7  \n1.7 Roles and responsibilities 8  \n1.7.1 Director 8  \n1.7.2 Manager of Operations 8  \n1.7.3 Officers 9  \n1.7.4 Captain 9  \n1.7.5 Lieutenant 9  \n1.7.6 Team Leaders 9  \n1.7.7 Medic 9  \n1.7.8 Driver-Medic 9  \n1.7.9 Trainee (Stagiaire) 9  \n1.7.10 Driver-Trainer 10  \n1.7.11 Driver-Trainee 10  \n1.7.12 Coach 10  \n1.7.13 Auxiliary member 10  \n1.7.14 Observer 10  \n1.8 Code of ethics 10  \n1.9 Confidentiality 10  \n1.10 Conflict of interest 11  \n1.11 Anti-harassment policy 11  \n1.12 Document 11  \nCHAPTER 2 – MEMBERSHIP 12  \n2.1 Membership 12  \n2.2 Membership pre-requisites 12  \nCôte Saint-Luc Emergency Medical Services Confidential  \nMember’s Guide-Version 1.5 Page 2 of53  \n2.3 Discipline 12  \n2.4 Accidents, errors and omissions 14  \n2.5 Complaints 14  \n2.6 Media 14  \n2.7 Active status 14  \n2.8 Inactive status 14  \n2.9 Leave of absence 14  \n2.10 Medical leave 14  \n2.11 Pregnancy 14  \n2.12 Trainee completion 15  \n2.13 Probation period 15  \n2.14 Shakedown and recertification 15  \n2.15 Insurance and liability 15  \n2.16 Personal relationships 15  \n2.17 Letter of reference 15  \nCHAPTER 3 – OPERATIONS 16  \n3.1 Shifts 16  \n3.2 Replacement 16  \n3.3 Tardiness 16  \n3.4 Unavailability for calls 16  \n3.5 Scheduling 16  \n3.6 Shift trade 17  \n3.7 Patrol 17  \n3.8 Bike patrol 17  \n3.9 Special Events 17  \n3.10 Safety 17  \n3.11 Communications 18  \n3.12 Injuries sustained on duty 18  \n3.13 Request for assistance 18  \n3.14 Calls involving the police 18  \n3.15 Police statements 18  \n3.16 Handling personal belongings 19  \nCôte Saint-Luc Emergency Medical Services Confidential  \nMember’s Guide-Version 1.5 Page 3 of53  \n3.17 Calls requiring Public Security 19  \n3.18 Emergency Response Team 19  \n3.19 Critical Incident Stress Management 19  \n3.20 Accompanying patient to the hospital 19  \n3.21 Drugs and alcohol 19  \n3.22 Smoking 19  \nCHAPTER 4 – LOGISTICS 20  \n4.1 Uniforms 20  \n4.2 Return of uniform articles 20  \n4.3 Equipment 20  \n4.4 Defibrillators 20  \n4.5 Jump bags 20  \n4.6 Vehicles 22  \n4.7 Vehicle rotation 22  \n4.8 Driving 22  \n4.9 Out-of-sector 22  \n4.10 Global Positioning System 22  \n4.11 Patient transport 22  \n4.12 Parking 23  \n4.13 Rapid Access Management ( RAM) system 23  \n4.14 EMS Station 23  \n4.15 Dispatch Centre 23  \n4.16 Radio communications 23  \n4.17 Computer and telephone systems 23  \n4.18 Websites and social media 25  \n4.19 Photographs 25  \n4.20 Assigned equipment 25  \n4.21 Identification cards 25  \n4.22 Linens 25  \n4.23 Lockers 25  \n4.24 Weapons 25  \nCHAPTER 5 – TRAINING 26  \nCôte Saint-Luc Emergency Medical Services Confidential  \nMember’s Guide-Version 1.5 Page 4 of53  \n5.1 Training 26  \n5.2 Continuing education 26  \n5.3 CPR and defibrillator 26  \n5.4 Medical protocols 26  \n5.5 Driver training 26  \n5.6 Evaluations 26  \n5.7 Recruiting 26  \nCHAPTER 6 – QUALITY ASSURANCE 27  \n6.1 Medical oversight 27  \n6.2 Quality Assurance program 27  \n6.3 Patient Care Report (“PCR”) 27  \n6.4 Run Sheet 27  \n6.5 Defibrillator data card 27  \n6.6 Access to patient information or care records 28  \nCHAPTER 7 – ADMINISTRATION 29  \n7.1 Honorarium 29  \n7.2 Vehicle checklist 29  \n7.3 Equipment checklist 29  \n7.4 Personnel files 29  \n7.5 Access to information 29  \n7.6 Training fees 29  \nANNEX A – COMMON PHONE NUMBERS 30  \nANNEX B – UNIFORM PROTOCOL 32  \nANNEX C – RADIO COMMUNICATION PROTOCOL 35  \nANNEX D – FIRE RESPONSE PROTOCOL 47  \nANNEX E – INSURANCE AND LIABILITY 48  \nANNEX F – ANTI-HARASSMENT POLICY 51  \nANNEX G – MEMBERSHIP AGREEMENT 53  \nCôte Saint-Luc Emergency Medical Services  \nMember’s Guide-Version 1.5  \nConfidential Page 5 of 53  \nCHAPTER 1  INTRODUCTION  \n1.1 About EMS  \nWelcome to the Côte Saint-Luc Emergency Medical Services (“EMS”) . Founded in 1964 as the Emergency Measu","cbCaiqBBHFTTD2NN","https://ap.wps.com/l/cbCaiqBBHFTTD2NN","pdf",874223,53,"English","# Chapter 1 - Introduction\n## 1.1 About EMS\n## 1.2 The history of EMS\n## 1.3 On the local scene\n## 1.4 Mission statement\n## 1.5 Guiding principles\n## 1.6 Structure\n## 1.7 Roles and responsibilities\n## 1.8 Code of ethics\n## 1.9 Confidentiality\n## 1.10 Conflict of interest\n## 1.11 Anti-harassment policy\n## 1.12 Document\n# Chapter 2 - Membership\n## 2.1 Membership\n## 2.2 Membership pre-requisites\n## 2.3 Discipline\n## 2.4 Accidents, errors and omissions\n## 2.5 Complaints\n## 2.6 Media\n## 2.7 Active status\n## 2.8 Inactive status\n## 2.9 Leave of absence\n## 2.10 Medical leave\n## 2.11 Pregnancy\n## 2.12 Trainee completion\n## 2.13 Probation period\n## 2.14 Shakedown and recertification\n## 2.15 Insurance and liability\n## 2.16 Personal relationships\n## 2.17 Letter of reference\n# Chapter 3 - Operations\n## 3.1 Shifts\n## 3.2 Replacement\n## 3.3 Tardiness\n## 3.4 Unavailability for calls\n## 3.5 Scheduling\n## 3.6 Shift trade\n## 3.7 Patrol\n## 3.8 Bike patrol\n## 3.9 Special Events\n## 3.10 Safety\n## 3.11 Communications\n## 3.12 Injuries sustained on duty\n## 3.13 Request for assistance\n## 3.14 Calls involving the police\n## 3.15 Police statements\n## 3.16 Handling personal belongings\n## 3.17 Calls requiring Public Security\n## 3.18 Emergency Response Team\n## 3.19 Critical Incident Stress Management\n## 3.20 Accompanying patient to the hospital\n## 3.21 Drugs and alcohol\n## 3.22 Smoking\n# Chapter 4 - Logistics\n## 4.1 Uniforms\n## 4.2 Return of uniform articles\n## 4.3 Equipment\n## 4.4 Defibrillators\n## 4.5 Jump bags\n## 4.6 Vehicles\n## 4.7 Vehicle rotation\n## 4.8 Driving\n## 4.9 Out-of-sector\n## 4.10 Global Positioning System\n## 4.11 Patient transport\n## 4.12 Parking\n## 4.13 Rapid Access Management (RAM) system\n## 4.14 EMS Station\n## 4.15 Dispatch Centre\n## 4.16 Radio communications\n## 4.17 Computer and telephone systems\n## 4.18 Websites and social media\n## 4.19 Photographs\n## 4.20 Assigned equipment\n## 4.21 Identification cards\n## 4.22 Linens\n## 4.23 Lockers\n## 4.24 Weapons\n# Chapter 5 - Training\n## 5.1 Training\n## 5.2 Continuing education\n## 5.3 CPR and defibrillator\n## 5.4 Medical protocols\n## 5.5 Driver training\n## 5.6 Evaluations\n## 5.7 Recruiting\n# Chapter 6 - Quality Assurance\n## 6.1 Medical oversight\n## 6.2 Quality Assurance program\n## 6.3 Patient Care Report (“PCR”)\n## 6.4 Run Sheet\n## 6.5 Defibrillator data card\n## 6.6 Access to patient information or care records\n# Chapter 7 - Administration\n## 7.1 Honorarium\n## 7.2 Vehicle checklist\n## 7.3 Equipment checklist\n## 7.4 Personnel files\n## 7.5 Access to information\n## 7.6 Training fees\n# Annexes\n## Annex A - Common phone numbers\n## Annex B - Uniform protocol\n## Annex C - Radio communication protocol\n## Annex D - Fire response protocol\n## Annex E - Insurance and liability\n## Annex F - Anti-harassment policy\n## Annex G - Membership agreement","[{\"question\":\"What is the Côte Saint-Luc EMS and how is it positioned in the community?\",\"answer\":\"Côte Saint-Luc Emergency Medical Services (“EMS”) is a volunteer first responder service founded in 1964 as the Emergency Measures Organization (“EMO”). It responds to over 3,000 medical calls per year and supports special events, fire scenes, and community outreach programs.\"},{\"question\":\"What ethical and confidentiality expectations are outlined for members?\",\"answer\":\"The guide includes a code of ethics and confidentiality requirements. It also addresses conflict of interest and an anti-harassment policy for members.\"},{\"question\":\"How do logistics and equipment responsibilities support operations?\",\"answer\":\"The guide defines logistics topics such as uniforms, assigned equipment, defibrillators, vehicles, communications systems, patient transport, and tools like the Rapid Access Management (RAM) system. It also covers rules for driving, out-of-sector activities, and identification items.\"}]","Côte Saint-Luc Emergency Medical Services - Member’s Guide - Version 1.5.2 - Revised July 2020 | PDF",1789861778,134]