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It analyses Indian legal frameworks and the role of the Consumer Protection Act 2019 in enabling speedy and effective remedies.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/document/","Document",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/document/research-report/","Research & 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does the paper argue for criminalisation of consumer grievances in India?","Question",{"text":63,"@type":64},"Because escalating and aggravated consumer grievances harm not only individual consumers but also society, deterrence and prevention of future wrongdoings require the criminal justice system alongside civil remedies.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"What is the paper’s view on the role of civil remedies for consumer protection?",{"text":68,"@type":64},"Civil remedies are necessary to provide justice to individual injured consumers and to handle consumer grievances as civil wrongs through civil forums and civil procedure.",{"name":70,"@type":61,"acceptedAnswer":71},"How does the Consumer Protection Act 2019 relate to other legal remedies?",{"text":72,"@type":64},"Section 100 of the CPA 2019 states that remedies under the Act are in addition to, not in derogation of, remedies under any other law, allowing an aggrieved consumer to choose appropriate legal 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*  \nEvery person is consumer in one or other way; even a person who is seller in one transaction, in another transaction he is consumer. Consumer grievances now days have become very serious and rate is also alarming which with passing time are becoming more graver challenge. In such situations now consumer grievances do not remain only a matter to be remedied under civil justice dispension system but for effective tackling need is to under criminal justice system. In case of consumer grievances two pronged actions are required, for providing justice to individual injured consumer there should be civil remedy and to provide justice to consumers collective, thereby, to society there should be providing of criminal justice. Preventive measures are most effective measures for consumer protection which can be attained by criminalisation of consumer grievances. Prescription and infliction of punishment creates deterrence in potential wrongdoers, thereby, they get lesson for future behaviour. In India sufficient penal provisions are provided for criminalisation of consumer grievances; criminal justice system through effective enforcement and infliction of punishment may tackle the problem of consumer grievances and attain the goal of consumer protection. This paper will analyse Indian laws to find out use of measure of criminalisation of consumer grievances for consumer protection.  \nKeywords: Adulteration; Consumer; Consumerism; Consumer grievance;  \nCriminal Justice System; Deterrence; False property mark; Preventive measure; Spurious  \nIntroduction  \nCriminal justice system is evolved and developed by the society for protection of society and members of society. Whenever any unwanted act poses graver problem by infliction of serious impacts to the interests of common citizenry, criminal justice is used to tackle the problem. But criminal justice application functions through criminalisation of activities against which it is used, thereby, in private and personal inter-actions of individuals criminal justice system is not used like in case of supply of goods and services on payment of considerations but matter is tried to be dealt under civil law. Criminal law defines unwanted act as crime and prescribes punishments. Use of criminal procedure in the proceeding and dealing of alleged person by formal criminal instrumentalities and ultimately infliction of punishment causes branding of person as criminal.  \n*  \nPhD, Professor, Faculty of Law, Banaras Hindu University, Varanasi, India. [Email:](Email: pradeep@bhu.ac.in)[ ](Email: pradeep@bhu.ac.in)[pradeep@bhu.ac.in](Email: pradeep@bhu.ac.in)  \nIn personal interactions of individuals which do not affect society at large but to individual, generally, criminal justice system is not used. Such precautions of avoiding use of criminal justice system involvement are observed in business transactions and related aspects. Branding of business concerns and bad reputation attached thereon may affect the business and ultimately economy of the country. Further, person affected in business transaction is in need of return of his money, or providing to him goods without defect and services without deficiency, and compensation for loss incurred and harm suffered, and thereby, appropriate law applicable may be civil law, forum available be civil forum and procedure used be civil procedure.  \nSometimes bad business practices impacts are not limited to individual but also seriously affect the society at large; in such situation need arise to create deterrence, give lesson to potential wrongdoers and ultimately prevent future wrongdoings. Deterrence creation, lesson giving, and prevention of wrongdoingscan only be achieved by use of criminal justice system. For effective dealing with such civil wrongs, proper and effective measure is to use the civil and criminal law both. Consumer grievances are civil ","cbCaijbtpWNHDVjh","https://ap.wps.com/l/cbCaijbtpWNHDVjh","pdf",172794,17,"English","# Introduction\n## Criminal justice system and consumer grievances\n## Limits of criminal justice in private transactions\n## Need for deterrence and preventive measures\n## Consumer Protection Act: CPA 2019 and CPA 1986","[{\"question\":\"Why does the paper argue for criminalisation of consumer grievances in India?\",\"answer\":\"Because escalating and aggravated consumer grievances harm not only individual consumers but also society, deterrence and prevention of future wrongdoings require the criminal justice system alongside civil remedies.\"},{\"question\":\"What is the paper’s view on the role of civil remedies for consumer protection?\",\"answer\":\"Civil remedies are necessary to provide justice to individual injured consumers and to handle consumer grievances as civil wrongs through civil forums and civil procedure.\"},{\"question\":\"How does the Consumer Protection Act 2019 relate to other legal remedies?\",\"answer\":\"Section 100 of the CPA 2019 states that remedies under the Act are in addition to, not in derogation of, remedies under any other law, allowing an aggrieved consumer to choose appropriate legal pathways.\"}]","Consumer Protection in India through Criminalisation of Consumer Grievances - PhD paper | PDF",43]