[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-199285-105":59,"doc-detail-199285-en":123},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":116,"head_meta":118,"extra_data":120,"updated_unix":122},105,"en","consumer-protection-act-1999-part-i-preliminary-to-part-xii-tribunal-for-consumer-claims","Consumer Protection Act 1999 - Part I - Preliminary to Part XII - Tribunal for Consumer Claims","","Consumer Protection Act 1999 (Act 599) sets a legal framework to prevent misleading and deceptive conduct, false or misleading representations, unfair practices, and unsafe goods or services. The Act regulates unfair contract terms, product liability, and establishes mechanisms for guarantees covering the supply of goods and services, including remedies such as refund, replacement, repair, and related damages. It also provides for enforcement institutions, including the National Consumer Advisory Council, a committee on advertisement, and the Tribunal for Consumer Claims, with procedural and jurisdiction rules.",{"@graph":69,"@context":115},[70,84,106],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/consumer-protection-act-1999-part-i-preliminary-to-part-xii-tribunal-for-consumer-claims/199285/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/consumer-protection-act-1999-part-i-preliminary-to-part-xii-tribunal-for-consumer-claims/199285.png","ImageObject",300,407,{"name":92,"@type":93},"Nguyễn Văn Học","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-27","2026-09-04",true,{"@type":102,"interactionType":103,"userInteractionCount":105},"InteractionCounter",{"@type":104},"ViewAction",16,{"@type":107,"mainEntity":108},"FAQPage",[109],{"name":110,"@type":111,"acceptedAnswer":112},"What remedies and rights does the Act provide when goods or services fail to comply with guarantees?","Question",{"text":113,"@type":114},"For goods, it includes rights of redress against suppliers/manufacturers and options such as refund or replacement, along with rules for rejecting goods and assessing damages. For services, it covers redress against suppliers, cancellation of contract, and ancillary relief from the court.","Answer","https://schema.org",{"og:url":83,"og:type":117,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":119,"canonical":83},"index,follow",{"doc_id":121,"site_id":62},199285,1788505513,{"code":4,"msg":5,"data":124},{"doc_id":121,"user_id":125,"nickname":92,"user_avatar":126,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":127,"file_id":128,"file_url":129,"file_type":130,"file_size":131,"view_count":105,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":132,"language":133,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":134,"faqs":135,"seo_title":136,"seo_description":67,"update_tm":122,"read_time":137,"preview_page_count":4},1374402739827,"https://ap-avatar.wpscdn.com/avatar/14000c97e7351f1a627?x-image-process=image/resize,m_fixed,w_180,h_180&k=1787885694763230660","CONSUMER PROTECTION ACT 1999  \nACT 599  \nDate of Royal Assent: 27 August 1999  \nDate of publication in the Gazette: 9 September 1999  \nDate of coming into force: 15 November 1999 [PU(B) 415/99]  \nPART I  \nPRELIMINARY  \n1. Short title and commencement.  \n2. Application.  \n3. Interpretation.  \n4. Ouster of choice of law.  \n5. Savings for other relevant legislation.  \n6. No contracting out.  \n7. Appointment of Controller, Deputy Controllers, etc.  \nPART II  \nMISLEADING AND DECEPTIVE CONDUCT, FALSE REPRESENTATION AND UNFAIR  \nPRACTICE  \n8. Interpretation.  \n9. Misleading conduct.  \n10. False or misleading representation.  \n11. False representation and other misleading conduct in relation to land.  \n12. Misleading indication as to price.  \n13. Bait advertising.  \n14. Gifts, prizes, free offers, etc.  \n15. Claim that goods are limited.  \n16. Demanding or accepting payment without intending to supply.  \n17. Future services contract.  \n18. Presumption of liability for advertisement.  \nPART III  \nSAFETY OF GOODS AND SERVICES  \n19. Safety standards.  \n20. Compliance with safety standards.  \n21. General safety requirement for goods.  \n21A. General safety requirement for services.  \n22. Defence.  \n23. Prohibition against unsafe goods and services.  \n24. Prohibition of importation of goods or services.  \nPART IIIA  \nUNFAIR CONTRACT TERMS  \n24A. Interpretation for purposes of Part IIIA.  \n24B. Application of Part IIIA.  \n24C. General procedural unfairness.  \n24D. General substantive unfairness.  \n24E. Burden of proof.  \n24F. Power to raise an issue of unfairness.  \n24G. Effect of unfair terms.  \n24H. Executed contracts.  \n24I. Contravention of part IIIA to be an offence.  \n24J. Regulations relating to unfair contract terms.  \nPART IV  \nOFFENCES, DEFENCESAND REMEDIES IN RELATION TO PARTS II AND III  \n25. Contravention of Parts 11 and 111 to be an offence.  \n26. Offence caused by act or default of another person.  \n27. Defence of mistake, accident, etc.  \n28. Defence of innocent publication of advertisement.  \n29. Power of court to grant ancillary relief.  \nPART V  \nGUARANTEES IN RESPECT OF SUPPLY OF GOODS  \n30. Application.  \n31. Implied guarantee as to title.  \n32. Implied guarantee as to acceptable quality.  \n33. Implied guarantee as to fitness for particular purpose.  \n34. Implied guarantee that goods comply with description.  \n35. Implied guarantee that goods comply with sample.  \n36. Implied guarantee as to price.  \n37. Implied guarantee as to repairs and spare parts.  \n38. Manufacturer's express guarantee.  \nRIGHTS AGAINST SUPPLIERSIN RESPECT OF GUARANTEES IN THE SUPPLY OF GOODS  \n39. Consumer's right of redress against suppliers.  \n40. Exception in respect of implied guarantee as to acceptable quality.  \n41. Options against suppliers where goods do not comply with guarantees.  \n42. Satisfaction of requirement to remedy a failure.  \n43. Loss of right to reject goods.  \n44. Failure of substantial character.  \n45. Manner of rejecting goods.  \n46. Consumer's option of refund or replacement.  \n47. Assessment of damages in case of hire-purchase agreements.  \n48. Liability for representation.  \n49. Liability of assignees and financiers.  \nPART VII  \nRIGHTS AGAINST MANUFACTURERS IN RESPECT OF GUARANTEES IN THE SUPPLY OF  \nGOODS  \n50. Consumer's right of redress against manufacturers.  \n51. Exceptions to right of redress against manufacturers.  \n52. Options against manufacturers where goods do not comply with guarantees.  \nPART VIII  \nGUARANTEES IN RESPECT OF SUPPLY OF SERVICES  \n53. Implied guarantee as to reasonable care and skill.  \n54. Implied guarantee as to fitness for particular purpose.  \n55. Implied guarantee as to time of completion.  \n56. Implied guarantee as to price.  \nPART IX  \nRIGHTS AGAINST SUPPLIERSIN RESPECT OF GUARANTEES IN THE SUPPLY OF SERVICES  \n57. Consumer's right of redress against suppliers.  \n58. Exceptions to right of redress against supplier in relation to services.  \n59. Contracts of work and materials.  \n60. Opti","cbCaigBRDHIxjATh","https://ap.wps.com/l/cbCaigBRDHIxjATh","pdf",478186,71,"English","# Part I Preliminary\n## Short title and commencement\n## Application\n## Interpretation\n## Ouster of choice of law\n## Savings for other relevant legislation\n## No contracting out\n## Appointment of Controller, Deputy Controllers, etc.\n# Part II Misleading and Deceptive Conduct, False Representation and Unfair Practice\n## Misleading conduct\n## False or misleading representation\n## Misleading indication as to price\n## Bait advertising\n## Gifts, prizes, free offers, etc.\n## Future services contract\n# Part III Safety of Goods and Services\n## Safety standards\n## Compliance with safety standards\n## General safety requirement for goods\n## General safety requirement for services\n## Prohibition against unsafe goods and services\n# Part IIIA Unfair Contract Terms\n## General procedural unfairness\n## General substantive unfairness\n## Burden of proof\n## Effect of unfair terms\n## Regulations relating to unfair contract terms\n# Part IV Offences, Defences and Remedies in Relation to Parts II and III\n## Contravention to be an offence\n## Offence caused by act or default of another person\n## Defence of mistake, accident, etc.\n## Power of court to grant ancillary relief\n# Part V Guarantees in Respect of Supply of Goods\n## Implied guarantees as to title, acceptable quality, fitness, and description\n## Guarantees as to sample, price, repairs and spare parts\n## Manufacturer's express guarantee\n## Rights against suppliers for guarantees\n# Part VII Rights against Manufacturers in Respect of Guarantees in the Supply of Goods\n## Consumer's right of redress against manufacturers\n## Options against manufacturers where goods do not comply\n# Part VIII Guarantees in Respect of Supply of Services\n## Implied guarantees as to reasonable care and skill, fitness, time, and price\n# Part IX Rights against Suppliers in Respect of Guarantees in the Supply of Services\n## Consumer's right of redress against suppliers\n## Options against suppliers where services do not comply\n## Effect of cancellation of contract\n# Part X Product Liability\n## Meaning of defect\n## Liability for defective products\n## Extent of liability for loss or damage\n## Prohibition on exclusion from liability\n# Part XI The National Consumer Advisory Council\n## Establishment and membership\n## Functions, allowances, and regulations\n# Part XIA Committee on Advertisement\n## Committee on Advertisement provisions\n# Part XII The Tribunal for Consumer Claims\n## Establishment and membership of Tribunal\n## Jurisdiction and limitation of jurisdiction\n## Commencement of proceedings","[{\"question\":\"What remedies and rights does the Act provide when goods or services fail to comply with guarantees?\",\"answer\":\"For goods, it includes rights of redress against suppliers/manufacturers and options such as refund or replacement, along with rules for rejecting goods and assessing damages. For services, it covers redress against suppliers, cancellation of contract, and ancillary relief from the court.\"}]","Consumer Protection Act 1999 - Part I - Preliminary to Part XII - Tribunal for Consumer Claims | PDF",179]