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The manual references applicable laws and regulations governing automotive repair dealers and licensed Smog Check stations and technicians, and provides guidance for improvement submissions to the Department of Consumer Affairs, Bureau of Automotive Repair. It supersedes prior manuals and organizes station responsibilities, requirements, and the repair process, including eligibility, fees, pricing, and record handling.",{"@graph":69,"@context":121},[70,84,104],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/consumer-assistance-program-repair-assistance-operations-manual-january-2025/645617/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":98,"encodingFormat":97,"isAccessibleForFree":99,"interactionStatistic":100},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/consumer-assistance-program-repair-assistance-operations-manual-january-2025/645617.png","ImageObject",300,407,{"name":92,"@type":93},"4398046744996","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-23",true,{"@type":101,"interactionType":102,"userInteractionCount":4},"InteractionCounter",{"@type":103},"ViewAction",{"@type":105,"mainEntity":106},"FAQPage",[107,113,117],{"name":108,"@type":109,"acceptedAnswer":110},"What is the purpose of this CAP Repair Assistance Operations Manual?","Question",{"text":111,"@type":112},"It describes CAP procedures that STAR stations must follow to comply with the CAP Standard Agreement.","Answer",{"name":114,"@type":109,"acceptedAnswer":115},"Where should suggestions for improving the manual be sent?",{"text":116,"@type":112},"Improvements should be directed to the Department of Consumer Affairs, Bureau of Automotive Repair, Consumer Assistance Program at 10949 North Mather Boulevard, Rancho Cordova, CA 95670.",{"name":118,"@type":109,"acceptedAnswer":119},"Does this manual replace earlier versions?",{"text":120,"@type":112},"Yes. It supersedes all previous manuals, and all prior versions should be discarded.","https://schema.org",{"og:url":83,"og:type":123,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":125,"canonical":83},"index,follow",{"doc_id":127,"site_id":62},645617,1792728331,{"code":4,"msg":5,"data":130},{"doc_id":127,"user_id":131,"nickname":92,"user_avatar":66,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":132,"file_id":133,"file_url":134,"file_type":135,"file_size":136,"view_count":4,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":137,"language":138,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":139,"faqs":140,"seo_title":141,"seo_description":67,"update_tm":128,"read_time":142},4398046744996,"CONSUMER ASSISTANCE PROGRAM  \nREPAIR ASSISTANCE OPERATIONS MANUAL  \nJanuary 2025  \nThis Operations Manual describes the Consumer Assistance Program (CAP) procedures that STAR stations shall follow in order to comply with the CAP Standard Agreement.  \nLaws and regulations pertaining to automotive repair dealers, licensed Smog Check stations, and licensed Smog Check technicians may be referenced in this manual. These laws and regulations are typically expressed in the following manner: Business and Professions Code (BPC); Health and Safety Code (HSC); California Code of Regulations (CCR) .  \nWritten suggestions for improvement to this manual are welcome. They should be directed to the Department of Consumer Affairs, Bureau of Automotive Repair, Consumer Assistance Program, 10949 North Mather Boulevard, Rancho Cordova, CA 95670.  \nThis manual supersedes all previous manuals. Discard all prior versions.  \nTABLE OF CONTENTS  \nGENERAL INFORMATION ............................................................................................................................... 1  \n1.1 Overview – Consumer Assistance Program......................................................................................... 1  \n1.2 STAR Stations ..................................................................................................................................... 1  \n1.3 Hours of Operation/Telephone, Fax Numbers, and Email Addresses ................................................... 1  \n1.4 CAP Station Help Desk ....................................................................................................................... 2  \n1.5 Mailing Address ................................................................................................................................... 2  \n1.6 Applications/Consumer Information Rack Cards................................................................................... 2  \n1.7 CAP Consumer Frequently Asked Questions ...................................................................................... 2  \nSTATION RESPONSIBILITIES ......................................................................................................................... 3  \n2.1 Laws and Regulations ......................................................................................................................... 3  \n2.2 Standard Agreement ........................................................................................................................... 3  \n2.3 Operations Manual .............................................................................................................................. 3  \n2.4 Station Questionnaire .......................................................................................................................... 3  \n2.5 Maintenance of Records...................................................................................................................... 4  \n2.6 False Records ..................................................................................................................................... 4  \n2.7 Station Audits ...................................................................................................................................... 4  \n2.8 Consumer Disputes .............................................................................................................................4  \n2.9 Advertising .......................................................................................................................................... 5  \n2.10 Change of Business Ownership, Name/Address................................................................................ 5  \nSTATION REQUIREMENTS.............................................................................................................................. 6  \n3.1 Station Hours of Operation ...........................................................................","cbCaioFEP9uF8oQC","https://ap.wps.com/l/cbCaioFEP9uF8oQC","pdf",529177,28,"English","# General Information\n## 1.1 Overview – Consumer Assistance Program\n## 1.2 STAR Stations\n## 1.3 Hours of Operation/Telephone, Fax Numbers, and Email Addresses\n## 1.4 CAP Station Help Desk\n## 1.5 Mailing Address\n## 1.6 Applications/Consumer Information Rack Cards\n## 1.7 CAP Consumer Frequently Asked Questions\n# Station Responsibilities\n## 2.1 Laws and Regulations\n## 2.2 Standard Agreement\n## 2.3 Operations Manual\n## 2.4 Station Questionnaire\n## 2.5 Maintenance of Records\n## 2.6 False Records\n## 2.7 Station Audits\n## 2.8 Consumer Disputes\n## 2.9 Advertising\n## 2.10 Change of Business Ownership, Name/Address\n# Station Requirements\n## 3.1 Station Hours of Operation\n## 3.2 Station Equipment\n## 3.3 Smog Check Inspections\n# Repair Process\n## 4.1 Consumer Arrives at Station\n## 4.2 Letter of Eligibility (LOE)\n## 4.3 Consumers Changing Stations\n## 4.4 Consumer Co-Payment, CAP Contribution, and Cost Sharing Tables\n## 4.5 Testing and Diagnostic Fees\n## 4.6 Estimates and Consumer Authorization\n## 4.7 Labor Pricing\n## 4.8 Parts Pricing\n## 4.9 Sublet Repairs\n## 4.10 Other Fees","[{\"question\":\"What is the purpose of this CAP Repair Assistance Operations Manual?\",\"answer\":\"It describes CAP procedures that STAR stations must follow to comply with the CAP Standard Agreement.\"},{\"question\":\"Where should suggestions for improving the manual be sent?\",\"answer\":\"Improvements should be directed to the Department of Consumer Affairs, Bureau of Automotive Repair, Consumer Assistance Program at 10949 North Mather Boulevard, Rancho Cordova, CA 95670.\"},{\"question\":\"Does this manual replace earlier versions?\",\"answer\":\"Yes. It supersedes all previous manuals, and all prior versions should be discarded.\"}]","CONSUMER ASSISTANCE PROGRAM - REPAIR ASSISTANCE OPERATIONS MANUAL - January 2025 | PDF",71]