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Initial efforts focus on producing a common diagnostic tool and output to identify a single failed part and separate hardware versus software errors, plus shared error codes and a platform for service information exchange among PC OEMs and help desks. The register lists alliance missions, benefits, milestones, review dates, points of contact, and is approved by the DMTF Board of Directors on 9/7/2006.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":30,"@type":76,"position":81},"https://docshare.wps.com/document/technology/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/comptia-dmtf-work-register-version-11-approved/310650/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/comptia-dmtf-work-register-version-11-approved/310650.png","ImageObject",300,407,{"name":92,"@type":93},"Kyle","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-11","2026-09-20",true,{"@type":102,"interactionType":103,"userInteractionCount":52},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the purpose of the CompTIA / DMTF Work Register?","Question",{"text":112,"@type":113},"It provides a channel for DMTF to receive requirements and design input, and for CompTIA to provide implementation feedback related to managing and invoking diagnostics, exchanging help desk information, and processing service incidents.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What initial work efforts are prioritized in the register?",{"text":117,"@type":113},"They include creating a common diagnostic tool/common diagnostic output to identify a single failed part and distinguish hardware versus software errors, and establishing common error codes and a shared platform to exchange service information across PC OEMs, service channels, and help desks.",{"name":119,"@type":110,"acceptedAnswer":120},"When is the next review date and who are the listed points of contact?",{"text":121,"@type":113},"The next review date is August 2008. CompTIA contacts include Paul Bittorf, Richard Rysiewicz, and David Sommer; DMTF contact includes Jeff Rose, with listed email addresses.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},310650,1790488039,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":29,"category_name":30,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":52,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":14,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":24},3985741905716,"https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","CompTIA / DMTF Work Register  \nVersion 1.1  \nDate Initiated: 08/17/2006  \nAlliance Organizations  \nCompTIA ([www.comptia.org](www.comptia.org)) and the Distributed Management Task Force (DMTF)  \nBackground  \nCompTIA has been working with the DMTF since early 2002 when its service and support section identified improved diagnostics as a goal for the service and support industry. CompTIA participated in some early CDM workgroup discussions and has had the DMTF speak at CompTIA service and support forums in 2002 and 2006.  \nThe purpose of this Work Register is to provide a channel for the DMTF to receive requirements and design input, as well as implementation feedback from CompTIA-regarding managing and invoking diagnostics, exchanging help desk information, and processing service incidents. Initial work efforts are focused on: a. ) producing a common diagnostic tool and/or common diagnostic output that will allow PC service providers to correctly identify a single failed part and be able to distinguish [hardware vs. software](hardware vs. software) errors. b. ) a common set of error codes and a common platform for the exchange of service information between PC OEM’s, their related service channel and their associated customer helpdesks/call centers.  \nAlliance Partner Mission  \nRepresenting over 18,000 member companies within the international technology community, CompTIA's goal is to provide a unified voice, global advocacy and leadership for its members, and to advance industry growth through standards, professional competence, education and business solutions. The mission of CompTIA’s services & service section is to help its members stay competitive and profitable by providing vendor-neutral standards in certification, ecommerce, customer service and workforce development to meet industry wide challenges.  \nAlliance Benefits  \n• Reference to DMTF Diagnostics and Support standards in CompTIA recommendations and standards. This currently includes two specific CompTIA initiatives: Reduction of No Problem Found Parts (of which improved diagnostic tools is a stated objective) and Standard Error Coding.  \n• For new work, alignment of DMTF and CompTIA standards (where this is applicable, new work registers will be generated)  \n• Increased visibility, implementation and review of DMTF standards  \n• CompTIA requirements and design inputs to DMTF Diagnostics and Support standards  \n• CompTIA participation at DMTF Developers Conference / DMTF participation at CompTIA conferences  \nMilestones / Dates  \n􀀡 CompTIA participation in CDM System Health Management Initiative Launch Event – September, 2006  \n• DMTF CDM update presentation to CompTIA – Spring 2007  \n• Map further details of DMTF/CompTIA coordinated activities – Based on events  \nWork Register Review Date  \nThe next review date for the work register will be August 2008  \nResources Identified / Points of Contact:  \n• Within CompTIA  \no Paul Bittorf, Services Program Manager – Primary Contact  \no Richard Rysiewicz, VP of Services  \no David Sommer, Director of Electronic Commerce  \n􀀡 E-mails: [pbittorf@comptia.org](pbittorf@comptia.org), [rrysiewicz@comptia.org](rrysiewicz@comptia.org), [dsommer@comptia.org](dsommer@comptia.org)  \n• Within DMTF  \n• Jeff Rose, PG Diagnostic Architecture; Dell  \n􀀡 E-mail JEFF [ROSE@Dell.com](ROSE@Dell.com)  \nApproved by the DMTF Board of Directors on 9/7/2006 with resolution \\#2006-09-8","cbCaicvnO8z8Or0q","https://ap.wps.com/l/cbCaicvnO8z8Or0q","pdf",77557,"English","# Background\n# Purpose and Initial Work Efforts\n# Alliance Partner Mission\n# Alliance Benefits\n# Milestones / Dates\n# Work Register Review Date\n# Resources and Points of Contact\n# Approval and Resolution","[{\"question\":\"What is the purpose of the CompTIA / DMTF Work Register?\",\"answer\":\"It provides a channel for DMTF to receive requirements and design input, and for CompTIA to provide implementation feedback related to managing and invoking diagnostics, exchanging help desk information, and processing service incidents.\"},{\"question\":\"What initial work efforts are prioritized in the register?\",\"answer\":\"They include creating a common diagnostic tool/common diagnostic output to identify a single failed part and distinguish hardware versus software errors, and establishing common error codes and a shared platform to exchange service information across PC OEMs, service channels, and help desks.\"},{\"question\":\"When is the next review date and who are the listed points of contact?\",\"answer\":\"The next review date is August 2008. CompTIA contacts include Paul Bittorf, Richard Rysiewicz, and David Sommer; DMTF contact includes Jeff Rose, with listed email addresses.\"}]","CompTIA / DMTF Work Register - Version 1.1 - Approved | PDF",1789885988]