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Measures include improving the placement and management of complaint boxes so they are less exposed, enabling anonymous submissions to protect complainants’ identities, and stressing safety and confidentiality in every complaint channel. The ministry is also integrating a child-friendly complaint-handling chatbot on a digital learning platform alongside hotline and official portal reporting to ensure professional, confidential handling nationwide.",{"@graph":69,"@context":120},[70,84,99],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/complaints-system-under-reform-to-protect-privacy/132169/",{"url":83,"name":65,"@type":85,"author":86,"headline":65,"publisher":89,"fileFormat":92,"inLanguage":63,"description":67,"dateModified":93,"datePublished":93,"encodingFormat":92,"isAccessibleForFree":94,"interactionStatistic":95},"DigitalDocument",{"name":87,"@type":88},"Aurora","Person",{"url":74,"name":90,"@type":91},"DocShare","Organization","application/pdf","2026-08-13",true,{"@type":96,"interactionType":97,"userInteractionCount":4},"InteractionCounter",{"@type":98},"ViewAction",{"@type":100,"mainEntity":101},"FAQPage",[102,108,112,116],{"name":103,"@type":104,"acceptedAnswer":105},"Why is the Education Ministry reforming the school bullying complaint system?","Question",{"text":106,"@type":107},"To better protect students’ privacy and strengthen the reporting culture among students, parents, and the school community.","Answer",{"name":109,"@type":104,"acceptedAnswer":110},"How does anonymous submission help protect privacy?",{"text":111,"@type":107},"Anonymous submissions help safeguard the identities of complainants, reducing fears that teachers might find out.",{"name":113,"@type":104,"acceptedAnswer":114},"What changes are planned for complaint boxes in schools?",{"text":115,"@type":107},"Complaint boxes will be improved in placement and management to avoid overly exposed locations that make students hesitant to use them.",{"name":117,"@type":104,"acceptedAnswer":118},"What additional reporting channels are being integrated for bullying complaints?",{"text":119,"@type":107},"A child-friendly complaint-handling chatbot will be integrated on a digital learning platform, alongside the official bullying complaints portal and hotline/WhatsApp options.","https://schema.org",{"og:url":83,"og:type":122,"og:title":65,"og:site_name":90,"og:description":67},"article",{"robots":124,"canonical":83},"index,follow",{"doc_id":126,"site_id":62},132169,1786665571,{"code":4,"msg":5,"data":129},{"doc_id":126,"user_id":130,"nickname":87,"user_avatar":131,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":132,"file_id":133,"file_url":134,"file_type":135,"file_size":136,"view_count":4,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":8,"language":137,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":67,"update_tm":127,"read_time":81},4810365810221,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","COMPLAINTS SYSTEM UNDERREFORM TO PROTECT PRIVACY  \nplaint email address at adubu-li@moe.gov.my.  \npromising students safety.  \nIn line with Parliament's recommendations,ministry will allow anonymous submissions  \nHe said the ministry was com-mitted to strengthening the cul-ture of reporting among studentsand the school community.  \n“The ministry emphasises thatthese channels only accept bul-lying complaints involving stu-dents in schools under its admin-istration,\"he added.  \n“This includes enhancingtraining and monitoring inschools on the management of  \ning channel.  \nAMALIA AZMI  \nKUALA LUMPUR  \n“The Education Ministry hastaken note of the New Straits  \nOn Friday,Parliamentary Spe-cialSelect Committee on Women,Children and Community Devel-opment chairman Yeo Bee Yinsaid some students hesitated toreport bullying in schools be-cause they feared teachers wouldfind out,despite assurances ofconfidentiality.  \namalia.azmi@nst.com.my  \nbullying complaints.\"  \nTimes'report on stu-  \nNSY 23-112025.P!  \ndents concerns about  \n\"We will also ensure  \nHE Education Ministryis rolling out reforms tothe school bullyingcomplaint system,in-cluding improving the place-ment and management of com-plaint boxes to better protectstudents'privacy.  \nthe rights and confi-  \nthe level of privacy in  \nthe school bullying  \ndentiality of every  \nstudent are fully pro-  \ncomplaint mecha-  \ntected.\"  \nnism,raised during  \nHe said students,  \nthe Malaysian Chil-  \nparents and members  \ndren's Parliament.  \nYeo said another key takeawayfrom the town hall was that com-plaint boxes in schools were oftenplaced in locations that were tooexposed,making students hesi-tant to use them.  \nof the public could  \n# town hall on bullying\n\nlodge complaints  \nEducation director-generalDr Mohd Azam Ahmad said inline with Parliament's recom-mendations,the ministry wouldallow anonymous submissionsto protect the identities of com-plainants.  \namong children.  \n“The ministry  \nthrough the min-  \nistry's Bullying Com-  \nstresses that the safe-  \nty,confidentiality and  \nplaints Portal at adu-  \nanbuli.moe.gov.my.  \n# rights of children re-\n\nComplaints can also  \nShe added that these insights,along with other feedback gath-ered during the town hall,wouldhelp the committee refine pro-posals and guidelines to be sub-mitted to the government and theEducation Ministry to addressbullyingin schools nationwide.  \nDr Mohd Azam  \nmain top priorities in  \nbe submitted via the  \nAhmad  \nhandling bullying  \nPublic Complaint  \ncases,\"he told the  \nHe said the ministry was in-tegrating a complaint-handlingchatbot on the Digital Education-al Learning Initiative Malaysiaplatform to serve as an additionalsecure and child-friendly report-  \nNST yesterday.  \nManagement System at moe.spab.gov.my,the hotline 03-88849325,phoning or messaging 014-8009325 on WhatsApp,or theministry's official bullying com-  \nAzam said the ministry wouldensure that every bullying reportwas managed professionally,confidentially and without com-  \nAPHe23NovegR 2g25 AHA),srarsTiME  \nTHE STAR口SINAR HARIAN  \nTel:03-8884 642562604 Putralaya  \nFaks:03-8884 6284  \nAras SB-4,Blok E8, Kompleks E,  \nPusat Pentadbiran Kerajaan Persekutuan  \nBPPDP,Kementerian Pendidikan Malaysia  \nSEKTOR DOKUMENTASI PENDIDIKAN","cbCaicQZHfNVRKFi","https://ap.wps.com/l/cbCaicQZHfNVRKFi","pdf",206063,"English","# Town hall outcomes on student hesitancy\n## Anonymous submissions and privacy assurance\n# Reform measures across complaint channels\n## Complaint boxes placement and management\n## Portal, hotline, WhatsApp, and chatbot integration\n# Additional inputs for nationwide guidelines","[{\"question\":\"Why is the Education Ministry reforming the school bullying complaint system?\",\"answer\":\"To better protect students’ privacy and strengthen the reporting culture among students, parents, and the school community.\"},{\"question\":\"How does anonymous submission help protect privacy?\",\"answer\":\"Anonymous submissions help safeguard the identities of complainants, reducing fears that teachers might find out.\"},{\"question\":\"What changes are planned for complaint boxes in schools?\",\"answer\":\"Complaint boxes will be improved in placement and management to avoid overly exposed locations that make students hesitant to use them.\"},{\"question\":\"What additional reporting channels are being integrated for bullying complaints?\",\"answer\":\"A child-friendly complaint-handling chatbot will be integrated on a digital learning platform, alongside the official bullying complaints portal and hotline/WhatsApp options.\"}]","COMPLAINTS SYSTEM UNDER REFORM TO PROTECT PRIVACY | PDF"]