[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-394198-105":59,"doc-detail-394198-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","complaints-policy-exams-annual-review","Complaints Policy (Exams) - Annual Review","","Complaints Policy (Exams) sets out statutory arrangements for how candidates and their parents/carers can raise general complaints about the centre’s delivery or administration of qualifications, and how internal appeals are handled. It specifies issue dates, review timing, and responsible governance, and defines key complaint aims. It then lists grounds across teaching and learning, access arrangements and special consideration, entries, conducting examinations, and results and post-results, including detailed examples of when complaints may be submitted.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/complaints-policy-exams-annual-review/394198/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/complaints-policy-exams-annual-review/394198.png","ImageObject",300,407,{"name":92,"@type":93},"Aldword","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-23","2026-09-26",true,{"@type":102,"interactionType":103,"userInteractionCount":34},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"Who is responsible for this Complaints Policy (Exams)?","Question",{"text":112,"@type":113},"The policy owner is Steph Brown, and it is approved by the Board of Trustees.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What is the policy review schedule?",{"text":117,"@type":113},"The document states it will be reviewed annually on 7th March 2026.",{"name":119,"@type":110,"acceptedAnswer":120},"What are the main categories of complaint grounds covered by the policy?",{"text":121,"@type":113},"The policy covers teaching and learning, access arrangements and special consideration, entries, conducting examinations, and results and post-results.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},394198,1791411485,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":19,"category_name":20,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":34,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":81,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":39,"preview_page_count":4},2336478940917,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","Policy Name: COMPLAINTS POLICY (EXAMS)  \nPolicy Type: Statutory  \nIssue Date: 7th March 2025  \nTo be reviewed: Annually – 7th March 2026  \nApproved by: Board of Trustees  \nPolicy Owner: Steph Brown  \nGlossary of abbreviations  \n\n| JCQ | Joint Council of Qualifications |\n| --- | --- |\n| JCQ GR | Joint Council of Qualifications : General Regulations |\n\n1. Aims  \na. The purpose of this policy is to confirm the arrangements for complaints at the centre and confirms compliance with JCQ’s General Regulations for Approved Centres (JCQ GR 5 .3, 5 .8) in drawing to the attention of candidates and their parents/carers our written complaints policy which covers general complaints regarding the centre’s delivery or administration of a qualification and our internal appeals procedure.  \nb. A candidate (or their/parent/carer) at the centre may make a complaint on the grounds below (This is not an exhaustive list) .  \n1) Teaching and Learning  \n2) Access arrangements and special consideration  \n3) Entries  \n4) Conducting examinations  \n5) Results and Post-Results  \n2. Grounds for complaint  \na. Teaching and Learning  \n1) Non-subject specialist teacher without adequate training/subject expertise utilised on a long-term basis  \n2) Teacher lacking knowledge of new specification/incorrect core content studied/taught  \n3) Core content not adequately covered  \n4) Inadequate feedback for a candidate following assessment(s)  \n5) Pre-release/advance material/set task issued by the awarding body not provided on time  \n6) The taking of an assessment, which contributes to the final grade of the qualification, not conducted according to the JCQ/awarding body instructions  \n7) Candidate not informed of their centre assessed mark prior to marks being submitted  \n8) Candidate not informed of their centre assessed mark in sufficient time to request/appeal a review of marking prior to marks being submitted to the awarding body  \n9) Candidate not given time to review materials to decide to request a review of the centre assessed mark  \n10) Candidate unhappy with internal assessment decision (referred to the internal appeals procedure)  \n11) Centre fails to adhere to its internal appeals procedure  \nb. Access arrangements and special consideration  \n1) Candidate not assessed by the centre’s appointed assessor  \n2) Candidate not involved in decisions made regarding their access arrangements  \n3) Candidate did not consent to record their personal data online (by the non-acquisition of a completed candidate personal data consent form)  \n4) Candidate not informed/adequately informed of the arrangement(s) in place and the subjects or components of subjects where the arrangement(s) would not apply  \n5) Examination information not appropriately adapted for a disabled candidate to access it  \n6) Adapted equipment/assistive technology put in place failed during examination/assessment  \n7) Approved access arrangement(s) not put in place at the time of an examination/assessment  \n8) Appropriate arrangement(s) not put in place at the time of an examination/assessment as a consequence of a temporary injury or impairment  \n9) Candidate unhappy with centre decision relating to access arrangements or special consideration (complainant to refer to the centre's internal appeals procedure)  \n10) Centre fails to adhere to its internal appeals procedure  \nc. Entries  \n1) Failure to clearly explain a decision of early entry for a qualification to candidate (or parent/carer)  \n2) Candidate not entered/entered late (incurring a late entry fee) for a required examination/assessment  \n3) Candidate entered for a wrong examination/assessment  \n4) Candidate entered for a wrong tier of entry  \nd. Conducting examinations  \n1) Failure to adequately brief candidate on examination timetable/regulations prior to examination/assessment taking place  \n2) Room in which assessment held did not provide candidate with appropriate conditions for the examination  \n3) Inadequate invigilation in examinati","cbCaiqGrqpK9pXc9","https://ap.wps.com/l/cbCaiqGrqpK9pXc9","pdf",187892,"English","# Aims\n# Grounds for complaint\n## Teaching and Learning\n## Access arrangements and special consideration\n## Entries\n## Conducting examinations\n## Results and Post-Results\n# Raising a concern/complaint","[{\"question\":\"Who is responsible for this Complaints Policy (Exams)?\",\"answer\":\"The policy owner is Steph Brown, and it is approved by the Board of Trustees.\"},{\"question\":\"What is the policy review schedule?\",\"answer\":\"The document states it will be reviewed annually on 7th March 2026.\"},{\"question\":\"What are the main categories of complaint grounds covered by the policy?\",\"answer\":\"The policy covers teaching and learning, access arrangements and special consideration, entries, conducting examinations, and results and post-results.\"}]","Complaints Policy (Exams) - Annual Review | PDF",1790400002]