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The document explains voluntary statements, customer and respondent information fields, and vehicle identifiers (including VIN, year, make, model, color, and plate number) when applicable. It outlines what investigations the Division typically conducts and common outcomes, notes limits on legal advice and refunds, and provides alternatives such as civil actions, small claims, local police, and other consumer resources. 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It also states it cannot help you get a refund or cancel a sale and will not intervene in most vehicle sales contract or repair disputes.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"Which types of issues does the DMV Compliance & Investigations Unit typically investigate?",{"text":117,"@type":113},"The form lists typical investigations such as dealer failure to submit title documentation, dealer fraud, employee misconduct, unlicensed dealers, counterfeit or fraudulent DMV documents, odometer fraud, violations related to motor vehicle sales, and identity theft.",{"name":119,"@type":110,"acceptedAnswer":120},"What happens after you file a complaint?",{"text":121,"@type":113},"The document explains that licensees often volunteer to resolve complaints once contacted. 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I understand that the Division of Motor Vehicles DOES NOT represent private citizens seeking the return of monies or other personal remedies as a result of contractual disputes or civil actions.  \nCustomer Filing Complaint:   \nDay Time Phone    \nEmail Address  Address   City   State   Zip    \nBusiness or Individual Complaint Filed Against:   Phone   Address  City   State   Zip    \nDealership Representative’s Name (If applicable)  Vehicle Involved: (If applicable)  \nVIN |____|____|____|____|____|____|____|____|____|____|____|____|____|____|____|____| Year _____________Make _______________________Model ____________________  \nColor ___________________ Plate Number/U-title______________________________  \nOther complaints NOT involving a motor vehicle sale or repair  \nExplain Complaint: (Please attach copies of any documents you have to support your complaint)  \n(Continue on Page 2)  \n/2022 1  \nI,   freely and voluntarily give this affidavit to the State of Delaware, Division of Motor Vehicles. I further certify and affirm that all information is true and correct to the best of my knowledge and that I will testify to these facts if requested to do so in any action brought against the business or individual named above. Incomplete or inaccurate information may delay or prevent an investigation.  \n\n| Signature of Complainant | Date |\n| --- | --- |\n| DMV Representative Name/Title/Lane/Station \\# | Date |\n\nDMV Representative’s Supervisor Date  \nSupervisor Review and Signature Required  \nReturn the completed form to your local DMV office , Attn: Compliance & Investigations Unit:  \n\n| DELAWARE CITY | WILMINGTON | DOVER | GEORGETOWN |\n| --- | --- | --- | --- |\n| 2101 Mid County Dr | 2230 Hessler Blvd | PO Box 698 | 23737 Dupont Blvd |\n| New Castle, DE 19720 | New Castle, DE 19720 | Dover, DE 19903 | Georgetown, DE 19947 |\n| (302) 326-5000 | (302) 434-3200 | (302) 744-2500 | (302) 853-1000 |\n\n[www.dmv.de.gov](www.dmv.de.gov)  \nInternal Use Only:  \nCase No   Date Received:  Investigator:   \nCUSTOMER INFORMATION PAGES  \nWHAT YOU SHOULD KNOW BEFORE FILING A COMPLAINT  \nHow to File a Complaint  \nTo file a complaint with the Division, you must complete a DMV Complaint Form and return it to the Division’s Compliance & Investigations Unit. Forms may be obtained at all DMV locations or on the Division’s website.  \nInvestigations Typically Conducted by the Division  \n• Dealer failed to submit title documentation • Dealer fraud  \n• DMV Employee misconduct • Unlicensed dealers  \n• Counterfeit or fraudulent DMV documents • Odometer fraud  \n• Violations of laws pertaining to the sale of motor vehicles • Identity theft  \nCommon Outcomes of Investigations  \nLicensees often volunteer to resolve complaints once contacted by a DMV investigator. However, if violations of law are suspected, DMV Investigators will take the appropriate criminal or administrative actions in accordance with Delaware law or forward these violations to the appropriate law enforcement agency. Should that occur, you may be asked to testify in a court of law or administrative hearing. Investigations may be lengthy depending on the particular situation.  \nAlternatives  \nCivil Action – You may be able to seek remedy through the courts by contacting an attorney or legal aid group. Small claims are limited to $15,000 or less.  \nThe Division cannot give legal advice nor recommend an attorney.  \n[https://www.courts.delaware.gov/jpcourt/](https://www.courts.delaware.gov/jpcourt/)  \n[Complaints may also be filed with:](Complaints may also be filed with:)  \n• Your Local Police Agencies (Stolen Vehicles, other criminal charges)  \n• Better Business Bureau  \n• Attorney General’s Consumer Protection Unit (1-800-220-5424)  \n• Chamber of Commerce  \nThe DMV Compliance & Investigations Unit Does Not:  \n• Investigate complaints against towing or ","cbCaia8b89RaxQOh","https://ap.wps.com/l/cbCaia8b89RaxQOh","pdf",216784,"English","# Compliance and Investigations Unit Complaint Form\n## Voluntary statement and key filing limits\n## Customer and business/individual information\n## Vehicle details and other complaint types\n## What the Division investigates\n## Common outcomes of investigations\n## Alternatives to filing with DMV\n## Tips for buying a car","[{\"question\":\"What does the DMV say about its role in handling disputes and refunds?\",\"answer\":\"The document states the Division does not represent private citizens seeking return of money or other personal remedies for contractual disputes or civil actions. It also states it cannot help you get a refund or cancel a sale and will not intervene in most vehicle sales contract or repair disputes.\"},{\"question\":\"Which types of issues does the DMV Compliance \\u0026 Investigations Unit typically investigate?\",\"answer\":\"The form lists typical investigations such as dealer failure to submit title documentation, dealer fraud, employee misconduct, unlicensed dealers, counterfeit or fraudulent DMV documents, odometer fraud, violations related to motor vehicle sales, and identity theft.\"},{\"question\":\"What happens after you file a complaint?\",\"answer\":\"The document explains that licensees often volunteer to resolve complaints once contacted. If violations of law are suspected, DMV investigators will take appropriate criminal or administrative actions under Delaware law or forward matters to the appropriate law enforcement agency, and you may be asked to testify.\"}]","Complaint Form Information - Delaware Division of Motor Vehicles Compliance & Investigations Unit | PDF",1789871662,13]