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members, escalated to a project manager when needed, and resolved through investigation outcomes, meetings, guidance on obligations, and provision of required information.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},339741,1790822606,{"code":4,"msg":82,"data":83},"success",[84,88,92,96,101,106,110,114,119,122,126],{"id":22,"doc_module":4,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},"Story & 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| Response and Action Taken | Status |\n| --- | --- | --- | --- | --- | --- |\n| 1 | 11/01/2024 | Email | Stakeholder engagement approach | Matter was addressed by CWPR personnel at CCC forum | Closed |\n| 2-10 | Feb to Oct 2024 |  | No Complaints received |  |  |\n| 11 | 29/11/2024 | In person | Community complaint regarding Stakeholder engagement | Matter was addressed with person involved and has been resolved by UWF personnel with complainant. | Closed |\n| 12 | December 2024 |  | No complaints received |  |  |\n| 13 | 14/01/2025 | Phone call | Misunderstanding of contractual obligation within neighbour agreement – regarding payment | Matter was addressed advising stakeholder of contractual obligations, with matter resolved by UWF personnel with complainant. | Closed |\n| 14 | 16/01/2025 | Phone call | Misunderstanding of contractual obligation within neighbour agreement – regarding payment | Matter was addressed advising stakeholder of contractual obligations, with matter resolved by UWF personnel with complainant. | Closed |\n| 15 | 13/02/2025 | DPHI emailed SQE on behalf of a community member | DPHI advised SQE that a community member had submitted a complaint notification from public member with concerns around working hours / staging / construction commencement and environment | SQE responded to DPHI addressing 16 specific questions from DPHI relating to the concerns raised by the community member. Response was provided to DPHI from SQE for review. SQE provided all required information to DPHI who have subsequently advised no further action at this time. | Closed |\n| 16 | 20/02/2025 | Phone call | Community concern for Contractor use of Uungula Road and Guroba Road, reporting a dust issue. | Matter was addressed by UWF personnel with Principal Contractor. Road will be fixed and graded following completion of vehicle use and movement by Contractor. Community member consulted with and satisfied with outcome. | Closed |\n\n\n| ID | Date | Method of Complaint | Nature of Complaint | Response and Action Taken | Status |\n| --- | --- | --- | --- | --- | --- |\n| 17 | 30/04/2025 | Email | Project use of the Twelve Mile and Guroba Road. Project activity has caused damage to Guroba Road which local residents commute daily on. | Responded to Stakeholder acknowledging complaint. Escalated to Project Manager, provided response to the Stakeholder. Contractor has provided the investigation outcome and met with the Community member. | Closed |\n| 18 | 08/05/2025 | Phone call | Project use of the Twelve Mile and Guroba Road. Project activity has caused damage to Guroba Road, causing dust anda disruption to the Stakeholder farming operations. | Responded to Stakeholder acknowledging complaint. Escalated to Project Manager, provided response to the Stakeholder. Contractor has provided the investigation outcome and met with the Community member. | Closed |\n| 19 | 13/06/2025 | Phone Call | Project change activity times and consultation requirements. | Responded to Stakeholder acknowledging complaint. Escalated to Project Manager, provided response to the Stakeholder. Contractor has provided the investigation outcome and met with the Community member.\u003Cbr>19/06/2025 In person meeting with Stakeholder acknowledging complaint. Escalated to Project Manager, provided response to the Stakeholder. SQE met with Community member to discuss. | Ongoing |\n| 20 | 19/06/2025 | Meeting | Project use of the Twelve Mile Road and proposed Out of Hours Work to weekends. Landholders expressed concern about road noise affecting sleep and health. | Responded to Stakeholder acknowledging complaint. Escalated to Project Manager. Ongoing discussions with the community members in relation to Out of Hours Work, including noise on Twelve Mile Road. 29/9/2025 SQE checked in with the Stakeholder regarding their concerns. | Closed |\n| 21 | 30/06/2025 | Phone cal","cbCaijopI4ZFtYzz","https://ap.wps.com/l/cbCaijopI4ZFtYzz","pdf",111391,"English","# Complaint Log Overview\n## Complaint Entries and Resolutions","[{\"question\":\"What update date is recorded for the Community Complaints Register?\",\"answer\":\"The register was updated on 14 July 2026.\"},{\"question\":\"What kinds of complaints are documented in the register?\",\"answer\":\"It records complaints about stakeholder engagement, contractual misunderstandings, dust, road damage, and noise impacts from project and out-of-hours work, including effects on farming operations and sleep.\"},{\"question\":\"How are complaints typically handled according to the register?\",\"answer\":\"Complaints are acknowledged by project team members, escalated to a project manager when needed, and resolved through investigation outcomes, meetings, guidance on obligations, and provision of required information.\"}]","Community Complaints Register - June 2026 | PDF",1790031944]