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No formal prerequisites, but success improves with high-school level reading comprehension and familiarity with basic computer operation and word processing. Learning objectives cover written communication essentials, oral and interpersonal communication skills, preparation of construction-related documents, use of computer tools, and independent research. 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Participants must be familiar with basic computer operating and word processing programs.  \nAs well, participants should have previously acquired basic computer competencies.  \nLearning objectives  \nUpon successful completion of this course, participants will be able to:  \n- explain the key elements of good written communication skills;  \n- identify and improve oral communication skills;  \n- identify interpersonal communication skills;  \n- prepare construction related documents;  \n- apply appropriate computer tools to improve communication skills;  \n- perform independent research.  \nContent  \n1. Explain the key elements of good written communication skills.  \n- importance of using proper grammar and spelling in written communication  \n- importance of writing clearly and concisely  \n- resource material (dictionaries, spellcheckers, grammar checkers, internet)  \n- key elements in a business letter  \n- key elements in a memorandum  \n- key elements in construction related reports  \n- key elements in minutes of meeting  \n- key elements in a job diary (electronic or otherwise)  \n- key elements of an e-mail message  \n2. Identify and improve oral communication skills.  \n- elements in communication (sender, receiver, method, and message)  \n- types of oral communication (formal and informal setting)  \n- public speaking techniques  \n- listening techniques  \n- barriers (sender, content, environment, listener)  \n- verbal and non-verbal communication  \n- techniques for improving verbal communication (repetition, tell back, feedback, follow up)  \n3. Identify interpersonal communication skills.  \n- primary reception skills (listening, observing, getting feedback, tell back)  \n- techniques of effective observation in interpersonal and group situations  \n- conducting meetings  \n- negotiation skills  \n- dealing with difficult people  \n- giving and receiving instructions  \n4. Prepare construction-related documents.  \n- job progress reports  \n- agenda and minutes of meeting  \n- job diary or journal  \n- letters and memoranda  \n- photographs  \n5. Apply appropriate computer tools to improve communication skills.  \n- computer tools and software identification  \n- basic features of word processing software  \n- basic features of spreadsheet software  \n- access and management of electronic information (file transfer, e-mail, Internet, Intranet, electronic bulletin boards, project management software)  \n- digital imagery  \n6. Perform independent research.  \n- electronic  \n- products  \n- product literature  \n- supplies  \n- historical database  \n- interviews  \n- questionnaires  \n- journals  \n- research papers  \n- trade publications  \n- suppliers  \n- conferences and trade shows  \nMethodology  \nThis course lends itself to role-playing exercises for objectives two and three, while practical projects, lectures and demonstrations are appropriate for the remaining objectives. Instructors may involve the participants in the following specific techniques and activities:  \n- icebreaker type activity to get students engaged as soon as possible;  \n- demonstrations (i.e., how to use Internet, word-processing and presentation software);  \n- video taping oral presentations;  \n- having participants engage in one-on-one verbal communication exercises to demonstrate listening and verbal communication techniques;  \n- having participants conduct a meeting including:  \no preparation of the notice of meeting,  \no preparation of the agenda,  \no preparation of the minutes,  \n- having participa","cbCaiccstJU3kML7","https://ap.wps.com/l/cbCaiccstJU3kML7","pdf",77714,"English","# Communication\n## Overview\n## Prerequisite\n## Learning objectives\n## Content\n## Methodology\n## Assessment\n## Resources","[{\"question\":\"What prerequisite skills are recommended for this course?\",\"answer\":\"No formal educational prerequisite is required, but participants should have strong reading and comprehension skills and familiarity with basic computer operation and word processing programs.\"},{\"question\":\"What skills are participants expected to develop after completing the course?\",\"answer\":\"Participants learn key elements of good written communication, improve oral communication, develop interpersonal communication skills, prepare construction-related documents, apply computer tools, and perform independent research.\"},{\"question\":\"How is student performance assessed?\",\"answer\":\"Completion requires demonstrating achievement of learning objectives through assignments, projects, and/or tests. Final assessment follows a weighting by objective.\"}]","Communication - Course Overview | PDF",1790417154,13]