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Covers centralized creation, publication, deletion, and archival guided by Common Service Data Model (CSDM) standards, including bulk operations, scalability, efficiency, and handling rapid cloud changes. Explains how CIs can be created manually, via service fulfillment, imports, 3rd-party integrations, discovery tools, asset or change-triggered creation, and how incidents can reference but not create CIs. Includes Service Catalog and Request Management topics: roles for visibility control, Virtual Agent rendering, Catalog Builder discoverability taxonomy, lifecycle fields, requester flows, and guidance for Catalog Wizard vs Catalog Builder.",{"@graph":69,"@context":121},[70,84,104],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":30,"@type":76,"position":81},"https://docshare.wps.com/document/technology/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/cmdb-csdm-cmdb-data-manager-and-service-catalog-request-management-notes/672797/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":98,"encodingFormat":97,"isAccessibleForFree":99,"interactionStatistic":100},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/cmdb-csdm-cmdb-data-manager-and-service-catalog-request-management-notes/672797.png","ImageObject",300,407,{"name":92,"@type":93},"Olivia Brown","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-02",true,{"@type":101,"interactionType":102,"userInteractionCount":8},"InteractionCounter",{"@type":103},"ViewAction",{"@type":105,"mainEntity":106},"FAQPage",[107,113,117],{"name":108,"@type":109,"acceptedAnswer":110},"What is CMDB Data Manager used for in managing CIs?","Question",{"text":111,"@type":112},"CMDB Data Manager is a policy-driven framework and wizard-like tool for centrally creating, publishing, and managing CI policies that drive CI life cycle operations such as deletion and archival.","Answer",{"name":114,"@type":109,"acceptedAnswer":115},"How can configuration items (CIs) be created in the CMDB?",{"text":116,"@type":112},"CIs can be created via manual entry, service catalog fulfillment processes, imports from external sources, integrations with third-party systems, automated discovery tools, asset-management triggered creation, or via the change management process.",{"name":118,"@type":109,"acceptedAnswer":119},"Which roles and mechanisms are used to enable required changes in Service Catalog visibility?",{"text":120,"@type":112},"Admins can use User Criteria to define record visibility rules. A user_criteria_admin role manages User Criteria, while a catalog_admin role has broader Service Catalog permissions to implement visibility restrictions using User Criteria.","https://schema.org",{"og:url":83,"og:type":123,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":125,"canonical":83},"index,follow",{"doc_id":127,"site_id":62},672797,1793608366,{"code":4,"msg":5,"data":130},{"doc_id":127,"user_id":131,"nickname":92,"user_avatar":132,"doc_module":4,"category_id":29,"category_name":30,"doc_title":65,"doc_description":67,"doc_content":133,"file_id":134,"file_url":135,"file_type":136,"file_size":137,"view_count":8,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":138,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":128,"read_time":143},16904993612988,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","CMDB & CSDM  \nYou can use the CMDB Data Manager to centrally create, publish, and manage the CI policies that automatically drive CI life cycle operations. CMDB Data Manager is a policy-driven framework for managing CI life cycle operations such as deletion and archival. It follows Common Service Data Model (CSDM) standards.  \nCMDB Data Manager is a wizard-like tool that provides a comprehensive solution for managing CIs in the following ways:  \n􀁸 Operates in bulk  \n􀁸 Scales to large CMDBs.  \n􀁸 Helps maintain the CMDB healthy and eƯicient  \n􀁸 Copes with rapid changes in a cloud-based world.  \nYou can use the CMDB Data Manager to create policies that govern CI life cycle stages, such as retirement and deletion.  \nYou can use the Teams related list to track the diƯerent types of groups assigned to a CI.  \nYou can create before and after Java scripts for a data source of a CMDB integration application so that you can manipulate Identification and Reconciliation Engine (IRE) input and output payloads. You can use CI Class Manager to add related entries for IRE identification rules.  \nYou can use the extended IRE rules in key CMDB classes so that overlapping IP addresses in diƯerent networks can be identified and maintained as separate CIs.  \nWhat IT challenges can be solved with the CMDB?  \nCreating configuration items (CIs) in the CMDB can be done in the following ways:  \n1. Direct manual creation via the Configuration application modules.  \n2. Creation via service catalogue fulfilment processes.  \n3. Import from an external source.  \n4. Integration with 3rd party systems.  \n5. Automated discovery tool(s) .  \n6. Creation triggered by asset management.  \n7. Creation via the change management process.  \nThe incident management process can be used to reference CIs but not to create them. Admins may configure the related list to create new CIs from an Incident record; however, it is not a recommended or best-practice approach.  \nThe CMDB helps ITSM processes by identifying the following:  \n􀁸 the respective support and approval groups,  \n􀁸 the business criticality of aƯected CIs to help in prioritisation and escalation and  \n􀁸 the potential upstream or downstream impacts.  \nThe Principal Class Filter property in ServiceNow is used to specify which Configuration Items (CIs) can be applied to Task records like Change, Incident, and Problem. This property ensures that only relevant CIs are presented as options, based on predefined conditions such as class type or other attributes.  \nKnowledge Management  \nWhat are the diƯerent content types in a Content Item?  \nService Catalogue & Request Management  \nWhich roles will you enable to make these required changes? (Choose 2) “Customer wants to limit the users who are able to see internal Network requests, to members of the Network department.“  \nuser_criteria_admin: This role is specifically designed to manage User Criteria, which define visibility rules for records, including catalog items.  \ncatalog_admin: This role holds broad administrative permissions over the Service Catalog and would have the necessary access to implement visibility restrictions using User Criteria.  \nA catalogue item can be rendered in Virtual Agent as a conversation, window, pop-up, or inline.  \nYou can configure topics and taxonomy for catalogue items or record producers in Catalog Builder to make them discoverable on Employee Center.  \nService catalogue and request fulfilment have some fields to track lifecycle information.  \nThese fields include State, Stage, and Request State.  \nRequest management allows catalogue items to be requested and fulfilled based on defined flows.  \nIt would be best to navigate to Service Catalog > Catalog Definitions > Maintain Items to see a list of catalogue items in the Now Platform.  \nThe ServiceNow Creator Studio product is a guided application development experience that enables business process experts to create request-based applications without the barriers of traditional low-code development.  ","cbCaimiZGUEUVngD","https://ap.wps.com/l/cbCaimiZGUEUVngD","pdf",10763308,56,"English","# CMDB & CSDM\n## CMDB Data Manager overview and policy-driven CI lifecycle\n## CI creation methods and ITSM value\n## Principal Class Filter and CI applicability to tasks\n# Knowledge Management\n## Content types in a Content Item\n# Service Catalogue & Request Management\n## Roles and User Criteria for visibility restrictions\n## Virtual Agent rendering and Catalog Builder taxonomy\n## Service catalog request lifecycle fields\n## Service Catalog Wizard vs Catalog Builder\n## Workspace variable editor instructions","[{\"question\":\"What is CMDB Data Manager used for in managing CIs?\",\"answer\":\"CMDB Data Manager is a policy-driven framework and wizard-like tool for centrally creating, publishing, and managing CI policies that drive CI life cycle operations such as deletion and archival.\"},{\"question\":\"How can configuration items (CIs) be created in the CMDB?\",\"answer\":\"CIs can be created via manual entry, service catalog fulfillment processes, imports from external sources, integrations with third-party systems, automated discovery tools, asset-management triggered creation, or via the change management process.\"},{\"question\":\"Which roles and mechanisms are used to enable required changes in Service Catalog visibility?\",\"answer\":\"Admins can use User Criteria to define record visibility rules. A user_criteria_admin role manages User Criteria, while a catalog_admin role has broader Service Catalog permissions to implement visibility restrictions using User Criteria.\"}]","CMDB & CSDM - CMDB Data Manager and Service Catalog Request Management Notes | PDF",141]