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Through MTAS cities and towns are supported by and have available technical experts  \ndedicated solely to their service.  \nMTAS links the expertise of Tennessee colleges and universities with cities and towns to provide timely  \nand valuable information and assistance on issues of critical importance.  \nCLERICAL / ADMINISTRATIVE SUPPORT TESTING SURVEY  \n1. Does your organization conduct pre-employment test as part of your selection process for clerical/administrative support candidates?  \n\n| City/Agency | Yes/No |\n| --- | --- |\n| Brentwood | No |\n| Jackson | No |\n| Hendersonville | Yes |\n| Knoxville | Yes |\n| White House | Yes |\n| Athens | Yes |\n| Farragut | Yes |\n| Chattanooga | Yes |\n| Martin | No |\n| Columbia | Yes |\n| Lawrenceburg | Yes |\n| Sevierville | No |\n| Tullahoma | No |\n| Pigeon Forge | Yes |\n\nIf no, please briefly explain why not?  \n\n| City/Agency | Why Not |\n| --- | --- |\n| Brentwood | Use prior experience and reference checks |\n| Tullahoma | Small clerical staff and no significant turnover. Would be interested in survey results to consider testing for future openings. |\n|  |  |\n\nIf yes, please respond to the following:  \n\n| City/\u003Cbr>Organization | Job Title(s) | Test(s) Administered | Minimum Score(s) Required |\n| --- | --- | --- | --- |\n| Knoxville | Office Assistant I & II | Written Exam & Typing Exam | 70% correct on written;\u003Cbr>35 wpm typing |\n|  | Principle Secretary | Written Exam & Typing Exam | 70% correct on written;\u003Cbr>35 wpm typing |\n|  | Data Entry Operator | Written Exam & Typing Exam | 70% correct on written;\u003Cbr>35 wpm typing |\n|  | City Court Assistant | Written Exam & Typing Exam | 70% correct on written;\u003Cbr>35 wpm typing |\n\n\n| City/\u003Cbr>Organization | Job Title(s) | Test(s) Administered | Minimum Score(s) Required |\n| --- | --- | --- | --- |\n| White House | Billing Clerk | Grammar, Computations, spreadsheets, computer usage |  |\n|  | Police Clerk | Grammar, Computations, spreadsheets, computer usage |  |\n|  | Secretary | Grammar, Computations, spreadsheets, computer usage |  |\n| Athens | Department Secretaries | Microsoft Word, Excel, Customer Service | 70 |\n|  | CM Admin Asst. | Microsoft Word, Excel, Customer Service | 70 |\n| Farragut | Admin Assistant | Word, Excel, PowerPoint | No minimum; Score is used as one part of total interview score |\n| Chattanooga | Admin Support Specialist | Clerical written; keyboarding | 40 WPM keyboarding w/90% accuracy |\n|  | Admin Support Assistant 1 & 2 | Clerical written; keyboarding | 40 WPM keyboarding w/90% accuracy |\n|  | Customer Service Representative 1 | Data Entry | 4500 KPH; 90% accuracy |\n|  | Tax Specialist 1 & 2 | Data Entry | 4500 KPH; 90% accuracy |\n|  | Accounting Technician 1 | Acct Principles written; data entry | 4500 KPH; 90% accuracy |\n|  | Payroll Assistant 1 | Clerical written; data entry | 4500 KPH; 90% accuracy |\n|  | Court Operations Asst. | Clerical written; data entry and keyboarding | 4500 KPH; 90% accuracy |\n|  | Personnel Asst. | Clerical written; data entry and keyboarding | 4500 KPH; 90% accuracy |\n| Columbia | Administrative Secretary | Grammar, Spelling, Math, Microsoft Office | 70% |\n|  | Police Records Clerk | Grammar, Spelling, Math, Microsoft Office | 70% |\n|  | Accounting Clerk | Grammar, Spelling, Math, Microsoft Office | 70% |\n|  | Executive Secretary | Grammar, Spelling, Math, Microsoft Office | 70% |\n|  | Court Clerk | Grammar, Spelling, Math, Microsoft Office | 70% |\n| Lawrenceburg | Admin Assistant | National Career Readiness Certificate,\u003Cbr>Typing Test for Speed, Word & Excel Proficiency | 75 – 100\u003Cbr>25 WPM\u003Cbr>70 – 1","cbCaio1jVquTiEMu","https://ap.wps.com/l/cbCaio1jVquTiEMu","pdf",462537,"English","# Pre-Employment Testing Survey Overview\n## Clerical / Administrative Support Testing Survey Questions\n## If Not Testing: Reasons\n## If Yes: Test Types, Job Titles, and Minimum Scores\n## Who Administers the Tests\n## Qualified Candidate Pool Use\n## Additional Comments and Contact Information","[{\"question\":\"Which organizations reported conducting pre-employment tests for clerical/administrative support candidates?\",\"answer\":\"Several organizations reported yes, including Hendersonville, Knoxville, White House, Athens, Farragut, Chattanooga, Columbia, Lawrenceburg, and Pigeon Forge.\"},{\"question\":\"What explanations were given by organizations that did not conduct pre-employment testing?\",\"answer\":\"Brentwood cited prior experience and reference checks. Tullahoma noted a small clerical staff with no significant turnover, and indicated interest in future survey results for testing when openings arise.\"},{\"question\":\"How were qualified candidate pools handled based on test results?\",\"answer\":\"Some organizations stated they create qualified candidate pool lists from test results (e.g., Hendersonville, Knoxville, Athens, Chattanooga, Columbia, Lawrenceburg), while others indicated they do not (e.g., White House, Farragut, Pigeon Forge).\"}]","CLERICAL / ADMINISTRATIVE SUPPORT TESTING SURVEY - Pre-Employment Testing Survey Results | PDF",13]