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The agreement covers users’ responsibilities, service availability changes, support and contact details, annual license subscription and renewal, privacy handling of subscription information, portal content and copyright limits, payment availability and processing, and the no-refund policy with possible admin and transaction-related refund fees. It also defines transaction error handling, fee and tax responsibilities, refund visibility in cash balance, and security obligations for keeping usernames and passwords confidential.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/cla-portal-terms-and-conditions-general/512106/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/cla-portal-terms-and-conditions-general/512106.png","ImageObject",300,407,{"name":92,"@type":93},"Kyle","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-10","2026-10-06",true,{"@type":102,"interactionType":103,"userInteractionCount":19},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What happens if CLA Portal updates the information or services?","Question",{"text":112,"@type":113},"The portal may change information, functions, and content with or without notice. Continued access or use after any change is treated as acceptance of those changes.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"Is CLA Portal subscription refundable?",{"text":117,"@type":113},"CLA Portal does not have a refund feature. If a refund is needed, users may request assistance from the Support Team, and if accepted a cash refund will be reflected in the CLA cash balance.",{"name":119,"@type":110,"acceptedAnswer":120},"What should users do when a payment error occurs or they fear a duplicate transaction?",{"text":121,"@type":113},"Users should check whether their bank account has been debited before initiating a second payment. If debited, they must not pay twice and should contact the Support Team; if not debited, they may initiate a fresh transaction.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},512106,1791503517,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":19,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":19,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":52},3985741905716,"https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","THE TERMS & CONDITIONS (T&C) GOVERNING CLA PORTAL  \n1. General  \nCLA Portal is a safe and convenient self-service online payment portal. This portal is operated 24/7 and performs various online payment features swiftly wherever you are.  \nPlease read and understand the following T&C which are meant to keep you informed of their obligations and to regulate your access to the services made available on CLA Portal, [www.clap.my](www.clap.my. By accessing)[. By accessing](www.clap.my. By accessing) this portal and/or using any of the provided services, you agree to be bound by these T&C.  \nThe information, material, functions and content provided in the pages of the portal may be changed from time to time with or without notice at D&D Control (M) Sdn Bhd’s (D&D) absolute discretion. Your continued access or use of the portal and/or the services provided herein subsequent to any such change will be deemed as your acceptance to those changes.  \nYou are solely responsible for making your own assessment when accessing and using this portal, the services and the content on this portal, and you acknowledge and accept all inherent risks associated in accessing and using this portal, the services and the content over the internet.  \nThese T&C are governed by and are to be construed in accordance with the laws of Malaysia.  \n2. Support Team  \nYou will be provided with Support Team to resolve technical issues relating to this portal. For feedback and suggestions, you may contact 03 3853 0300 and [supportdnd@dnd.com.my](supportdnd@dnd.com.my)  \n[3](3) . Subscription  \nYour access to CLA Portal is an annual license subscription. At the end of the subscription period, an automatic renewal will be executed. Unless you have deactivated the account in accordance to the Account Deactivation terms stipulated herein.  \nSubscription of license is only limited to the rights to utilize services on CLA Portal, it does not construed the ownership of license.  \nD&D may publish your company's name on CLA Portal, [www.clap.my](www.clap.my) on the status of container deposit exemption that will be updated from time to time.  \n4. Privacy Statement  \nYour right to privacy is of paramount importance to CLA Portal. You are required to provide your name, organization, email address and other related information to complete the subscription. D&D will use this information to provide you with a more personalized online experience, as well as to use for any business purpose and will not share this information with  \nany third party. In any event, D&D reserves it’s right to transfer, process, maintain and retain your data/information on CLA Portal.  \n5. Portal Content and Copyright  \nThis portal is the property of D&D and protected by copyright law. D&D grants you the right to access and use the portal, so long as such use is for business purposes only, and you do not alter, copy, disseminate, redistribute or republish any content or feature of this portal. You acknowledge that access to and use of this portal is subject to these T&C.  \n6. Payment  \nThe availability of payment method (s) will be as such in the portal which may be changed from time to time. Payment made are deemed successful only if payment gateway service provider has approved it.  \n7. Refund Policy  \nCLA Portal does not have refund feature. Should there be a need, you can obtain assistance from Support Team. If your request is accepted, cash refund will be reflected in your CLA cash balance for visibility of transactions. Refund fees may be levied for all types of refund to cover for administrative time, transaction fees, any penalty charges, etc.  \n8. Fees  \nThe fees to access this portal is currently waived, however you agree that D&D at all times have the right to levy a charge for such access.  \nPayment made via authorized payment gateway service provider will be charged as mentioned in the portal, which may be changed from time to time.  \nYou shall be responsible for all applicable charges, levi","cbCaislnsPuLrFod","https://ap.wps.com/l/cbCaislnsPuLrFod","pdf",77327,"English","# General\n## Support Team\n## Subscription\n## Privacy Statement\n## Portal Content and Copyright\n## Payment\n## Refund Policy\n## Fees\n## Transaction Error\n## Security","[{\"question\":\"What happens if CLA Portal updates the information or services?\",\"answer\":\"The portal may change information, functions, and content with or without notice. Continued access or use after any change is treated as acceptance of those changes.\"},{\"question\":\"Is CLA Portal subscription refundable?\",\"answer\":\"CLA Portal does not have a refund feature. If a refund is needed, users may request assistance from the Support Team, and if accepted a cash refund will be reflected in the CLA cash balance.\"},{\"question\":\"What should users do when a payment error occurs or they fear a duplicate transaction?\",\"answer\":\"Users should check whether their bank account has been debited before initiating a second payment. If debited, they must not pay twice and should contact the Support Team; if not debited, they may initiate a fresh transaction.\"}]","CLA Portal - Terms and Conditions - General | PDF",1791265272]