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The policy defines key terms such as vehicles, insured property, and civil liability, and sets legal framework requirements under Quebec law. It explains notice and prescription periods, the plaintiff’s burden of proof for fault, damages, and direct causation, and distinguishes material loss, moral damage, and bodily injury. It also clarifies procedural steps for submitting and processing claims, including information required and how the city assesses responsibility.",{"@graph":69,"@context":123},[70,84,106],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/city-of-pointe-claire-policy-concerning-claims-management/307841/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/city-of-pointe-claire-policy-concerning-claims-management/307841.png","ImageObject",300,407,{"name":92,"@type":93},"\tCallum ","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-11","2026-09-19",true,{"@type":102,"interactionType":103,"userInteractionCount":105},"InteractionCounter",{"@type":104},"ViewAction",14,{"@type":107,"mainEntity":108},"FAQPage",[109,115,119],{"name":110,"@type":111,"acceptedAnswer":112},"What is the purpose of the claims management policy?","Question",{"text":113,"@type":114},"The policy sets criteria and general orientations for reviewing claims received by the Legal Affairs and City Clerk Department, ensuring citizens and city departments a fair and impartial process.","Answer",{"name":116,"@type":111,"acceptedAnswer":117},"What are the notice and prescription requirements after an incident?",{"text":118,"@type":114},"A written notice must be filed within fifteen days following property damages. No legal action can be started within fifteen days after serving such notice. For property damage, actions are prescribed in six months; for bodily injury, in three years from the incident date.",{"name":120,"@type":111,"acceptedAnswer":121},"What must a claimant provide when submitting a written claim?",{"text":122,"@type":114},"A written claim must include the plaintiff’s name, address, and telephone number; a description of the incident with date, hour, and place; and details of damages with supporting documents when available. Claims may be filed in person, by mail, fax, or e-mail to the Legal Affairs and City Clerk Department.","https://schema.org",{"og:url":83,"og:type":125,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":127,"canonical":83},"index,follow",{"doc_id":129,"site_id":62},307841,1790375247,{"code":4,"msg":5,"data":132},{"doc_id":129,"user_id":133,"nickname":92,"user_avatar":134,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":135,"file_id":136,"file_url":137,"file_type":138,"file_size":139,"view_count":105,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":140,"language":141,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":142,"faqs":143,"seo_title":144,"seo_description":67,"update_tm":145,"read_time":146,"preview_page_count":4},137451211410,"https://ap-avatar.wpscdn.com/avatar/2000bb0a9246f588df?x-image-process=image/resize,m_fixed,w_180,h_180&k=1786362646172706240","CITY OF POINTE-CLAIRE  \nPOLICY CONCERNING CLAIMS MANAGEMENT  \nResponsibility: Legal Affairs and City Clerk Department  \nApproval Date: September 11, 2018  \nResolution No.: 2018-654  \nCONTENTS:  \n1. Object p. 3  \n2. Definitions p. 3  \n3. Legal Framework p. 3  \n4. Civil Liability p. 5  \n5. Property p. 6  \n6. Vehicles p. 7  \n7. Reports p. 10  \n8. Access to Information p. 10  \n9. Duty of Self-Restraint p. 11  \n1. OBJECT  \nThis policy is intended to establish the criteria and general orientations pertaining to the reviewing of claims received by the Legal Affairs and City Clerk Department and to ensure citizens and City departments a fair and impartial process.  \n2. DEFINITIONS  \n2.1 Car: Vehicles owned by or under the responsibility of the City of PointeClaire, in accordance with the level of applicable deductibles, as per the insurance contract approved by City Council.  \n2.2 Insured property: Any property that belongs to the City of Pointe-Claire or which is leased or used by an employee within the framework of their job, or goods for which the City might be held responsible, in accordance with the level of applicable deductibles, as per the insurance contract approved by City Council.  \n2.3 Civil liability: The liability resulting from any and all City activities and operations as well as from the use of premises that are either owned, leased, occupied or used by the City, in accordance with the level of applicable deductibles, as per the insurance contract approved by City Council.  \n3. LEGAL FRAMEWORK  \nQuébec Civil Code (C.C.Q.-1991) and the Act Respecting Québec Cities and Towns (L. R.Q. , Chapter C-19) .  \n3.1 Notice  \nA written notice must be filed with the City within fifteen (15) days following an event resulting in property damages (see section 4.1.3 and paragraphs 585 (1) and 585 (2) of the Act Respecting Cities and Towns) .  \nNo legal action can be instituted within fifteen (15) days following service of such notice (paragraph 585 (3) of the Act Respecting Cities and Towns) . This fifteen (15) day notice is not required in the case of bodily injury (Québec Civil Code) .  \n3.2 Prescription  \n3.2.1  Property Damage  \nEvery action, suit or claim against the municipality or any of its officers or employees for damages occasioned by fault or illegalities shall be prescribed by six (6) months from the day on which the cause of action accrued, any provisions of law to the contrary notwithstanding (section 586, Act Respecting Cities and Towns) .  \n3.2.2  Bodily Injury  \nEvery action, suit or claim against the municipality or any of its officers or employees for bodily injury occasioned by fault or illegalities shall be prescribed by three (3) years from the day of the incident (section 2925, Québec Civil Code) .  \n3.3 Fault, Damages, Causal Connection  \nThe burden of proof lies with the plaintiff who shall demonstrate a fault on the City’s part, establish that they have suffered damages and demonstrate that the fault is the direct cause of the damages. They must demonstrate that there is a direct causal connection between said fault and the damages.  \n3.4 Material Loss  \nThese are damages that are claimed and, eventually, awarded to compensate the loss of material property. The evaluation of the damages will consider the value of the property at the time of the accident.  \n3.5 Moral Damage  \nNon-pecuniary losses (ex: pain, inconveniences, suffering, loss of enjoyment) .  \n3.6 Bodily Injury  \nAny and all damages related to one’s physical integrity.  \n3.7 Exoneration of Responsibility with Respect to Roads  \nThe City is not liable for damages caused by the presence of an object on the roadway or by the state of the roadway to the tires or suspension system of a vehicle (section 604. 1, Act Respecting Cities and Towns) .  \n3.8 Exoneration of Responsibility with Respect to Works  \nThe City is also not liable for damages for which is responsible the builder or contractor to whom building, rebuilding or maintenance work has been e","cbCaiuKY5TH8UO88","https://ap.wps.com/l/cbCaiuKY5TH8UO88","pdf",120099,11,"English","# Object\n# Definitions\n## Car\n## Insured property\n## Civil liability\n# Legal Framework\n## Notice\n## Prescription\n## Fault, Damages, Causal Connection\n## Material Loss\n## Moral Damage\n## Bodily Injury\n## Exoneration of Responsibility with Respect to Roads\n## Exoneration of Responsibility with Respect to Works\n# Civil Liability\n## Procedure to Submit a Claim\n## Claims Processing","[{\"question\":\"What is the purpose of the claims management policy?\",\"answer\":\"The policy sets criteria and general orientations for reviewing claims received by the Legal Affairs and City Clerk Department, ensuring citizens and city departments a fair and impartial process.\"},{\"question\":\"What are the notice and prescription requirements after an incident?\",\"answer\":\"A written notice must be filed within fifteen days following property damages. No legal action can be started within fifteen days after serving such notice. For property damage, actions are prescribed in six months; for bodily injury, in three years from the incident date.\"},{\"question\":\"What must a claimant provide when submitting a written claim?\",\"answer\":\"A written claim must include the plaintiff’s name, address, and telephone number; a description of the incident with date, hour, and place; and details of damages with supporting documents when available. Claims may be filed in person, by mail, fax, or e-mail to the Legal Affairs and City Clerk Department.\"}]","CITY OF POINTE-CLAIRE - POLICY CONCERNING CLAIMS MANAGEMENT | PDF",1789856199,28]