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This role is fundamental to public safety, requiring the successful candidate to process emergency calls and coordinate rapid responses for police and fire services. Responsibilities involve the operation of sophisticated technical and computer systems, demanding high levels of multitasking and exceptional customer service capabilities. While no prior experience is required as comprehensive training is provided, applicants must hold a high school diploma or GED equivalent. Candidates must demonstrate the ability to work flexible schedules, including rotating shifts, weekends, and holidays, and successfully navigate a rigorous selection process, including the CritiCall 911 Pre-Employment test and a comprehensive background investigation. The starting compensation for these positions is approximately $22.00 per hour, commensurate with qualifications. The City of Mentor maintains a steadfast commitment to equal opportunity employment, prohibiting discrimination based on race, religion, sex, veteran status, or disability, and operates in accordance with EOE and ADA guidelines. Interested individuals are encouraged to submit applications online through the official municipal portal or in person at the Human Resource Office within the Mentor Municipal Center.",{"@graph":69,"@context":126},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":57,"@type":76,"position":81},"https://docshare.wps.com/document/general/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/city-of-mentor-9-1-1-emergency-dispatcher-job-opportunity/506120/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/city-of-mentor-9-1-1-emergency-dispatcher-job-opportunity/506120.png","ImageObject",300,407,{"name":92,"@type":93},"Grenda","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-17","2026-10-04",true,{"@type":102,"interactionType":103,"userInteractionCount":81},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118,122],{"name":109,"@type":110,"acceptedAnswer":111},"What are the primary responsibilities of the 9-1-1 Emergency Dispatcher?","Question",{"text":112,"@type":113},"The dispatcher is responsible for processing emergency calls from the public and coordinating responses for police and fire personnel using complex technical equipment.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"Is prior experience required for this position?",{"text":117,"@type":113},"No, prior experience is not necessary. The City of Mentor provides extensive training for qualified candidates.",{"name":119,"@type":110,"acceptedAnswer":120},"What is the starting salary for the dispatcher position?",{"text":121,"@type":113},"Positions start at approximately $22.00 per hour, depending on the candidate's qualifications.",{"name":123,"@type":110,"acceptedAnswer":124},"What pre-employment requirements must candidates meet?",{"text":125,"@type":113},"Applicants must be able to work rotating shifts, including weekends and holidays, and must pass both a CritiCall 911 Pre-Employment test and a background investigation.","https://schema.org",{"og:url":83,"og:type":128,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":130,"canonical":83},"index,follow",{"doc_id":132,"site_id":62},506120,1791806892,{"code":4,"msg":5,"data":135},{"doc_id":132,"user_id":136,"nickname":92,"user_avatar":137,"doc_module":4,"category_id":56,"category_name":57,"doc_title":65,"doc_description":67,"doc_content":138,"file_id":139,"file_url":140,"file_type":141,"file_size":142,"view_count":81,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":8,"language":143,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":144,"faqs":145,"seo_title":146,"seo_description":67,"update_tm":147,"read_time":14},7971474921005,"https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","City of Mentor   \n8500 Civic Center Blvd. • Mentor, OH 44060-2499 • (440) 255-1100  \n\n| JOB OPPORTUNITY |\n| --- |\n|  |\n| DATE POSTED: Ongoing\u003Cbr>CITY OF MENTOR\u003Cbr>9-1-1 EMERGENCY DISPATCHER\u003Cbr>FT/PT POSITIONS AVAILABLE\u003Cbr>The City of Mentor is seeking Part-time and Full-time Emergency Communications Dispatchers who will be responsible for processing 9-1-1 emergency calls from the public and dispatching emergency units. Work entails exercising judgment in coordinating responses to situations which may affect the lives and safety of the public, and police and fire personnel. Work relies heavily on the use of complex computer and technical equipment. Customer service and multi-tasking skills are a must. High school graduation or GED. No prior experience necessary, extensive training will be provided for the right candidate. Must be able to work rotating shifts, weekends and holidays. Must pass CritiCall 911 Pre-Employment test and background investigation.\u003Cbr>All positions start at approximately $22.00 per hour, depending on qualifications.\u003Cbr>Applications will be accepted until this position is filled.\u003Cbr>Please visit [www.cityofmentor.com](www.cityofmentor.com) to apply online. Applications are also available in the Human Resource Office at Mentor Municipal Center, 3rd Floor, 8500 Civic Center Blvd., Mentor, OH 44060. |\n\nThe City of Mentor is an Equal Opportunity Employer and will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin and veteran or disability status. EOE/ADA","cbCaip1e9qcBrIxW","https://ap.wps.com/l/cbCaip1e9qcBrIxW","pdf",142034,"English","# Job Overview\n## Role Responsibilities\n## Requirements and Qualifications\n## Compensation and Application Process","[{\"question\":\"What are the primary responsibilities of the 9-1-1 Emergency Dispatcher?\",\"answer\":\"The dispatcher is responsible for processing emergency calls from the public and coordinating responses for police and fire personnel using complex technical equipment.\"},{\"question\":\"Is prior experience required for this position?\",\"answer\":\"No, prior experience is not necessary. The City of Mentor provides extensive training for qualified candidates.\"},{\"question\":\"What is the starting salary for the dispatcher position?\",\"answer\":\"Positions start at approximately $22.00 per hour, depending on the candidate's qualifications.\"},{\"question\":\"What pre-employment requirements must candidates meet?\",\"answer\":\"Applicants must be able to work rotating shifts, including weekends and holidays, and must pass both a CritiCall 911 Pre-Employment test and a background investigation.\"}]","City of Mentor - 9-1-1 Emergency Dispatcher Job Opportunity | PDF",1791157701]