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It specifies department functions including licensing, vehicle registration, permits, tax collection, road safety, and pollution control. The charter details service priorities such as office computerisation, online citizen access, technology-enabled testing, and infrastructure and capacity building. 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The department functions primarily under Section 213 of the Motor Vehicle Act, 1988.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What are the department’s vision and mission priorities?",{"text":117,"@type":113},"The vision focuses on citizen-friendly services and safe, secure, pollution-free road transport in Telangana. The mission emphasizes accountability and transparency in service delivery and regulatory/enforcement measures for an efficient, safe, and environment-friendly transport system.",{"name":119,"@type":110,"acceptedAnswer":120},"Which types of offices provide different transport-related services and what are the working hours?",{"text":121,"@type":113},"The charter describes district offices, sub-divisional offices, unit offices, motor vehicle inspector’s offices, and check posts. 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About the Department:  \nThe Telangana State Transport Department was established for enforcement of the provisions of Telangana State Motor Vehicles Taxation Act, 1963, Motor Vehicle Act, 1988, and the rules framed there under. The department primarily functions under the provisions of Section 213 of the Motor Vehicle Act, 1988.  \nThe Transport Department is headed by the Transport Commissioner. He is assisted by three Joint Transport Commissioners, three Assistant Secretaries, one Assistant Secretary as State Representative before State Transport Appellate Tribunal (STAT), one Secretary of STAT in the cadre of Assistant Secretary of Transport Commissioner’s Office and one Accounts Officer in the Head Office. In the field, he is assisted by one Joint Transport Commissioner in charge of Hyderabad, 8 Deputy Transport Commissioners, 19 Regional Transport Officers, one Assistant Accounts Officer, Motor Vehicles Inspectors, Assistant Motor Vehicle Inspectors and Administrative Officers besides other ministerial staff.  \n2. Vision:  \nProviding citizen friendly services and ensuring safe, secure and pollution-free road transport in the State of Telangana State.  \n3. Mission:  \n• The Department endeavours to be accountable, transparent, prompt and citizen friendly in the delivery of services.  \n• The Department endeavours to undertake regulatory and enforcement measures for an efficient, safe and environment-friendly transport system for the movement of passengers and goods by roads.  \n4. Functions:  \ni. Providing citizen-centric services like issue of driving licences, registration of motor vehicles, grant of permits, etc.  \nii. Contribution of revenue to Government exchequer through collection of taxes.  \niii. Taking measures for safety on roads.  \niv. Taking measures to control vehicular pollution.  \nv. Assisting other organisations in the development of transport facilities.  \n5. Priorities:  \ni. Improving efficiency and accountability in services through upgradation of all offices of the department through full-fledged computerisation with centralised connectivity.  \nii. Providing online accessibility to citizens to avail services from anywhere, anytime.  \niii. Enhancing road safety by leveraging technology to strengthen the testing procedures for issue of driving licenses and fitness certificates.  \niv. Improving infrastructure and strengthening human resource capacity of the department.  \n6. Services and Service Standards:  \n6.1.Service Delivery Offices:  \nThe Department has the following types of offices rendering different services shown against each type of office.  \n\n| S. No. | Office | Services offered |\n| --- | --- | --- |\n| 1.1 | District Office-headed by Joint Transport Commissioner (JTC)/Deputy Transport Commissioner (DTC)/ Regional Transport Officer (RTO) and functioning as Secretary, Road Transport Authority (RTA) | All Transactions related to Driving Licence, Registration of Vehicles, Issue of Fitness Certificates, Issue of Permits, and Collection of vehicle taxes. |\n| 1.2 | Sub-Divisional Office-headed by RTO | All Transactions related to Driving Licence, Registration of Vehicles, and Issue of Fitness Certificates, Issue of Permits, and Collection of vehicle taxes. |\n| 1.3 | Unit office-headed by Motor Vehicle Inspector | Issue of Learner's Licence, Issue of Fresh Driving Licence for NonTransport category, Registration of Non-Transport Vehicles, Issue of Fitness Certificates. |\n| 1.4 | Motor Vehicle Inspector’s Office | Issue of Learner's Licences, Issue of Fitness Certificates. |\n| 1.5 | Check Posts | Issue of Temporary Permits and Collection of Taxes at State Borders. |\n\nTimings:  \nOffices of the Department stand open from 10:30 am to 5:00 pm. However, Citizens can file applications for all transactio","cbCaicXNJYJONUZw","https://ap.wps.com/l/cbCaicXNJYJONUZw","pdf",419611,32,"English","# About the Department\n# Vision\n# Mission\n# Functions\n# Priorities\n# Services and Service Standards\n## Service Delivery Offices and Timings\n## Key Services and Service Standards\n### Issue of Driving License","[{\"question\":\"What is the purpose and legal basis of the Telangana State Transport Department’s Citizen’s Charter?\",\"answer\":\"It is established to enforce provisions of the Telangana State Motor Vehicles Taxation Act, 1963, the Motor Vehicle Act, 1988, and related rules. The department functions primarily under Section 213 of the Motor Vehicle Act, 1988.\"},{\"question\":\"What are the department’s vision and mission priorities?\",\"answer\":\"The vision focuses on citizen-friendly services and safe, secure, pollution-free road transport in Telangana. The mission emphasizes accountability and transparency in service delivery and regulatory/enforcement measures for an efficient, safe, and environment-friendly transport system.\"},{\"question\":\"Which types of offices provide different transport-related services and what are the working hours?\",\"answer\":\"The charter describes district offices, sub-divisional offices, unit offices, motor vehicle inspector’s offices, and check posts. Offices are open from 10:30 am to 5:00 pm, with application filing windows defined for most transactions and separate timing for number reservation.\"}]","Citizen’s Charter - Transport Department - Service Delivery and Standards | PDF",81]