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Covers issues such as spinning login screens, black/colored displays, missing apps, unresponsive controls, secure browser sound/volume problems, unsupported Chrome OS, incorrect state selection, and Google login or HTTP 400 errors. Provides step-by-step corrective actions including power cycling, secure browser restart, date/time checks, credential entry guidance, OS updates, and helpdesk ticket details.",{"@graph":69,"@context":123},[70,84,106],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/chromebook-testing-faq-secureapp-sign-in-troubleshooting/499073/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/chromebook-testing-faq-secureapp-sign-in-troubleshooting/499073.png","ImageObject",300,407,{"name":92,"@type":93},"dbqoiu","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-08","2026-10-03",true,{"@type":102,"interactionType":103,"userInteractionCount":105},"InteractionCounter",{"@type":104},"ViewAction",17,{"@type":107,"mainEntity":108},"FAQPage",[109,115,119],{"name":110,"@type":111,"acceptedAnswer":112},"What should be done when the Chromebook login screen just spins during testing?","Question",{"text":113,"@type":114},"Check the Chromebook date and time, ensure it is up to date, then restart the device.","Answer",{"name":116,"@type":111,"acceptedAnswer":117},"Why doesn’t the AirTest Secure App appear under Apps, and what’s the fix?",{"text":118,"@type":114},"The operating system is out of date. Include the Cart and Device number in the helpdesk ticket so support can respond.",{"name":120,"@type":111,"acceptedAnswer":121},"What can resolve a white screen or a sign-in screen that won’t load?",{"text":122,"@type":114},"Try Ctrl-Alt-S to return to the sign-in screen, and if needed hold the power button down to turn off, then power back on.","https://schema.org",{"og:url":83,"og:type":125,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":127,"canonical":83},"index,follow",{"doc_id":129,"site_id":62},499073,1791142310,{"code":4,"msg":5,"data":132},{"doc_id":129,"user_id":133,"nickname":92,"user_avatar":134,"doc_module":4,"category_id":19,"category_name":20,"doc_title":65,"doc_description":67,"doc_content":135,"file_id":136,"file_url":137,"file_type":138,"file_size":139,"view_count":105,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":34,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145,"preview_page_count":4},3985747862462,"https://ap-avatar.wpscdn.com/davatar_3d24733baf745e90a7e4bdd5f77d97b2","Problem-Chromebook Login Screen just Spins  \nProblem-Adjusting Sound in the SecureApp  \nProblem-AirTest Secure App Does Not Appear in Apps  \nProblem-White screen of death  \nProblem-Test sign-in screen won’t load  \nProblem-Testing software asks for Google Login Credentials  \nProblem-Apache Server Error  \nProblem-American Institute for Research Screen  \nProblem-Tricycle Guest Login Screen  \nProblem-Screen is Black, Pink, Grey, or Blue  \nProblem-Google Error Message “Confirm Form Resubmission”  \nProblem-Student Chooses the Wrong State on the Initial Login  \nProblem-Chrome OS/Browser Unsupported  \nProblem-Chromebook Login Screen just Spins Description-Computer never has the option for student to log-in to Chromebook. It just spins. Solution-Check the date and time on the Chromebook (weird, but it happens) --make sure it’s  \nup to date and restart  \nProblem-Adjusting Sound in the SecureApp Description-Keyboard controls don’t work in SecureApp  \nSolution-close secure browser, adjust volume settings, and reopen Follow step 2 in CAASPP Testing on Chromebooks  \nProblem-AirTest Secure App Does Not Appear in Apps  \nDescription-when student clicks on “Apps”, AirSecure Test does not appear  \nSolution-The operating system is out of date. Include Cart and Device \\# in Helpdesk Ticket and we will respond as soon as possible  \nProblem-White screen of death  \nDescription-No text or images appear on screen, keyboard and touchpad may be unresponsive  \nSolution-Hold power button down to turn off. Hold down again to turn on  \nProblem-Test sign-in screen won’t load  \nDescription-Bandwidth occasionally limits connection to testing software--white screens, not fully loaded screens, non-functioning buttons, etc.  \nSolution-Ctrl-Alt-S may take you back to sign in screen or else hold power button to turn off. Hold again to turn on.  \nProblem-Testing software asks for Google Login Credentials  \nDescription- Instead of testing screen, computer asks for Google login credentials Solution-enter district email and password  \n*in the secure browser, student accounts are NOT automatically appended“@[wusdstudents.org](wusdstudents.org)”*  \nOr, hold power button down to turn off. Hold down again to turn on  \nProblem-Apache Server Error  \nDescription-After google login, screen shows [HTTP Status 400](HTTP Status 400)  \nSolution-hold power button down to turn off. Hold down again to turn on. Login to chromebook to test internet connection, the log out and retry AIRSecureTest  \nProblem-American Institute for Research Screen  \nDescription-Testing software asks for state Solution-select “California” and click “OK”  \nProblem-Tricycle Guest Login Screen  \nDescription-Student has accessed “guest access” in the practice and training site Solution-click “close secure browser” and open back up  \nProblem-Screen is Black, Pink, Grey, or Blue  \nDescription-The screen appears a different color but with all the correct information Solution-The student has chosen a different color-- it will revert to normal once the student completes the sign-in process  \nProblem-Google Error Message “Confirm Form Resubmission”  \nDescription-Google’s Error unhappy face pops up with a message  \nSolution-Hold power button down to turn off. Hold button again to turn on.  \nProblem-Student Chooses the Wrong State on the Initial Login  \nDescription-Student doesn’t choose California and displays a different state’s AIRSecureTest App Login Screen  \nSolution-Click the waffle in the upper left corner and choose California  \nProblem-Chrome OS/Browser Unsupported  \nDescription-error message saying that Chrome OS is unsupported  \nSolution-The operating system is out of date. Include Cart and Device \\# in Helpdesk Ticket and we will respond as soon as possible","cbCaivYoHm3F63E0","https://ap.wps.com/l/cbCaivYoHm3F63E0","pdf",445248,"English","# Troubleshooting Problems\n## SecureApp, AirSecureTest, and Apps\n## Login, Sign-in, and Screen Failures","[{\"question\":\"What should be done when the Chromebook login screen just spins during testing?\",\"answer\":\"Check the Chromebook date and time, ensure it is up to date, then restart the device.\"},{\"question\":\"Why doesn’t the AirTest Secure App appear under Apps, and what’s the fix?\",\"answer\":\"The operating system is out of date. Include the Cart and Device number in the helpdesk ticket so support can respond.\"},{\"question\":\"What can resolve a white screen or a sign-in screen that won’t load?\",\"answer\":\"Try Ctrl-Alt-S to return to the sign-in screen, and if needed hold the power button down to turn off, then power back on.\"}]","Chromebook Testing FAQ - SecureApp & Sign-in Troubleshooting | PDF",1790992545,18]