[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-657254-105":59,"doc-detail-657254-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","chapter-33-go-to-the-work-why-how-what","CHAPTER 33 - Go To The Work - Why How What","","Chapter 33 explains how “Going to the Work” (Gemba) strengthens quality control by enabling direct observation of how work is actually performed. It covers why participants visit the work site to eliminate waste, standardize processes, and clarify scope, as well as how they use tools such as Ohno Circle, video studies, first-run studies, spaghetti diagrams, RFID tracking, mockups, and prototyping. It also describes what is observed, from administrative tasks to construction activities, and how insights support practices like Value Stream Mapping, A3s, PDCA, and swarming.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/chapter-33-go-to-the-work-why-how-what/657254/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/chapter-33-go-to-the-work-why-how-what/657254.png","ImageObject",300,407,{"name":92,"@type":93},"SundayMiles","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-30","2026-10-26",true,{"@type":102,"interactionType":103,"userInteractionCount":19},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is “Going to the Work” and why is it important?","Question",{"text":112,"@type":113},"“Going to the Work” means observing the real, moving parts of a project. It improves overall quality control and helps eliminate waste in the workflow by enabling first-hand understanding rather than relying on assumptions.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How do practitioners carry out “Go to the Work”?",{"text":117,"@type":113},"They use methods and tools such as the Ohno Circle, video studies, first-run studies, skilled craft lunches, spaghetti diagrams, RFID tracking, mockups, and prototyping. These approaches help identify issues, establish baselines, and support continuous improvement training.",{"name":119,"@type":110,"acceptedAnswer":120},"What kinds of activities are included in “Going to the Work”?",{"text":121,"@type":113},"It covers observing administrative tasks and specific construction processes. The chapter links these observations to “going slow to go fast,” continual reflection, and further improvement tools such as Value Stream Mapping, A3s, PDCA, and swarming.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},657254,1792976352,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":19,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":19,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":129,"read_time":52},1099529839202,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","CHAPTER 33  \nGO TO THE WORK  \nIntroduction  \nToo often we think we understand all aspects of a project, but without physical observation, we can actually miss a lot.“Going to the Work” is not simply about quality control or ensuring that a project is on track—it helps us understand the intricacies of how the work gets done in order to identify waste and improve performance.  \nGoing to the Work (called Going to the Gemba in original Toyota Production System language) is crucial to improving overall quality control and eliminating waste in the workflow process.  \n1.0 Why  \nGoing to the Work (called Going to the Gemba in original Toyota Production System language) is crucial to improving overall quality control and eliminating waste in the workflow process. It helps participants identify ways to standardize processes and manage expectations from a first-hand perspective, rather than second or third  \nCHAPTER 33: Go To The  Work    \n191  \nhand.  \nOther benefits include:  \n• Gathering valuable insights to inform kitting, batching and sequencing;  \n• Improving the planning process;  \n• Supporting mentoring, training and cross-training efforts;  \n• Improving safety;  \n• Clarifying the scope of the project, components or task;  \n• Empowering participants to understand the process (including cross trades) and suggest ways to improve it;  \n• Offering a venue to show respect for designers, technicians and craftsmen by asking for their input and offering ways to improve their environment or remove constraints; and,  \n• Realizing instant improvements to the process.  \n2.0 How  \nExperienced practitioners employ a variety of methods and tools to assist them in the Go to the Work process. One of the most well-known is the Ohno Circle, which involves observing a project for an established period of time to gain a full understanding of the entire process.  \nAdditional methods and tools include:  \n• Video Studies: Used for processes that are too long or impractical to observe in real time. Instead, the process is taped and watched as a video. The videos can be used later as training aids for continuous improvement.  \n• First-Run Study: Often the first step employed by project leaders to gain a sense of work movements. The goal is to help standardize processes and mark a baseline for continuous improvement.  \n• Skilled Craft Lunches: Provides an intimate setting to search for issues and ideas from trades and other partners.  \n• Spaghetti Diagrams: Involves drawing a pencil sketch of the movement associated with a process. If overly complicated, then the process is likely  \n192 Transforming Design and Construction: A Framework for Change  \ninefficient and can be improved.  \n• RFID (Radio Frequency Identification): A form of location-based tracking used to track the movements of materials, equipment or personnel.  \n• Mockups: Can help establish an end-product standard and prove its functionality for end-user stakeholders. Any investment in mockups should be in proportion to the benefits. In some cases, a virtual mockup may be sufficient. However, it is worth noting that virtual mockups will not always yield the practical  \nThe awareness gained from Going to the Work serves to educate the team on how work is performed at every stage of the process, and leads to productive change. Shown: Notes from observations on processes in an Emergency Department.  \nCHAPTER 33: Go To The  Work    \n193  \ninsights provided by a physical mock up.  \n• Prototyping: The rapid development of a prototype used to prove or disprove ideas.  \nWhile observing the work, everyone should understand the goal of the activity, which is to make improvements in a collaborative and constructive manner. The purpose is not to be punitive (Respect for People), but should be based upon a genuine desire to work together for better outcomes.  \n3.0 What  \nGoing to the Work refers to the act of observing a project’s moving parts, from administrative tasks to specific construction processes. I","cbCaihX8nBFwTt3V","https://ap.wps.com/l/cbCaihX8nBFwTt3V","pdf",385404,"English","# Introduction\n# 1.0 Why\n# 2.0 How\n# 3.0 What\n# References\n# Quick Reference","[{\"question\":\"What is “Going to the Work” and why is it important?\",\"answer\":\"“Going to the Work” means observing the real, moving parts of a project. It improves overall quality control and helps eliminate waste in the workflow by enabling first-hand understanding rather than relying on assumptions.\"},{\"question\":\"How do practitioners carry out “Go to the Work”?\",\"answer\":\"They use methods and tools such as the Ohno Circle, video studies, first-run studies, skilled craft lunches, spaghetti diagrams, RFID tracking, mockups, and prototyping. These approaches help identify issues, establish baselines, and support continuous improvement training.\"},{\"question\":\"What kinds of activities are included in “Going to the Work”?\",\"answer\":\"It covers observing administrative tasks and specific construction processes. The chapter links these observations to “going slow to go fast,” continual reflection, and further improvement tools such as Value Stream Mapping, A3s, PDCA, and swarming.\"}]","CHAPTER 33 - Go To The Work - Why How What | PDF"]