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Microsoft Windows operating systems include many diagnostic tools as standard programs, and there are many diagnostic tools available from third-party vendors that can assist in the troubleshooting process. Thirdparty vendor programs range from freeware and shareware to systems costing several thousands of dollars, with the more expensive programs including a diagnostic board that plugs into the PC’s expansion slots.  \nMost problems can be diagnosed without expensive diagnostic tools, but the value of these tools is their ability to save time and money when trying to identify problems that maybe caused by two or more components. For example, it can be difficult to determine ifa problem is caused by a troublesome CPU or a bad motherboard. When this situation arises, a simple solution is to substitute a known or good CPU for the suspect CPU. However, this substitution alone can be very expensive.  \nA+ Note  \nTheA+ Certification places a great deal of weight on knowing the basics of troubleshooting. You need to become familiar with the limitations and purpose of various diagnostic tools, and the best wayto become familiar with troubleshooting tools is by using them.  \nCopyright Goodheart-Willcox Co. , Inc. 611  \n17.1 Common-Sense Practices  \nWhen troubleshooting and repairing PCs, remember that “time is money.” This means you should always strive to take the quickest, most efficient path first. Adhering to the following common-sense practices can help tremendously:  \n• Determine the major area at fault  \n• Determine what action occurred just prior to failure or problem  \n• Proceed carefully  \n• Write down settings before you change them  \n• Think the problem through  \nDetermining the Major Fault Area  \nThe first step is to try to determine what major area is the most likely source of the fault. There are four major fault areas to be considered:  \n• Hardware failure  \n• Software failure  \n• User-generated problems  \n• Internet and network connection failure  \nUser-generated problems tend to be the most c","cbCaidcsYLtrvwKR","https://ap.wps.com/l/cbCaidcsYLtrvwKR","pdf",3839065,48,"English","# Learning Outcomes\n# A+ Certification Exam Objectives\n## Exam 220-1101\n## Exam 220-1102\n# Key Terms\n# Overview\n# 17.1 Common-Sense Practices\n## Determining the Major Fault Area","[{\"question\":\"What common-sense practices should be followed when troubleshooting a PC?\",\"answer\":\"Use the quickest efficient path first, determine the major fault area, identify what happened just prior to the failure, proceed carefully, write down settings before changes, and think the problem through.\"},{\"question\":\"What are the four major fault areas to consider during PC troubleshooting?\",\"answer\":\"Hardware failure, software failure, user-generated problems, and internet and network connection failure.\"},{\"question\":\"Why are user-generated problems considered especially common and risky?\",\"answer\":\"They often occur when users tinker or try to fix issues alone, and users with little technical knowledge can create additional problems before contacting a technician; least-privilege permissions can help manage this risk.\"}]","Chapter 17 - PC Troubleshooting - Common-Sense Practices | PDF",1789884259,121]