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The challenge addresses fast-evolving tech practices and busy IT professionals who struggle to fit scheduled webinars into their routines. CertMaster CE uses omnichannel access, personalized microlearning, and gamified incentives. A streamlined workflow—buy, complete, then auto-renew—improves engagement, efficiency, and member value.",{"@graph":69,"@context":123},[70,84,106],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/certification-renewed-rebooted-comptia-case-study-3-step-recertification/310439/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/certification-renewed-rebooted-comptia-case-study-3-step-recertification/310439.png","ImageObject",300,407,{"name":92,"@type":93},"Mary Man","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-04","2026-09-20",true,{"@type":102,"interactionType":103,"userInteractionCount":105},"InteractionCounter",{"@type":104},"ViewAction",12,{"@type":107,"mainEntity":108},"FAQPage",[109,115,119],{"name":110,"@type":111,"acceptedAnswer":112},"What problem did CompTIA need to solve with certification renewal?","Question",{"text":113,"@type":114},"CompTIA needed a more efficient continuing education process because traditional programs were too complex and hard for IT professionals to fit into busy schedules.","Answer",{"name":116,"@type":111,"acceptedAnswer":117},"What key features does CertMaster CE provide to learners?",{"text":118,"@type":114},"CertMaster CE offers omnichannel access, personalized learning plans with real-time feedback, and gamified elements like daily knowledge goals and flashcards.",{"name":120,"@type":111,"acceptedAnswer":121},"How does the new recertification process work compared with the traditional approach?",{"text":122,"@type":114},"The traditional process required many manual steps, while the new program uses a simplified three-step flow: buy CertMaster CE, complete the program, and get certification renewed automatically.","https://schema.org",{"og:url":83,"og:type":125,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":127,"canonical":83},"index,follow",{"doc_id":129,"site_id":62},310439,1790151223,{"code":4,"msg":5,"data":132},{"doc_id":129,"user_id":133,"nickname":92,"user_avatar":134,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":135,"file_id":136,"file_url":137,"file_type":138,"file_size":139,"view_count":105,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":19,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":52,"preview_page_count":4},7421720224475,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","CERTIFICATION RENEWAL, REBOOTED  \nCompTIA addresses the tech workforce’s learning needs and increases revenue with a revamped, on-demand continuing education program  \nWHO THEY ARE: The Computing Technology Industry Association (CompTIA) is a leading voice and advocate for the $4.8 trillion global information technology ecosystem; and the more than 35 million industry and tech professionals who design, implement, manage, and safeguard the technology that powers the world’s economy.  \nINDUSTRY: Nonprofit  \n[WEBSITE:](WEBSITE: www.comptia.org)[ www.comptia.org](WEBSITE: www.comptia.org)  \nTHE CHALLENGE  \nAdapting to changing learner needs  \nIn the constantly evolving technology industry, today’s blockchain can quickly become tomorrow’s fax machine. Tasked with mission-critical functions like managing cybersecurity and business communication, IT workers must stay on top of changing best practices – and that’s where the Computing Technology Industry Association (CompTIA) comes in.  \nCompTIA has helped more than 2.4 million IT professionals advance their careersand companies through its industry-recognized certifications. Since many of these certifications expire every three years, CompTIA also provides continuing education (CE) to help workers maintain their credentials and keep their skills fresh.  \nTraditional CE programs involve a number of steps, such as attending a scheduled webinar or course and manually logging credits, making it challenging for  \nIT professionals to fit learning into their busy schedules. Recognizing that IT professionals are increasingly expecting a learning experience as easy to use asa consumer app, CompTIA saw an opportunity to make the process easier and more efficient so they could engage more people to renew their certifications and continue to grow in their careers. They were also missing opportunities to drive additional revenue as IT professionals were obtaining these continuing education units outside of the CompTIA ecosystem. CompTIA knew that addressing these challenges would result in a win-win situation for both their organization and its members, and it partnered with BenchPrep to make that transformation a reality.  \n  CASE STUDY  \nTHE SOLUTION  \nModern methods for modern professionals  \nAs the industry’s first learner success platform, BenchPrep combines a personalized, microlearning methodology with on-the-go access to improve learner engagement and outcomes. Tom Reilly, VP of Learning at CompTIA, notes that CompTIA liked how BenchPrep’s platform was flexible enough to support a simplified recertification program while still capturing the content’s nuances. BenchPrep’s product team also worked closely with CompTIA to map out a streamlined user experience, including an integration to automatically renew the learner’s certification upon course mastery.  \n“  \nIn the age of Google and real-time technology, we challenged ourselves to find a new way for certification holders to quickly and efficiently renew their certifications,” says Tom Reilly, VP of Learning at CompTIA.“Through our due diligence, we found that a lot of the legacy learning management systems on the market were not able to provide us the flexibility from a product, business, or licensing standpoint, and that we needed to create a fully scalable and dynamic process. BenchPrep helped change the game for us by bringing a completely new approach to learning program delivery.”  \nTom Reilly  \nVP of Learning, CompTIA  \nIn April 2017, CompTIA unveiled CertMaster CE, an on-demand, digital certification renewal program that enables members to learn at their own pace. Delivered on BenchPrep’s platform, the program features:  \nOmnichannel access. Instead of carving out time for webinars or in-person courses, learners can log into CertMaster CE on any device to study. Bite-sized lessons help learners make progress anytime they have a few minutes to learn.  \nPersonalized learning. Learners can choose a standard learning plan or build their","cbCaioOGnZrdlCH5","https://ap.wps.com/l/cbCaioOGnZrdlCH5","pdf",845766,"English","# The Challenge\n## Adapting to changing learner needs\n# The Solution\n## Omnichannel access, personalized learning, fun and games\n# A 1-2-3 Approach\n## Before: traditional manual recertification\n## After: simplified three-step renewal","[{\"question\":\"What problem did CompTIA need to solve with certification renewal?\",\"answer\":\"CompTIA needed a more efficient continuing education process because traditional programs were too complex and hard for IT professionals to fit into busy schedules.\"},{\"question\":\"What key features does CertMaster CE provide to learners?\",\"answer\":\"CertMaster CE offers omnichannel access, personalized learning plans with real-time feedback, and gamified elements like daily knowledge goals and flashcards.\"},{\"question\":\"How does the new recertification process work compared with the traditional approach?\",\"answer\":\"The traditional process required many manual steps, while the new program uses a simplified three-step flow: buy CertMaster CE, complete the program, and get certification renewed automatically.\"}]","CERTIFICATION RENEWAL, REBOOTED - CompTIA Case Study - 3-Step Recertification | PDF",1789882172]