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The manual sets out particulars in terms of Section 14, describing the CCMA’s functions, structure, dispute resolution role, vision and mission, contact details framework, access to records, prescribed fees and forms, public participation arrangements, remedies, and provisions for updating and availability of the manual.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/ccma-commission-for-conciliation-mediation-and-arbitration-section-14-manual/502222/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/ccma-commission-for-conciliation-mediation-and-arbitration-section-14-manual/502222.png","ImageObject",300,407,{"name":92,"@type":93},"Cipher","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-20","2026-10-03",true,{"@type":102,"interactionType":103,"userInteractionCount":34},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the CCMA and under which law is it established?","Question",{"text":112,"@type":113},"The CCMA is a dispute resolution body established under the Labour Relations Act 66 of 1995 as a juristic person. It is independent of the State and various stakeholders including political parties, trade unions, and employers’ organisations.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What are the CCMA’s main functions described in the manual?",{"text":117,"@type":113},"The manual states that the CCMA conciliates disputes, arbitrates unresolved disputes after conciliation, facilitates workplace forums and statutory councils, compiles and publishes information and statistics, prevents disputes, and conducts facilitation in certain operational requirement disputes.",{"name":119,"@type":110,"acceptedAnswer":120},"How does the manual address access and administration of information?",{"text":121,"@type":113},"It includes sections on contact details, access to records held by the CCMA (including automatic disclosures and request procedures), prescribed fees for public bodies, and prescribed forms for requesting access to records of a public body.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},502222,1791094372,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":34,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":46,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":31},687208528416,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","Government Gazette  \nREPUBLIC OF SOUTH AFRICA  \nVol.555 Pretoria 23 September 2011No.34627  \nM A N U A L S  \nIN ACCORDANCE WITH  \nTHE PROMOTION OF ACCESS TO  \nINFORMATION ACT(NO.2 OF 2000)  \n| IMPORTANT NOTICE  \u003Cbr>The Government Printing Works will not be held responsible for faxed documents not received due  \u003Cbr>to errors on the fax machine or faxes received which are unclear or incomplete.Please be advised  \u003Cbr>that an“OK”slip,received from a fax machine,will not be accepted as proof that documents were  \u003Cbr>received by the GPW for printing.If documents are faxed to the GPW it willbe the sender's respon-  \u003Cbr>sibility to phone and confirm that the documents were received in good order.  \u003Cbr>Furthermore the Government Printing Works will also not be held responsible for cancellations and  \u003Cbr>amendments which have not been done on original documents received from clients.   |\n| --- |\n\nINDEX  \n\n| Company Name   | Gazette No.   | Date   | Page No.   |\n| --- | --- | --- | --- |\n| Section 14 Manual for the Commission for Conciliation,  \u003Cbr>Mediation and Arbitration   | 34627   | 23-09-2011   | 3   |\n\nCCMA  \nCOMMISSION FOR CONCILATION,MEDATION&ARBITRATION  \nPROMOTION OF ACCESS TOINFORMATION ACT 2 OF 2000MANUAL  \nSECTION 14 MANUAL FOR THE COMMISSION FOR CONCILIATION,MEDIATION AND ARBITRATION  \nCONTENTS  \nA.PARTICULARS IN TERMS OF SECTION 14  \n1.The functions and the structure of the Commission for Conciliation Mediation and Arbitration(CCMA)[Section 14(1)(a)]  \nWhat is the CCMA  \n(a)  \n(b)  \nFunctions of the CCMA  \nA schematic diagram of he structure of the CCMA  \n(c)  \nStructure of the CCMA  \n(d)  \n2.Contact details [Section 14(1)(b)】Information oficer/deputy information officer and contact details  \n3.Access to the records held by the CCMA [Section 14(1)(d)](a)Automatic disclosures [Section 14(1)(e)](b)Records that may be requested [Section 14(1)(d)](c)The request procedures  \n4.Services available [Section 14(1)(](a)Nature of the services(b)How to gain access to these services  \n5.   Arangement allowing for public participation [Section 14(1)(g)]  \n6.   The remedies available ifthe provisions of this Act are not complied with [Section 14(1)(h)]  \n7.   Other information as prescribed in terms of the Act [Section 14(1)(1)]  \n8.   Updating of the manual [Section 14(2)  \n9.   Availability of the manual[Section 14(3)】  \n10.  Request to the Mnister of Justice and Constitutional Development for the compilation of one manual [Section 14(4)(a)and Section 14(4)(b)]  \n11.  Exemption by the Minister of Justice and Constitutional Development from any provision of the section for adetemined peniod [Section 14(5)]  \nB.   PRESCRIBED FEES FOR THE PUBLIC BODIES  \nC.   PRESCRIBED FORMS FOR ACCESS TOA RECORD OF PUBLIC BODY  \n# A.   PARTICULARS IN TERMS OF SECTION 14\n\n## 1.  The functlons and the structure of the CCMA[Section 14(1)(a)]\n\n(a)  What is the CCMA  \nThe CCMA is a dispute resolution body established in terms of the Labour Relations Act 66 of 1995 as ajunstic person.The Commission is independent of the State,any political party,trade union,employer,employers'organisation,federation of trade unions or federation of employers'organisations.It hasjurisdiction in allnine provinces of the Republic of South Africa.It has established provincial and satelliteoffice in allthe provinces of South Afica.  \nThe Goveming Body is the supreme policy-making body of the CCMA.The tripartite structure is made up of.  \nThree State representatives,  \n·   Three representatives of organised labour,  \n·   Three representatives from organised business,  \n·   A chairperson (all of whom are nominated by NEDLAC and appointed by the minister to hold officefor three years),and  \n·   The Director of the CCMA(who is nominated by the Goveming Body and serves in an ex-0fficiocapacity).  \nVlslon  \nTo promote social justice and economic growth,with the social partners,by transforming relations in thelabour market.This will be achieved by delivering high quality,low cost disput","cbCais8OLjBKnzlh","https://ap.wps.com/l/cbCais8OLjBKnzlh","pdf",828880,"English","# A. Particulars in terms of section 14\n## 1. The functions and the structure of the CCMA [Section 14(1)(a)]\n## 2. Contact details [Section 14(1)(b)]\n## 3. Access to the records held by the CCMA [Section 14(1)(d)]\n## 4. Services available [Section 14(1)(a)]\n## 5. Arrangement allowing for public participation [Section 14(1)(g)]\n## 6. Remedies if the Act is not complied with [Section 14(1)(h)]\n## 7. Other information as prescribed [Section 14(1)(1)]\n## 8. Updating of the manual [Section 14(2)]\n## 9. Availability of the manual [Section 14(3)]\n## 10. Request to the Minister for compilation of one manual [Section 14(4)(a) and Section 14(4)(b)]\n## 11. Exemption by the Minister [Section 14(5)]","[{\"question\":\"What is the CCMA and under which law is it established?\",\"answer\":\"The CCMA is a dispute resolution body established under the Labour Relations Act 66 of 1995 as a juristic person. It is independent of the State and various stakeholders including political parties, trade unions, and employers’ organisations.\"},{\"question\":\"What are the CCMA’s main functions described in the manual?\",\"answer\":\"The manual states that the CCMA conciliates disputes, arbitrates unresolved disputes after conciliation, facilitates workplace forums and statutory councils, compiles and publishes information and statistics, prevents disputes, and conducts facilitation in certain operational requirement disputes.\"},{\"question\":\"How does the manual address access and administration of information?\",\"answer\":\"It includes sections on contact details, access to records held by the CCMA (including automatic disclosures and request procedures), prescribed fees for public bodies, and prescribed forms for requesting access to records of a public body.\"}]","CCMA Commission for Conciliation, Mediation and Arbitration - Section 14 Manual | PDF",1791030481]