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It details abbreviations, responsibilities, the governing body and executive management, and outlines legislative and other mandates. The report also covers performance information, including auditor reporting, service delivery environment, organizational context, policy developments, programme performance, revenue collection, capital investment, and a five-year financial health review, followed by governance and human resource management sections.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/ccma-annual-report-202223/502558/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/ccma-annual-report-202223/502558.png","ImageObject",300,407,{"name":92,"@type":93},"MrHarris58","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-20","2026-10-03",true,{"@type":102,"interactionType":103,"userInteractionCount":39},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What organization issued the Annual Report 2022/23?","Question",{"text":112,"@type":113},"The report is issued by the Commission for Conciliation, Mediation and Arbitration (CCMA).","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"Which areas are covered under performance information?",{"text":117,"@type":113},"Performance coverage includes auditor’s report on predetermined objectives, an overview of CCMA’s performance, service delivery and organizational environment, programme performance, revenue collection, capital investment, and a five-year review of financial health.",{"name":119,"@type":110,"acceptedAnswer":120},"What governance topics are included in the report?",{"text":121,"@type":113},"The governance portion includes an introduction, portfolio committee and executive authority, the accounting authority/board, committee structures (such as audit and risk, dispute resolution, and human resources), risk management and internal control, compliance, internal audit, fraud and corruption, and related registers and policies.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},502558,1791284367,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":39,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145},687212988360,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","ANNUAL REPORT  \n2022/23  \nCommission for Conciliation, Mediation and Arbitration  \nAnnual Report 2022/23  \nTABLE OF CONTENTS  \nGENERAL INFORMATION ........................................................................................ 10  \nPART A: 1. PUBLIC ENTITY’S GENERAL INFORMATION................................................11  \n2. LIST OF ABBREVIATIONS/ACRONYMS ........................................................ 12  \n3. FOREWORD BY THE CHAIRPERSON .......................................................... 14  \n4 THE CCMA’S GOVERNING BODY ................................................................ 16  \n5. DIRECTOR’S OVERVIEW............................................................................... 17  \n6. THE CCMA’S EXECUTIVE MANAGEMENT COMMITTEE ............................ 20  \n 7. THE CCMA’S PROVINCIAL SENIOR COMMISSIONERS.............................. 21  \n 8. STATEMENT OF RESPONSIBILITY ............................................................... 22  \n9. STRATEGIC OVERVIEW ................................................................................ 23  \n10. LEGISLATIVE AND OTHER MANDATES ....................................................... 24  \n11. ORGANISATIONAL MACRO-STRUCTURE ................................................... 25  \n PART B: PERFORMANCE INFORMATION ............................................................................. 26  \n1. AUDITOR’S REPORT: PREDETERMINED OBJECTIVES ............................. 27  \n2. OVERVIEW OF CCMA’S PERFORMANCE .................................................... 27  \n2.1. SERVICE DELIVERY ENVIRONMENT........................................................... 27  \n2.2. ORGANISATIONAL ENVIRONMENT.............................................................. 33  \n2.3. KEY POLICY DEVELOPMENTSAND LEGISLATIVE CHANGES .................. 33  \n2.4. PROGRESS TOWARDS ACHIEVEMENT OF INSTITUTIONAL IMPACT AND OUTCOMES ............................................................................. 34  \n3. INSTITUTIONAL PROGRAMME PERFORMANCE INFORMATION .............. 34  \n3.1. PROGRAMME ONE (1): ADMINISTRATION .................................................. 34  \n3.2. PROGRAMME TWO (2): PROACTIVE AND RELEVANT LABOUR MARKET INTERVENTION .............................................................. 39  \n3.3. PROGRAMME THREE (3): SPECIAL INTERVENTIONSAND SUPPORT .... 47  \n3.4. PROGRAMME FOUR (4): EFFICIENT AND QUALITY DISPUTE RESOLUTION AND ENFORCEMENT SERVICES ........................................ 49  \n3.5. PROGRAMME FIVE (5): EFFECTIVE STRATEGY  \nMANAGEMENT AND GOVERNANCE ............................................................ 62  \n4. REVENUE COLLECTION ............................................................................... 65  \n5. CAPITAL INVESTMENT .................................................................................. 66  \n6. FIVE (5)-YEAR REVIEW OF FINANCIAL HEALTH......................................... 66  \n1  \nCommission for Conciliation, Mediation and Arbitration  \nAnnual Report 2022/23  \nPART C:  \nPART D:  \nGOVERNANCE ...................................................................................................... 67  \n1. INTRODUCTION ............................................................................................. 68  \n2. PORTFOLIO COMMITTEE ............................................................................. 68  \n3. EXECUTIVE AUTHORITY ............................................................................... 68  \n4. THE ACCOUNTING AUTHORITY/BOARD ..................................................... 68  \n5. GOVERNING BODY........................................................................................ 69  \n5.1. AUDIT AND RISK COMMITTEE (ARC) .............................................. 76  \n5.2. DISPUTE RESOLUTION COMMITTEE (DRC) ................................... 83  \n5.3. HUMAN RESOURCES COMMITTEE (HRC) ...................................... 83  \n5.4. GOVERNANCE, SOCIAL ","cbCaipVT0LwFtpxY","https://ap.wps.com/l/cbCaipVT0LwFtpxY","pdf",3513347,192,"English","# General Information\n## Part A: Public Entity’s General Information\n## Part B: Performance Information\n## Part C: Governance","[{\"question\":\"What organization issued the Annual Report 2022/23?\",\"answer\":\"The report is issued by the Commission for Conciliation, Mediation and Arbitration (CCMA).\"},{\"question\":\"Which areas are covered under performance information?\",\"answer\":\"Performance coverage includes auditor’s report on predetermined objectives, an overview of CCMA’s performance, service delivery and organizational environment, programme performance, revenue collection, capital investment, and a five-year review of financial health.\"},{\"question\":\"What governance topics are included in the report?\",\"answer\":\"The governance portion includes an introduction, portfolio committee and executive authority, the accounting authority/board, committee structures (such as audit and risk, dispute resolution, and human resources), risk management and internal control, compliance, internal audit, fraud and corruption, and related registers and policies.\"}]","CCMA Annual Report 2022/23 | PDF",1791036196,484]