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Covers the CASPER Help support workflow, typical response times, and the information required when reporting issues, including secure handling via Zix. 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Our IT department handles tech support items and those should go through the CASPER Help email.  \nAlso, we require that any confidential information (client identifying or confidential text or imagines in the e-mail) be sent to us securely. We use a system called Zix for this. You must set up an account in order to view/send attachments. Below is the link to the instructions and information about Zix:  \n[http://www.uapguide.com/centra-wellness-network/customer/introduction](http://www.uapguide.com/centra-wellness-network/customer/introduction)  \nThis is the link to set-up a Zix account:  \n[https://web1.zixmail.net/s/login?b=centrawellness](https://web1.zixmail.net/s/login?b=centrawellness)  \nContract providers must provide a signed CASPER system user access request prior to utilization. Once this has been submitted, you will be notified of the login information.  \nWe look forward to working with you!  \nSincerely,  \nCASPER Help  \nENTER NEW CLAIMS  \nEnter Claim Information  \nSAVE  \nClick SAVE  \nEnter more claims if applicable  \nClaim Submission (AP) Left Side of Screen  \n9  \nView Cl~~aims~~ in Batch  \nSubmit Claims to CMH View Batch Info  \nClick on the Messages Icon (Top of Screen)  \nMessage/Report  \nAdjudication Report for Batch Number xxxxxx (PDF)   \nClick on the Report Link and view the report  \nVIEW/CORRECT/DELETE CLAIMS IN BATCH  \nVIEW CHECKS AND PRINT EOB  \nStarting Check Date = Date Batch was submitted  \nChoose Print Option  \nVIEW ALL BATCHES AND CLAIMS  \nEnter Batch Dates:  \nBatch Status =  \nClaim Data Entry = has not been submitted to CWN  \nPaid/Sent to GL = Payment has been made  \nAdjudicated – Pending Approval – Claim is being processed by CWN  \nVIEW PROVIDER CLAIMS BY CLIENT  \nPRINT PROVIDER AUTHORIZATION VERIFICATION REPORT  \nPurpose: Find authorization","cbCaimGtTcyw9ZnJ","https://ap.wps.com/l/cbCaimGtTcyw9ZnJ","pdf",701907,"English","# Casper System Support\n## Enter New Claims\n## View/Correct/Delete Claims in Batch\n## View Checks and Print EOB\n## View All Batches and Claims\n## View Provider Claims by Client\n## Print Provider Authorization Verification Report","[{\"question\":\"How should providers contact CASPER Help when reporting an issue?\",\"answer\":\"Provide your user name, client ID, the screen location (upper right corner), section, and the steps you took plus what happened. Screen shots are helpful as well.\"},{\"question\":\"What information is required for secure email attachments?\",\"answer\":\"Confidential information must be sent securely using Zix. You must set up a Zix account to view and send attachments.\"},{\"question\":\"What is required before contract providers can use CASPER?\",\"answer\":\"Contract providers must submit a signed CASPER system user access request first. After submission, you are notified with the login information.\"}]","CASPER Provider User Manual - Enter New Claims - View/Correct/Delete Claims in Batch | PDF",1791058509]