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It also addresses access to the CASPER Centralised Submission Platform, covering missing “My Apps” tiles, login without assigned roles, access timing, password policy, two-factor authentication, and third-party authentication. 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About this guide 4  \n2. ECB Identity Portal FAQ 4  \nQ 2.1 I do not have an ECB Identity Portal account. How do I get one? 4  \nQ 2.2 How do I activate my ECB Identity Portal account? 4  \nQ 2.3 How do I log in to the ECB Identity Portal? 4  \nQ 2.4 I am experiencing issues with my account. Who should I contact for support? 4  \nQ 2.5 How do I update my personal details in the ECB Identity Portal? 4  \n3. CASPER FAQ 5  \n3.1 Access 5  \nQ 3.1.1 How do I access CASPER? 5  \nQ 3.1.2 The CASPER tiles are missing from “My Apps”. How do I add them? 6  \nQ 3.1.3 I can log in to CASPER but I cannot access any data collections. 6  \nQ 3.1.4 Are roles granted separately for each data collection? 6  \nQ 3.1.5 How long does it take to gain access to CASPER? 6  \nQ 3.1.6 [Can generic or shared email addresses such as info@... be](Can generic or shared email addresses such as info@... be) used to register in CASPER? 7  \nQ 3.1.7 What is the password policy for CASPER users? 7  \nQ 3.1.8 Does two-factor authentication apply each time CASPER is accessed? 7  \nQ 3.1.9 Does CASPER use third-party services? If so, what is the authentication mechanism? 7  \nQ 3.1.10 What exactly are the services provided by OneWelcome? What security certifications do CASPER service providers have? 7  \nQ 3.1.11 What is CASPER’s average response time? 7  \nQ 3.1.12 Do external software providers for CASPER have access to any information stored in the system? 8  \n3.2 Administration 8  \nQ 3.2.1 Can a CASPER web data submitter be assigned to parts ofa data collection only? Or are collection and entity the only limitations? 8  \nQ 3.2.2 What policies and procedures govern the change management and configuration management process for CASPER? What is the change management process? 8  \nQ 3.2.3 What can external participants do or control in the software development lifecycle and configuration change lifecycle? 8  \n3.3 Audit and compliance 8  \nQ 3.3.1 Can participating external parties audit CASPER? 8  \nQ 3.3.2 Is a log kept of all actions performed on an item saved in CASPER? 8  \nQ 3.3.3 Which logs are made available to CASPER users and how? 8  \nQ 3.3.4 Are IT security requirements passed on to fourth and fifth parties? 8  \nQ 3.3.5 Can banks be provided with a copy of the security audit/due diligence/penetration tests performed by the ECB and any other relevant documentation on security? 9  \n3.4 Business continuity and risk management 9  \nQ 3.4.1 What is the procedure for detecting, evaluating and managing incidents? 9  \nQ 3.4.2 What is the process for monitoring events and communicating when incidents such as anomalous use or access abuse occur? 9  \nQ 3.4.3 Are risk analyses conducted on CASPER services? 9  \n3.5 Confidentiality 9  \nQ 3.5.1 What confidentiality regime applies to CASPER? 9  \n3.6 Data security 10  \nQ 3.6.1 What safeguards are in place to prevent social engineering? 10  \n1. About this guide  \nThis document provides answers to general questions on the use of CASPER. The questions have been collected in previous exercises and are organised by the following topics:  \n• ECB Identity Portal FAQ;  \n• CASPER FAQ.  \nIt does not provide a step-by-step description of how to use the system and its functionalities. This can be found in the CASPER web user manual.  \n2. ECB Identity Portal FAQ  \nQ 2.1 I do not have an ECB Identity Portal account. How do I get one?  \nPlease contact the local delegated user administrator in your organisation or your ECB business counterpart.  \nQ 2.2 How do I activate my ECB Identity Portal account?  \nUpon registration you should have received an email containing an account activation link. If you cannot find the email or the link has expired, please follow this link to receive a new activation email: [https://id.ecb.europa.eu/login/help-menu](https://id.ecb.europa.eu/login/help-menu).  \nQ 2.3 How do I log in to the ECB Identity Portal","cbCairRryoTDhObu","https://ap.wps.com/l/cbCairRryoTDhObu","pdf",928754,"English","# About this guide\n# ECB Identity Portal FAQ\n## Q 2.1 I do not have an ECB Identity Portal account. How do I get one?\n## Q 2.2 How do I activate my ECB Identity Portal account?\n## Q 2.3 How do I log in to the ECB Identity Portal?\n## Q 2.4 I am experiencing issues with my account. Who should I contact for support?\n## Q 2.5 How do I update my personal details in the ECB Identity Portal?\n# CASPER FAQ\n## 3.1 Access\n## 3.2 Administration\n## 3.3 Audit and compliance\n## 3.4 Business continuity and risk management\n## 3.5 Confidentiality\n## 3.6 Data security","[{\"question\":\"How do I get an ECB Identity Portal account if I do not have one?\",\"answer\":\"Contact the local delegated user administrator in your organisation or your ECB business counterpart to obtain an account.\"},{\"question\":\"What should I do if the CASPER tiles are missing from “My Apps”?\",\"answer\":\"The delegated access administrator must add group memberships. Contact the local access administrator in your organisation or your ECB business counterpart for assistance.\"},{\"question\":\"What happens if I log in to CASPER but cannot access any data collections?\",\"answer\":\"If you log in without CASPER roles assigned to a data collection, you will see a message stating that the user does not have any CASPER roles assigned. A CASPER administrator must assign the appropriate web user administrator and/or web data submission role.\"}]","CASPER - Frequently Asked Questions (FAQ) - Centralised Submission Platform - European Central Bank | PDF",1791055866,25]