[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-497559-105":59,"doc-detail-497559-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","case-transfer-protocols-health-care-management-procedures","Case Transfer Protocols - Health Care Management Procedures","","This document outlines the standardized protocols for transferring healthcare members between Care Management Agencies (CMA). It specifies essential steps to ensure continuity of care, including member behavioral considerations, formal communication requirements with Lead Health Homes, and procedural mandates for the transfer of sensitive data. Key requirements involve obtaining written consent via DOH 5055, updating digital records in CareManager, and coordinating case conferences between agencies to review Assessments and Plans of Care. All transfers must be scheduled for the first day of the month to align with billing structures and system communications between CareManager and MAPP. The protocol provides a comprehensive checklist for both outgoing and incoming agencies to maintain compliance and service quality throughout the transition process.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":35,"@type":76,"position":81},"https://docshare.wps.com/document/healthcare/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/case-transfer-protocols-health-care-management-procedures/497559/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/case-transfer-protocols-health-care-management-procedures/497559.png","ImageObject",300,407,{"name":92,"@type":93},"Jake","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-11-10","2026-10-02",true,{"@type":102,"interactionType":103,"userInteractionCount":29},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"On what day of the month must case transfers occur?","Question",{"text":112,"@type":113},"All transfers must occur on the first day of the month due to communication requirements between CareManager, MAPP, and the Health Home billing structure.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"What form is required to obtain written consent for a new CMA?",{"text":117,"@type":113},"Written consent for the new CMA must be obtained on Page 3 of the DOH 5055 form.",{"name":119,"@type":110,"acceptedAnswer":120},"What are the responsibilities of the receiving CMA after a transfer?",{"text":121,"@type":113},"The receiving CMA must review the Assessment and Plan of Care with the member, review note documentation from the previous CMA, and complete a new DOH 5055 within 90 days of the transfer.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},497559,1791703885,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":34,"category_name":35,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":29,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":8,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":81,"preview_page_count":4},962084928904,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","Revised October 2022  \nThe following steps must be taken to ensure a smooth transition from CMA to CMA and to minimize any disruption in services to the Member.  \n**Due to communications between CareManager and MAPP and the Health Home billing structure, all transfers must occur on the first day of the month **  \n\n| Transfers Due to Member Behaviors |  |\n| --- | --- |\n| ☐ | Discuss Concerns with Member |\n| ☐ | • Review Member Rights and Responsibilities |\n| ☐ | • Complete Statement of Understanding with Member |\n| ☐ | If concerns persist, Contact Lead Health Home |\n| ☐ | • Lead Health Home will contact the Member, if appropriate |\n\n\n| Transfer Protocols\u003Cbr>(followed regardless of reason for transfer) |  |\n| --- | --- |\n| ☐ | Identify New CMA |\n| ☐ | • Contact CMAs to determine who can take the case |\n| ☐ | • Discuss transfer with Member, letting Member know which agency is taking case |\n| ☐ | Prepare case for transfer to new CMA |\n| ☐ | • Obtain written consent for the new CMA on Page 3 of the DOH 5055 |\n| ☐ | • Ensure all information in CareManager is up to date (notes, documents, etc. ) |\n| ☐ | • Schedule call or case conference with receiving agency to review most recent Comprehensive Assessment, Plan of Care and Member Concerns as well as the date of transfer. Note: The date of transfer must be the first day of the month. |\n| ☐ | • Send transfer letter to the Member with the details of the transfer (date, contact information for new CMA and Care Coordinator) |\n| ☐ | Submit the Case Transfer Request Form to CRHC for transfer to occur in CareManager |\n| ☐ | New / Receiving CMA: |\n| ☐ | • Review Assessment and Plan of Care with Member |\n| ☐ | • Review note documentation from previous CMA |\n| ☐ | • Complete a new DOH 5055 with the Member within 90 days of the transfer |","cbCairbI5MlzvxNR","https://ap.wps.com/l/cbCairbI5MlzvxNR","pdf",215448,"English","# Transfers Due to Member Behaviors\n## Steps for Addressing Concerns\n# Transfer Protocols\n## Identification and Agency Coordination\n## Preparation and Documentation\n## Post-Transfer Responsibilities","[{\"question\":\"On what day of the month must case transfers occur?\",\"answer\":\"All transfers must occur on the first day of the month due to communication requirements between CareManager, MAPP, and the Health Home billing structure.\"},{\"question\":\"What form is required to obtain written consent for a new CMA?\",\"answer\":\"Written consent for the new CMA must be obtained on Page 3 of the DOH 5055 form.\"},{\"question\":\"What are the responsibilities of the receiving CMA after a transfer?\",\"answer\":\"The receiving CMA must review the Assessment and Plan of Care with the member, review note documentation from the previous CMA, and complete a new DOH 5055 within 90 days of the transfer.\"}]","Case Transfer Protocols - Health Care Management Procedures | PDF",1790960064]