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The document begins with an executive summary and introduction, then defines entry-level non-supervisory positions such as public safety telecommunicator and call taker, followed by mid-level supervisory roles and upper-level managerial leadership positions. It further covers technical and support positions, and provides acronyms, glossary, acknowledgments, and 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National Standard 1.122.1-2023  \nTABLE OF CONTENTS  \nFOREWORD ......................................................................................................................................................................... 3  \nEXECUTIVE SUMMARY......................................................................................................................................................... 5  \nINTRODUCTION ................................................................................................................................................................... 6  \nNON-SUPERVISORY/ENTRY-LEVEL POSITIONS .....................................................................................................................7  \n2.1 PUBLIC SAFETY TELECOMMUNICATOR ................................................................................................................................. 7  \n2.2 CALL TAKER.................................................................................................................................................................... 8  \n2.3 LAW ENFORCEMENT PUBLIC SAFETY TELECOMMUNICATOR.................................................................................................... 10  \n2.4 FIRE PUBLIC SAFETY TELECOMMUNICATOR ......................................................................................................................... 13  \n2.5 EMERGENCY MEDICAL PUBLIC SAFETY TELECOMMUNICATOR................................................................................................. 15  \n2.6 COMMUNICATIONS TRAINING OFFICER.............................................................................................................................. 17  \nSUPERVISORY POSITIONS – MID-LEVEL.............................................................................................................................. 19  \n3.1 COMMUNICATIONS CENTER SUPERVISOR ........................................................................................................................... 19  \n3.2 TRAINING COORDINATOR................................................................................................................................................ 20  \nSUPERVISORY/MANAGERIAL POSITIONS – UPPER LEVEL................................................................................................... 24  \n4.1 COMMUNICATIONS CENTER MANAGER / ASSISTANT MANAGER............................................................................................. 24  \n4.2 DEPUTY / ASSISTANT DIRECTOR ....................................................................................................................................... 26  \n4.3 DEPARTMENT HEAD / DIRECTOR ...................................................................................................................................... 28  \nTECHNICAL / SUPPORT POSITIONS .................................................................................................................................... 30  \n5.1 CAD MANAGER/SPECIALIST ............................................................................................................................................ 30  \n5.2 RADIO TECHNICIAN / SPECIALIST ...................................................................................................................................... 32  \n5.3 INCIDENT / TACTICAL PUBLIC SAFETY TELECOMMUNICATOR .................................................................................................. 34  \nACRONYMS AND ABBREVIATIONS ..................................................................................................................................... 37  \nGLOSSARY................................................................................................................................................................","cbCaienOS62RE5U9","https://ap.wps.com/l/cbCaienOS62RE5U9","pdf",477812,43,"English","# FOREWORD\n# EXECUTIVE SUMMARY\n# INTRODUCTION\n# NON-SUPERVISORY/ENTRY-LEVEL POSITIONS\n## PUBLIC SAFETY TELECOMMUNICATOR\n## CALL TAKER\n## LAW ENFORCEMENT PUBLIC SAFETY TELECOMMUNICATOR\n## FIRE PUBLIC SAFETY TELECOMMUNICATOR\n## EMERGENCY MEDICAL PUBLIC SAFETY TELECOMMUNICATOR\n## COMMUNICATIONS TRAINING OFFICER\n# SUPERVISORY POSITIONS – MID-LEVEL\n## COMMUNICATIONS CENTER SUPERVISOR\n## TRAINING COORDINATOR\n# SUPERVISORY/MANAGERIAL POSITIONS – UPPER LEVEL\n## COMMUNICATIONS CENTER MANAGER / ASSISTANT MANAGER\n## DEPUTY / ASSISTANT DIRECTOR\n## DEPARTMENT HEAD / DIRECTOR\n# TECHNICAL / SUPPORT POSITIONS\n## CAD MANAGER/SPECIALIST\n## RADIO TECHNICIAN / SPECIALIST\n## INCIDENT / TACTICAL PUBLIC SAFETY TELECOMMUNICATOR\n# ACRONYMS AND ABBREVIATIONS\n# GLOSSARY\n# ACKNOWLEDGMENTS\n# RESOURCES","[{\"question\":\"What scope does this standard cover for emergency communications centers?\",\"answer\":\"It covers career progression pathways within the Public Safety Emergency Communications Center, including entry-level, supervisory, managerial, and technical/support roles.\"},{\"question\":\"What types of entry-level non-supervisory positions are included?\",\"answer\":\"The document lists roles such as public safety telecommunicator, call taker, law enforcement public safety telecommunicator, fire public safety telecommunicator, emergency medical public safety telecommunicator, and communications training officer.\"},{\"question\":\"What reference and supporting materials are provided in the document?\",\"answer\":\"It includes APCO ANS context, plus acronyms and abbreviations, a glossary, acknowledgments, and resources, along with copyright and review/voluntary-use notes.\"}]","Career Progression Within the Public Safety Emergency Communications Center - APCO American National Standard 1.122.1-2023 | PDF",108]