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This symposium reviews emerging, team-based, person-centered strategies that expand home health access, build trust to increase uptake of aide services, and support family caregivers through targeted education and outreach. It also highlights how primary care nurses coordinate complex care and how effective billing practices can improve access to advanced care planning.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":35,"@type":76,"position":81},"https://docshare.wps.com/document/healthcare/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/care-of-older-adults-with-complex-needs-emerging-strategies-in-the-veterans-health-administration-abstract/423526/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/care-of-older-adults-with-complex-needs-emerging-strategies-in-the-veterans-health-administration-abstract/423526.png","ImageObject",300,407,{"name":92,"@type":93},"River Wang","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-30","2026-09-28",true,{"@type":102,"interactionType":103,"userInteractionCount":39},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the symposium’s main focus?","Question",{"text":112,"@type":113},"It focuses on emerging strategies within the Veterans Health Administration to support team-based, person-centered long-term care for older Veterans with complex care needs.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How does the symposium address access to home health services?",{"text":117,"@type":113},"It highlights approaches to ensuring Veterans can access home health, including a pilot program providing VHA-delivered home health rather than contracted services for high-need rural Veterans.",{"name":119,"@type":110,"acceptedAnswer":120},"What role do family caregivers and care coordination play?",{"text":121,"@type":113},"The symposium discusses strengthening education and outreach so family caregivers can access VHA and community resources, and it describes how primary care nurses coordinate complex care with family caregivers.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},423526,1790977237,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":34,"category_name":35,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":39,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":8,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":81,"preview_page_count":4},1099514067438,"https://ap-avatar.wpscdn.com/avatar/100002539ee87300030?x-image-process=image/resize,m_fixed,w_180,h_180&k=1780474512215547542","96 Innovation in Aging, 2025, Vol. 9, No. S2  \nSESSION 1305 (SYMPOSIUM)   \nAbstract citation ID: igaf122.318  \nCARE OF OLDER ADULTS WITH COMPLEX NEEDS: EMERGING STRATEGIES IN THE VETERANS HEALTH ADMINISTRATION  \nChair: Maresi Berry-Stoelzle  \nThe Veterans Health Administration (VHA) is unique in its mandate and mission to provide long-term care to eligible Veterans. To meet older Veterans’ increasingly complex needs, VHA has invested in a continuum of residential and community care programs, as well as support for caregiving teams that include paid and unpaid caregivers. This symposium examines promising avenues in VHA for supporting team-based, person-centered long-term care options for growing numbers of older Veterans with complex care needs, many of whom live in rural areas or face other barriers to care access. First, we explore approaches to ensuring Veterans’ access to home health services. Davila et al. describe a successful pilot program to provide VHA-delivered home health (vs. contracted services) to reach high-need rural and other Veterans who may otherwise go unserved. Next, Ding et al. discuss how VHA teams strategically build trust with Veterans and families to encourage uptake of aide services among Veterans who would benefit from these services. We then consider the role of family caregivers. Ngo et al. describe the need to strengthen education and outreach to ensure family caregivers have the information needed to access VHA and community resources, while Quach et al. describe VHA primary care nurses’ experiences coordinating complex care with family caregivers. Finally, Berry-Stoelzle describes how effective billing practices can enhance access to advanced care planning among rural and other hard-to-reach Veterans. Together, this research highlights innovative avenues to improve reach and quality of long-term care for those who need it most.","cbCairudnh46BxQ0","https://ap.wps.com/l/cbCairudnh46BxQ0","pdf",138405,"English","# Session overview\n## Home health access strategies\n## Trust-building for aide services\n## Supporting family caregivers\n## Care coordination by primary care nurses\n## Billing practices and advanced care planning","[{\"question\":\"What is the symposium’s main focus?\",\"answer\":\"It focuses on emerging strategies within the Veterans Health Administration to support team-based, person-centered long-term care for older Veterans with complex care needs.\"},{\"question\":\"How does the symposium address access to home health services?\",\"answer\":\"It highlights approaches to ensuring Veterans can access home health, including a pilot program providing VHA-delivered home health rather than contracted services for high-need rural Veterans.\"},{\"question\":\"What role do family caregivers and care coordination play?\",\"answer\":\"The symposium discusses strengthening education and outreach so family caregivers can access VHA and community resources, and it describes how primary care nurses coordinate complex care with family caregivers.\"}]","CARE OF OLDER ADULTS WITH COMPLEX NEEDS - Emerging Strategies in the Veterans Health Administration - Abstract | PDF",1790631261]