[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-308656-105":59,"doc-detail-308656-en":131},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":124,"head_meta":126,"extra_data":128,"updated_unix":130},105,"en","cae-error-guide","CAE Error Guide","","CAE Error Guide provides troubleshooting instructions for multiple transaction-related error codes and vehicle record issues. It outlines likely causes and step-by-step resolutions for problems such as duplicate VIN records, deal version mismatches, inventory allocation failures, and missing or incorrectly completed required fields. The guide also specifies validation rules for dates, numeric-only fields, character restrictions in alpha/numeric inputs, and when records must be processed offline at the DMV. 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If this happens on a transfer out of state, process offline to merge records; if an open RDF exists, clear it using the license number as the Temp ID.","Answer",{"name":116,"@type":111,"acceptedAnswer":117},"What should I do when I see the RTS error where the deal version ID does not match the stored value?",{"text":118,"@type":114},"Log out and back in, then exit to the Logbook and re-enter. Try deleting and manually keying the deal; if clearing an RDF, clear the RDF from the original transaction. If the problem persists, call client services at 1-800-211-3644.",{"name":120,"@type":111,"acceptedAnswer":121},"What steps help when a required field error like 0001 occurs?",{"text":122,"@type":114},"Verify all required information is entered and matches the transaction context. For field 0001, handle suspension or missing title information at the DMV as required; for out-of-state cases, address pre-existing records, RDF on file, or Goldenrod clearing conditions.","https://schema.org",{"og:url":83,"og:type":125,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":127,"canonical":83},"index,follow",{"doc_id":129,"site_id":62},308656,1790462328,{"code":4,"msg":5,"data":132},{"doc_id":129,"user_id":133,"nickname":92,"user_avatar":134,"doc_module":4,"category_id":29,"category_name":30,"doc_title":65,"doc_description":67,"doc_content":135,"file_id":136,"file_url":137,"file_type":138,"file_size":139,"view_count":105,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":140,"language":141,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":142,"faqs":143,"seo_title":144,"seo_description":67,"update_tm":145,"read_time":146},1099514068365,"https://ap-avatar.wpscdn.com/avatar/10000253d8d9f28188e?_k=1776742907772140068","CA Error Guide  \n\n| \u003Cbr>Error\u003Cbr>\u003Cbr>RTS | \u003Cbr>Description\u003Cbr>Multiple VIN Records On File | \u003Cbr>Possible Causes | \u003Cbr>Possible Solutions\u003Cbr>Change 'Inquire By' in the Vehicle Section to Plate and enter the Plate and last 3 of the VIN.\u003Cbr>If this error occurs on a Transfer Out of State there is likely an existing DMV record, or an open RDF. If there is an open RDF, please clear utilizing the license number as the Temp ID. If thereis an existing DMV record, this must be processed offline for the records to be merged. |\n| --- | --- | --- | --- |\n| RTS | Version of the deal\u003Cbr>ID does not match the Stored Value | This can occur when attempting to edit a transaction that has existed for longer than a day. This also occurs when editing information that was imported from an ROS. | The following have all been confirmed to resolve this error:\u003Cbr>Log out and back in.\u003Cbr>Exit to the Logbook and re-enter.\u003Cbr>Delete and manually key the deal.\u003Cbr>If clearing an RDF try clearing the RDF from the original\u003Cbr>transaction.\u003Cbr>If the error persists, call client services at: 1-800-211-3644. |\n| RTS | Unable to Allocate Inventory |  | If you issue from the CPS, please make sure you have the\"Issue from CPS\" box checked off.\u003Cbr>If you do not issue from the CPS, please go to \"inventory\" and\"receive\" and confirm all appropriate shipments have been\u003Cbr>received.\u003Cbr>If the error persists, call client services at: 1-800-211-3644. |\n\n\n| Error | Description | Possible Causes | Possible Solutions |\n| --- | --- | --- | --- |\n| 0001 | FIELD REQUIRED.\u003Cbr>[on a vehicle with an In State title] | Please see the below variants of this error. | When this error does NOT specify a field in parenthesis, there are a few possible causes.\u003Cbr>Suspension: This error can occur if there is a suspension on record; must be processed at the DMV. Missing information: If there is information missing on the title which is unknown or pertains to fields that are not in the transaction type being used, this will need to be processed at the DMV. |\n|  | 0001: FIELD REQUIRED\u003Cbr>[on a vehicle with an Out of State title] | Typically occurs when there is a CA record for a vehicle being processed in a Transfer Out of State. | Pre-Existing Record: This can occur in an out of state transfer if the vehicle that has been in CA before, and it has a pre-existing record. This will need to be processed\u003Cbr>at the DMV.\u003Cbr>RDF on File: This can occur on an out of state transfer if there has been an RDF issued. If a Report Deposit of Fees is on file , clear using the license number on the inquiry or DMV file copy as the Temp ID.\u003Cbr>Vehicle with CA plates: This may be an existing Goldenrod. Confirm and if there is an Out of State title and CA plates/registration and switch to a Transfer in State. Check the box for 'Existing Goldenrod' to clear. Please note: Goldenrods are non-transferrable , and an out of state title MUST be surrendered to clear a Goldenrod. |\n\n\n| Error | Description | Possible Causes | Possible Solutions |\n| --- | --- | --- | --- |\n|  | 0001: FIELD REQUIRED\u003Cbr>1.(sale_exempt_code)\u003Cbr>2. (odometer)\u003Cbr>3. (veh_fuel_type)\u003Cbr>4. etc. | Typically occurs when a specific field has not been completed or has been completed incorrectly. | Verify all required information has been entered accurately.\u003Cbr>1. Ensure the correct Class is selected (IE Auto vs Commercial, PTI vs Trailer Regular) .\u003Cbr>2. Ensure an Odometer reading has been entered.\u003Cbr>3. If it is requiring a Fuel Type in a transaction type which does not have that field, the record will need to be\u003Cbr>corrected at the DMV.\u003Cbr>4. Check the field listed in parentheses. If it occurs for fields that are inaccessible in the transaction type being used, the record will need to be corrected at the DMV. |\n|  | 0001: FIELD REQUIRED (veh_year_first_sold) | Typically occurs when processing a SPCNS or when there is a record error on file. | Specially Constructed Vehicle (SPCNS): The error will include (veh_year_first_sold) , an unavailable field in a","cbCaigVW9VxDyuaC","https://ap.wps.com/l/cbCaigVW9VxDyuaC","pdf",1069746,47,"English","# Error RT S issues\n# Error 0001: FIELD REQUIRED variants\n# Error 0002: FIELD INCOMPLETE\n# Error 0003: INVALID DATE\n# Error 0005: DATE MUST BE EQUAL OR PRIOR TO CURRENT DATE\n# Error 0009: DATA NOT WITHIN SPECIFIED RANGE\n# Error 0010: FIELD MAY ONLY CONTAIN NUMBERS\n# Error 0011: INVALID CHARACTER IN ALPHA/NUMERIC FIELD","[{\"question\":\"How do I resolve the RTS error for multiple VIN records on file?\",\"answer\":\"Change “Inquire By” in the Vehicle Section to Plate and enter the Plate and the last 3 of the VIN. If this happens on a transfer out of state, process offline to merge records; if an open RDF exists, clear it using the license number as the Temp ID.\"},{\"question\":\"What should I do when I see the RTS error where the deal version ID does not match the stored value?\",\"answer\":\"Log out and back in, then exit to the Logbook and re-enter. Try deleting and manually keying the deal; if clearing an RDF, clear the RDF from the original transaction. If the problem persists, call client services at 1-800-211-3644.\"},{\"question\":\"What steps help when a required field error like 0001 occurs?\",\"answer\":\"Verify all required information is entered and matches the transaction context. For field 0001, handle suspension or missing title information at the DMV as required; for out-of-state cases, address pre-existing records, RDF on file, or Goldenrod clearing conditions.\"}]","CAE Error Guide | PDF",1789871322,118]