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If the system is completely unresponsive, move the student to an unused testing station and reboot; the test progress is saved.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"What should a student do when the SBAC secure browser shows an Internet Explorer in use error and will not launch?",{"text":68,"@type":64},"Log the user off and back on to the computer to kill running processes. If that does not work, reboot the computer, and do not launch any other Internet browsers or programs before starting the SBAC browser.",{"name":70,"@type":61,"acceptedAnswer":71},"What should the TA do if the Test Administrator’s screen goes black during a session?",{"text":72,"@type":64},"Do not log out of or stop the test session on the original machine or browser. 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In the event a test or PC freezes, please move the student to an available device to log-in and continue their test. Then reboot the affected PC. This will ultimately be the simplest and least disruptive fix for an individual testing station.  \nQ: What should a student do if their computer or test stops responding?  \nA: There may be any number of reasons a computer/test may freeze. Try these 2 things:  \n• If possible, log out of the test and log back in.  \n• If the system is completely unresponsive, move the student to an unused testing station andreboot. The student's progress on the test will be saved.  \nQ: When a student logs into the secure browser, an error appears that Internet Explorer is inuse and the SBAC secure browser will not launch?  \nA: Internet Explorer can leave a service open even if the IE browser is closed. Try these 2 things:  \n• Log the user off and back on to the computer. This should kill all running processes.  \n• If it does not, reboot the computer.  \nProtocol: Students should not launch any Internet browsers or open any programs prior to launching the SBAC Browser.  \nQ: What should the student do if the screen goes black?  \nA: Have the student shutdown their current computer and move them to an unused computer. The student's progress on the test will be saved.  \nQ: What should the TA do if Test Administrator’s screen goes black?  \nA: Do NOT log out of or stop the test session on the original computer or browser (doing so will end the test session for all students) . Have the TA log into the TA Interface on a new machine or new browser. When the Session ID prompt appears, enter the active Session ID in the box and click“Enter”. When the session ID is validated, the TA Interface will appear on the new screen or browser and monitoring of student progress will continue. The test session on the previous computer or browser will automatically close (but not stop the ongoing session) .  \nQ: Why can't a student strike through on this question? Why can't a student highlight?  \nA: Some Universal Tools are only available in certain question types/contexts. Strikethough, for example , is available only on standard multiple choice questions, but not 'Select All That Apply'question types.  \nQ: What if my student can’t log on?  \nA: The system will generate an error message and associated code if a student cannot log in. Listed below in bold are the most common student login errors. Test Administrators may need to watch the student to ensure that he or she is entering all information properly.  \nPlease check that your information is entered correctly. If you need help, ask your TA. Verify that the student has correctly entered his or her State-SSID and Confirmation Code (first name) as they appear in TOMS. If this does not work, use the Student Lookup tool to verify the Confirmation Code (first name) associated with the student’s State-SSID. The Student Lookup tool allows you to verify the student’s information as it appears in the system. This error can also occur when students do not enter their two-letter state abbreviation before their SSID.  \nSession ID does not exist. The student entered a Session ID that does not exist. Verify that the student entered the active Session ID correctly and that it does not contain any unnecessary spaces  \nor characters. (Also verify that both you and the student are using the correct sites. For example,students logged in to the Practice and Training Test Site cannot enter a session that was created in the TA Interface.)  \nThe testing session is closed. The Session ID entered corresponds with a session that is closed. Ensure that the student enters the correct Session ID for the active session. If this does not work, verify that your session is open. Reminder: Test Administrators cannot resume sessions. If a session is stopped, a new one will need to be created. Doing so will result in a new Session ID.","cbCaibnaJHKoPV5c","https://ap.wps.com/l/cbCaibnaJHKoPV5c","pdf",22709,"English","# Troubleshooting frozen or unresponsive systems\n## Reboot and device switching\n## Blackboard screen recovery\n# Secure browser and Internet Explorer conflict\n## Required protocol before launching SBAC\n# Question interaction limitations\n## Strikethrough and highlighting availability\n# Student login error handling\n## State-SSID, confirmation code, and site/session checks\n# Test Administrator black screen procedure\n## Session monitoring via TA Interface","[{\"question\":\"What should a student do if the computer or test stops responding?\",\"answer\":\"Try logging out of the test and logging back in. If the system is completely unresponsive, move the student to an unused testing station and reboot; the test progress is saved.\"},{\"question\":\"What should a student do when the SBAC secure browser shows an Internet Explorer in use error and will not launch?\",\"answer\":\"Log the user off and back on to the computer to kill running processes. If that does not work, reboot the computer, and do not launch any other Internet browsers or programs before starting the SBAC browser.\"},{\"question\":\"What should the TA do if the Test Administrator’s screen goes black during a session?\",\"answer\":\"Do not log out of or stop the test session on the original machine or browser. Log into the TA Interface on a new machine or browser, enter the active Session ID when prompted, and continue monitoring; the previous computer/browser closes automatically.\"}]","CAASPP Q & A Troubleshooting Guide - February 2017 | PDF",1790994296]