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It addresses the communication process in business settings, business writing skills, organizational and oral communication, and effective use of ICT. 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Box 1 Blantyre  \nE-mail: [icam@icam.mw](icam@icam.mw)  \n[www.icam.mw](www.icam.mw)  \nISBN: 978-99908-0-411-9  \nAll rights reserved. No part of this book may be reproduced or transmitted in any form or by any meansgraphic, electronic or mechanical including photocopying, recording, taping or information storage and retrieval systems-without the written permission of the copyright holder.  \nDesign  \nPRISM Consultants  \n[prismmw@gmail.com](prismmw@gmail.com)  \nBUSINESS COMMUNICATION ( FA1)  \nPREFACE  \nINTRODUCTION  \nThe Institute noted a number of difficulties faced by students when preparing for the Institute’s examinations. One of the difficulties has been the unavailability of study manuals specifically written for the Institute’s examinations. In the past students have relied on text books which were not tailor-made for the Institute’s examinations and the Malawian environment.  \nAIM OF THE MAN8AL   \nThe manual has been developed in order to provide resources that will help the Institute’s students attain the needed skills. The manual has been developed in such a way that even those who would like to study on their own can do that. It is therefore recommended that each student should have their own copy  \nHOW TO USE THE MANUAL  \nStudents are being advised to read chapter by chapter since subsequent work often builds on topics covered earlier.  \nStudents should also attempt questions at the end of the chapter to test their understanding. The manual will also be supported with a number of resources which students should keep checking on the ICAM website.  \nBUSINESS COMMUNICATION (FA1)  \nTABLE OF CONTENTS  \nUNIT 1 COMMUNICATION THEORY....................................................................................................7  \nUNIT 2 LANGUAGE SKILLS................................................................................................................23  \nUNIT 3 BUSINESS COMMUNICATION........................................................................................... 27  \nUNIT 4 ORGANIZATIONAL COMMUNICATION...............................................................................50  \nUNIT 5 ORAL COMMUNICATION........................................................................................................61  \nUNIT 6 ELECTRONIC COMMUNICATION.........................................................................................96  \nBUSINESS COMMUNICATION (FA1)  \nFA 1: BUSINESS COMMUNICATION  \nAIM OF THE COURSE  \nTo equip students with skills necessary for effective communication in business.  \nOBJECTIVES  \nBy the end of the course the student should be able to:-  \ni. Demonstrate an understanding of the communication process in business settings.  \nii. Write business documents effectively.  \niii. Demonstrate an understanding of the flow of communication in an organization.  \niv. Communicate effectively in different oral settings.  \nv. Use information technology for communication in business settings.  \nFORMAT AND STANDARD OF THE EXAMINATION PAPER  \nThe paper will consist of 6 questions each carrying 25 marks. Candidates will be required to answer 4 questions. In addition to the content, the Business Communication module emphasizes on the correct use of language in terms of sentence construction, correct spellings, choice of words and punctuation. Therefore, 5 marks will be allocated to correct language use in each question. However, in those questions which require extended writing, like memos, letters and reports there will be additional marks for correct use of language.  \nSPECIFICATION GRID  \nThis grid shows the relative weightings of topics within this subject and should guide the relative study time spent on each. Over time the marks available in the assessment will equate to the weightings below, while slight vari","cbCaigQyrgjefi9s","https://ap.wps.com/l/cbCaigQyrgjefi9s","pdf",4476797,110,"English","# Preface\n# Introduction\n# Aim of the Manual\n# How to Use the Manual\n# Table of Contents\n## Unit 1 Communication Theory\n## Unit 2 Language Skills\n## Unit 3 Business Communication\n## Unit 4 Organizational Communication\n## Unit 5 Oral Communication\n## Unit 6 Electronic Communication\n# Aim of the Course\n# Objectives\n# Format and Standard of the Examination Paper\n# Specification Grid\n## Communication Theory\n## Language Skills\n## Business Communication\n## Oral Communication","[{\"question\":\"What is the aim of the Business Communication (FA1) course?\",\"answer\":\"To equip students with skills necessary for effective communication in business.\"},{\"question\":\"What are the main objectives students should meet by the end of the course?\",\"answer\":\"Students should demonstrate understanding of the business communication process, write business documents effectively, communicate in different oral settings, and use information technology for business communication, among other objectives.\"},{\"question\":\"How is the FA1 examination paper formatted and marked?\",\"answer\":\"The paper consists of 6 questions worth 25 marks each, with candidates answering 4 questions. Correct language use earns 5 marks per question, with additional marks for correct language in extended writing such as memos, letters, and reports.\"}]","BUSINESS COMMUNICATION (FA1) - Course Aim, Objectives and Exam Format | PDF",277]