[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-453743-105":59,"doc-detail-453743-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","become-itil-4-foundation-certified-in-7-days-understand-and-prepare-for-the-itil-foundation-exam-with-real-life-examples-second-edition","Become ITIL® 4 Foundation Certified in 7 Days - Understand and Prepare for the ITIL Foundation Exam with Real-life Examples - Second Edition","","Become ITIL® 4 Foundation Certified in 7 Days delivers exam-focused guidance for the ITIL Foundation credential. The material is designed to help learners understand the ITIL Foundation exam using real-life examples, structured for efficient day-by-day preparation. It introduces updated concepts for ITIL 4 and contrasts them with ITIL V3, addressing major shifts in service management thinking. The book also covers practical preparation priorities to support confident exam performance.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":20,"@type":76,"position":81},"https://docshare.wps.com/document/exam/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/become-itil-4-foundation-certified-in-7-days-understand-and-prepare-for-the-itil-foundation-exam-with-real-life-examples-second-edition/453743/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/become-itil-4-foundation-certified-in-7-days-understand-and-prepare-for-the-itil-foundation-exam-with-real-life-examples-second-edition/453743.png","ImageObject",300,407,{"name":92,"@type":93},"Anna Hans","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-22","2026-09-30",true,{"@type":102,"interactionType":103,"userInteractionCount":52},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What is the book’s main goal for readers preparing for the ITIL Foundation exam?","Question",{"text":112,"@type":113},"It helps readers understand and prepare for the ITIL Foundation exam using real-life examples, with an efficient “in 7 days” approach.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"Which ITIL topics does the book cover early on?",{"text":117,"@type":113},"It begins with an introduction to the new ITIL, including why ITIL 4 matters, how ITIL V3 differs, and why these changes relate to the digital age.",{"name":119,"@type":110,"acceptedAnswer":120},"How does the book position the differences between ITIL 4 and earlier ITIL versions?",{"text":121,"@type":113},"It explicitly highlights key contrasts, such as how the service lifecycle and service management ideas are reshaped in ITIL 4 compared with ITIL V3.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},453743,1791306983,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":19,"category_name":20,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":52,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":41,"language":139,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":67,"update_tm":143,"read_time":144},5909892332657,"https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","Become ITIL® 4 Foundation Certified in 7 Days  \nUnderstand and Prepare for the ITIL Foundation Exam with Real-life Examples  \n—  \nSecond Edition  \n—  \nAbhinav Krishna Kaiser  \nBecome ITIL® 4  \nFoundation Certified in 7 Days  \nUnderstand and Prepare for the ITIL Foundation Exam with Real-life Examples  \nSecond Edition  \nAbhinav Krishna Kaiser  \nBecome ITIL® 4 Foundation Certified in 7 Days: Understand and Prepare for the ITIL Foundation Exam with Real-life Examples  \nAbhinav Krishna Kaiser Staines, UK  \nISBN-13 (pbk): 978-1-4842-6360-0 ISBN-13 (electronic): 978-1-4842-6361-7  \n[https://doi.org/10.1007/978-1-4842-6361-7](https://doi.org/10.1007/978-1-4842-6361-7)  \nCopyright © 2021 by Abhinav Krishna Kaiser  \nThis work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed.  \nTrademarked names, logos, and images may appear in this book. Rather than use a trademark symbol with every occurrence of a trademarked name, logo, or image we use the names, logos, and images only in an editorial fashion and to the benefit of the trademark owner, with no intention of infringement of the trademark.  \nThe use in this publication of trade names, trademarks, service marks, and similar terms, even if they are not identified as such, is not to be taken as an expression of opinion as to whether or not they are subject to proprietary rights.  \nWhile the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that maybe made. The publisher makes no warranty, express or implied, with respect to the material contained herein.  \nManaging Director, Apress Media LLC: Welmoed Spahr  \nAcquisitions Editor: Celestin Suresh John  \nDevelopment Editor: Laura Berendson  \nCoordinating Editor: Aditee Mirashi Cover designed by eStudioCalamar  \nCover image designed by Freepik ([www.freepik.com](www.freepik.com))  \nITIL® is a (registered) trademark of AXELOS Limited. All rights reserved.  \nDistributed to the book trade worldwide by Springer Science+Business Media New York,  \n1 New York Plaza, Suite 4600, New York, NY 10004-1562, USA. Phone 1-800-SPRINGER, fax (201) 348-4505, [e-mail orders-ny@springer-sbm.com](e-mail orders-ny@springer-sbm.com), [or visit www.springeronline.com. Apress Media](or visit www.springeronline.com. Apress Media),  \nLLC is a California LLC and the sole member (owner) is Springer Science + Business Media Finance Inc (SSBM Finance Inc) . SSBM Finance Inc is a Delaware corporation.  \nFor information on translations, [please e-mail booktranslations@springernature.com](please e-mail booktranslations@springernature.com); for reprint, paperback, or audio rights, [please e-mail bookpermissions@springernature.com](please e-mail bookpermissions@springernature.com).  \nApress titles may be purchased in bulk for academic, corporate, or promotional use. eBook versions and licenses are also available for most titles. For more information, reference our Print [and eBook Bulk Sales web page at www.apress.com/bulk-sales](and eBook Bulk Sales web page at www.apress.com/bulk-sales).  \nAny source code or other supplementary material referenced by the author in this book is available to readers on GitHub via the book’s product page, [located at www.apress.com/](located at www.apress.com/)[ ](located at www.apress.com/)978-1-4842-6360-0. For more detailed information, [please visit www.apress.com/source-code](please visit www.apress.com/source-code).  \nPrinted on acid-free paper  \nDedicated to my wife Radhika and ","cbCaiqpg4ZHoCpOC","https://ap.wps.com/l/cbCaiqpg4ZHoCpOC","pdf",635622,"English","# About the Author\n# About the Technical Reviewer\n# Preface\n# Introduction\n# Day 1\n# Chapter 1: Introduction to the New ITIL\n## Why ITIL 4?\n## ITIL V3 Was Not for the Digital Age\n## Emergence of DevOps\n## Incompatible Service Lifecycle\n## ITIL Reinvented\n## Brief ITIL History\n## ITIL V3 and ITIL 4: The Differences\n## The Service Lifecycle Is Dead\n## Introducing Practices\n## Service Has a New Definition\n## Governance Is a New Kid on the Block\n## Automation Is In","[{\"question\":\"What is the book’s main goal for readers preparing for the ITIL Foundation exam?\",\"answer\":\"It helps readers understand and prepare for the ITIL Foundation exam using real-life examples, with an efficient “in 7 days” approach.\"},{\"question\":\"Which ITIL topics does the book cover early on?\",\"answer\":\"It begins with an introduction to the new ITIL, including why ITIL 4 matters, how ITIL V3 differs, and why these changes relate to the digital age.\"},{\"question\":\"How does the book position the differences between ITIL 4 and earlier ITIL versions?\",\"answer\":\"It explicitly highlights key contrasts, such as how the service lifecycle and service management ideas are reshaped in ITIL 4 compared with ITIL V3.\"}]","Become ITIL® 4 Foundation Certified in 7 Days - Understand and Prepare for the ITIL Foundation Exam with Real-life Examples - Second Edition | PDF",1790739477,76]