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BCG identifies opportunity types spanning business process improvements, IT system enhancements, organizational structure redesign, and capabilities and cultural change. 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The engagement also aimed to help NYCHA do more with less.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"Which four opportunity types did BCG focus on to reshape NYCHA’s operating model?",{"text":117,"@type":113},"BCG focused on business process improvements, IT systems enhancements, organizational structure redesign, and capabilities and cultural change.",{"name":119,"@type":110,"acceptedAnswer":120},"What was included in the project scope and what was excluded?",{"text":121,"@type":113},"The scope covered many back-office functions such as IT, finance, procurement/sourcing and supply chain, and general services. Out of scope were several non-administrative development and operations activities, including customer call centers and walk-in centers.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},308741,1790879832,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":29,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145,"preview_page_count":4},8796095462418,"https://ap-avatar.wpscdn.com/avatar/80000253c1241d02b47?x-image-process=image/resize,m_fixed,w_180,h_180&k=1778826106357471780","Reshaping NYCHA support functions  \nBCG Engagement: key findings and recommendations  \nAugust 2012  \nThe Boston Consulting Group was hired by NYCHA in March 2011 to reshape its central office support functions to achieve two objectives:  \n• Achieve greater efficiency and effectiveness  \n• Free up resources to invest in the \"front-line\" of NYCHA  \nBCG's work focused on identifying four types of opportunities, which when taken together, will reshape NYCHA's operating model:  \n• Business process improvements  \n• IT systems enhancements  \n• Organizational structure redesign  \n• Capabilities and cultural change  \nGiven the broad nature of the engagement, we are providing a document summarizing BCG's work for the senior team and board. The objectives of this document are:  \n• Provide a summary of BCG's work  \n• Share the key recommendations and support provided by BCG  \n• Describe the resulting value delivered and projected cost savings  \n• Summarize the infrastructure, tools, and capabilities built to support successful implementation  \nNYCHA Key Findings and Recommendations_ 15Aug2012_vFinal. pptx  1  \nCopyright © 2012 by The Boston Consulting Group, Inc . All rights reserved .  \n Project context, scope, and objectives  \n Approach to identify opportunities  \n Summary of key findings and recommendations  \n Targeted cost savings and other benefits  \n Enabling implementation: execution support, risk mitigation, progress to date  \nAppendix:  \n Key findings and recommendations by area  \nBoard governance  \nEngaging for Results  \nNYCHA Key Findings and Recommendations_ 15Aug2012_vFinal. pptx  2  \nCopyright © 2012 by The Boston Consulting Group, Inc . All rights reserved .  \nNYCHA faces many deep challenges, including:  \n• Aging housing stock, increasing maintenance demands, growing capital investment needs  \n• Declining funding and an unclear outlook on future funding  \n• Increasing public pressure to provide more services with fewer resources  \nIn this context, BCG was hired to assess and propose improvements to NYCHA's central support service functions . Our primary objective was to help NYCHA \"do more with less\" by enhancing the efficiency and effectiveness of these support functions in order to redirect resources to field operation activities  \nSpecifically, the services BCG was contracted to perform were:  \n• \"Perform a comprehensive current state assessment of NYCHA’s central services and borough office support functions\"  \n• \"Develop and recommend improvements based on its assessment with the goal of improving and enhancing the efficiency and effectiveness of NYCHA’s current business model, while leveraging best practices of organizations such as leading public housing authorities, property management companies, and best-in-class private sector companies\"  \n• \"Provide strategic, tactical, and technical support to NYCHA in implementing its comprehensive business transformation plan\"  \nSource: BCG–NYCHA Proposal (Submitted Mar 2011); BCG–NYCHA Contract (Mar 2011)  \nNYCHA Key Findings and Recommendations_ 15Aug2012_vFinal. pptx  3  \nCopyright © 2012 by The Boston Consulting Group, Inc . All rights reserved .  \nBCG's effort supported Imperative 5 of Plan NYCHA  \nPlan NYCHA: vision for the future  \nEvolve the model for public housing and rental assistance in New York City to make it financially, socially, and environmentally sustainable  \nProvide or enable better access to decent, safe, and affordable housing for current customers  \nIncrease the number of New Yorkers served by NYCHA  \nSupport positive outcomes for NYCHA residents and communities  \nTransform into a high-performing  \norganization that excels at customer service  \nSource: Plan NYCHA  \nPlan NYCHA: 10 imperatives  \n1 Preserve the public and affordable housing asset  \n2 Develop new mixed-use, mixed-income housing and resources  \n3 Ensure financial stability  \n4 Expedite maintenance and repairs  \n5 Strengthen the frontline (...by becoming an\"efficient, high-productivity organ","cbCaivXLa2ws9c7T","https://ap.wps.com/l/cbCaivXLa2ws9c7T","pdf",1875812,112,"English","# Reshaping NYCHA Support Functions\n## BCG Engagement Objectives and Focus Areas\n## Key Findings, Recommendations, and Cost Savings\n## Enabling Implementation and Progress to Date\n## Appendix: Findings and Recommendations by Area\n## Board Governance and Results","[{\"question\":\"What were the main objectives of the BCG engagement for NYCHA?\",\"answer\":\"BCG was hired to increase efficiency and effectiveness in central support functions and to free resources for NYCHA’s front-line activities. The engagement also aimed to help NYCHA do more with less.\"},{\"question\":\"Which four opportunity types did BCG focus on to reshape NYCHA’s operating model?\",\"answer\":\"BCG focused on business process improvements, IT systems enhancements, organizational structure redesign, and capabilities and cultural change.\"},{\"question\":\"What was included in the project scope and what was excluded?\",\"answer\":\"The scope covered many back-office functions such as IT, finance, procurement/sourcing and supply chain, and general services. Out of scope were several non-administrative development and operations activities, including customer call centers and walk-in centers.\"}]","BCG Engagement - Key Findings and Recommendations - 2012 | PDF",1789872171,282]