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It covers customer service, tourism sector knowledge, and hospitality through structured lessons designed to build usable phrases and responses. The book includes an answer key and supporting materials such as transcripts. 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European Union View project  \nAll content following this page was uploaded by Merlyn Gutiérrez Cruz on 05 October 2016.  \nThe user has requested enhancement of the downloaded file.  \nBASIC ENGLISH FOR TOURISM: LISTENING AND SPEAKING SKILLS  \nDamaris Caravaca Mendoza Merlyn Gutiérrez Cruz Aurora Hernández Ulate Jorge Manuel Luna Ángulo Jenny Rodríguez Rodríguez Didier Villarreal Obando  \n428  \nU5884b Universidad Nacional. Centro Mesoamericano de Desarrollo Sostenible del Trópico Seco (CEMEDE)  \nBasic English for tourism: listening and speaking skills / Didier Villarreal Obando…[et al].– 1 ed.– Guanacaste,  \nC. R. : CEMEDE, 2014.  \n57 p. ; 21 X 13 cm.  \nISBN: 978-9968-638-14-2  \n1. English –Teaching. 2. English –Textbook. I. Villarreal Obando, Didier. II. Title.  \nUniversidad Nacional, Campus Nicoya, Guanacaste, Costa Rica Phone: [2562-6200 / Fax: 2686-6262 / email: cemede@una.cr](2562-6200 / Fax: 2686-6262 / email: cemede@una.cr)[ ](2562-6200 / Fax: 2686-6262 / email: cemede@una.cr)[PO BOX 86-3000](PO BOX 86-3000),  \nUniversidad Nacional de Costa Rica.  \nSede Regional Chorotega, Campus Nicoya.  \nBASIC ENGLISH FOR TOURISM:  \nLISTENING AND SPEAKING SKILLS  \nEditorial Commission  \nPhD. Olga Chaves Carballo,  \nUniversidad Nacional de Costa Rica  \nM.Ed. Lucía Villanueva Monge, Universidad Nacional de Costa Rica  \nM.A. Yorleny Espinoza Jiménez Universidad Nacional de Costa Rica  \nThe English manual entitled: Basic English for Tourism: Listening and Speaking Skills was designed by the group of the outreach project“Fomento de los Estándares de Calidad de las Empresas de Turismo Rural Comunitario de Colorado de Abangares”, integrated by faculty members:  \nM. B.A. Damaris Caravaca Mendoza, Coordinadora  \nM.Sc. Merlyn Gutiérrez Cruz Dra. Aurora Hernández Ulate  \nM.Sc. Jorge Manuel Luna Angulo  \nM.Sc. Didier Villarreal Obando  \nM.Sc. Jenny Rodríguez Rodríguez  \nLas interpretaciones expresadas en esta obra colectiva son de exclusivaresponsabilidad de los(as) autores(as). Todas las fotografías utilizadas en el texto pertenecen a los autores.  \nDiseño y diagramación: Jade Diseños & Soluciones, [www.jadecr.com](www.jadecr.com)  \nDe conformidad con la Ley Nº 6683 de Derechos de Autor y Derechos Conexoses prohibida la reproducción de esta publicación en cualquier forma o medio, electrónico o mecánico, incluyendo el FOTOCOPIADO, grabadoras sonoras y otros.  \nBASIC ENGLISH FOR TOURISM: LISTENING AND SPEAKING SKILLS  \nDamaris Caravaca Mendoza Merlyn Gutiérrez Cruz Aurora Hernández Ulate Jorge Manuel Luna Ángulo Jenny Rodríguez Rodríguez Didier Villarreal Obando  \nContent  \nPresentation................................................................ 7  \nIntroduction......................................................................9  \nChapter 1: Customer Service.................................................10  \nLesson 1. How do you do?..........................................................................................11  \nLesson 2. Hello, can I help you?.......................................................................................14  \nLesson 3. I am terribly sorry!.........................................................................................17  \nLesso","cbCaiqajSRmNTXHP","https://ap.wps.com/l/cbCaiqajSRmNTXHP","pdf",8028442,79,"English","# Presentation\n# Introduction\n# Chapter 1: Customer Service\n## Lesson 1. How do you do?\n## Lesson 2. Hello, can I help you?\n## Lesson 3. I am terribly sorry!\n## Lesson 4. My favorite Place\n## Lesson 5. Services in my Hometown\n# Chapter 2: Tourism Sector\n## Lesson 1. Tourism Sector in Costa Rica\n## Lesson 2. Types of Tourism in our Country\n## Lesson 3. Colorado as a Tourist Destination\n## Lesson 4. Sightseeing in Town\n## Lesson 5. Discovering Tourism in Colorado\n# Chapter 3: Hospitality\n## Lesson 1. Choosing the Right Hotel\n## Lesson 2. Booking a Room\n## Lesson 3. Hotel Services and Facilities\n## Lesson 4. Ordering Food in a Hotel Restaurant\n## Lesson 5. Dealing with Hotel Complaints\n# Answer Key\n# Transcripts","[{\"question\":\"What topics are covered in the book?\",\"answer\":\"The book covers customer service, the tourism sector, and hospitality. Each chapter is organized into multiple lessons focused on real communication needs.\"},{\"question\":\"How is learning structured across chapters and lessons?\",\"answer\":\"Each chapter contains several numbered lessons, such as “How do you do?” and “Hello, can I help you?”. The progression is organized from customer interactions to tourism and then hotel-related situations.\"},{\"question\":\"Does the book include materials for checking answers and additional listening content?\",\"answer\":\"Yes. It provides an “Answer Key” and includes “Transcripts” to support listening and speaking practice.\"}]","Basic English for Tourism - Listening and Speaking Skills - Book | PDF",1790871656,199]