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It explains the Airman Certificate Testing Service (ACTS) contract structure with PSI and argues that PSI’s standardized compensation changes introduced on/around January 1, 2023 have not obstruct airman certification or significantly affected access. It details testing center continuity, seat availability, and PSI transparency, then evaluates recommendations about independent assessment and expanded capacity through alternative proctoring and future procurement research.",{"@graph":69,"@context":126},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/aviation-safety-flight-standard-service-letter-to-christopher-cooper-faa-airman-knowledge-testing-program-response/319348/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/aviation-safety-flight-standard-service-letter-to-christopher-cooper-faa-airman-knowledge-testing-program-response/319348.png","ImageObject",300,407,{"name":92,"@type":93},"Adam","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-23","2026-09-20",true,{"@type":102,"interactionType":103,"userInteractionCount":34},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118,122],{"name":109,"@type":110,"acceptedAnswer":111},"What is the ACTS contract and how does it relate to the FAA Airman Knowledge Testing Program?","Question",{"text":112,"@type":113},"The letter states that the FAA’s ACTS contract is a fixed-price, indefinite-delivery services contract. It describes ACTS as a best-practices approach to enhance the quality of FAA Airman Knowledge Testing while noting the FAA cannot dictate PSI’s internal fees and compensation structures.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"Did PSI’s compensation structure changes affect knowledge test accessibility or seat availability?",{"text":117,"@type":113},"The letter reports that research indicated no material impact on access or availability. It cites consistent year-to-date scheduling volume with prior years and says seat capacity availability has been maintained even with a 20% increase in test volume.",{"name":119,"@type":110,"acceptedAnswer":120},"How does the letter respond to concerns about testing centers leaving the network?",{"text":121,"@type":113},"It states that since PSI’s second phased fee reduction announcement in mid-November 2022, only 17 of 797 authorized centers provided notice to leave, and that alternative PSI locations existed nearby for all but one. It also claims 98% of centers operating before January 1, 2023 continued administering tests within the new compensation structure.",{"name":123,"@type":110,"acceptedAnswer":124},"What future recommendations does the FAA consider for expanding testing capacity?",{"text":125,"@type":113},"The letter outlines plans to pursue an independent FAA assessment (Recommendation 1), explore additional capacity methods and alternative proctoring/providing models (Recommendation 2), and considers future input via formal market research processes such as a Request for Information (RFI) planned for three to four years.","https://schema.org",{"og:url":83,"og:type":128,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":130,"canonical":83},"index,follow",{"doc_id":132,"site_id":62},319348,1790387677,{"code":4,"msg":5,"data":135},{"doc_id":132,"user_id":136,"nickname":92,"user_avatar":137,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":138,"file_id":139,"file_url":140,"file_type":141,"file_size":142,"view_count":34,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":19,"language":143,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":144,"faqs":145,"seo_title":146,"seo_description":67,"update_tm":147,"read_time":52,"preview_page_count":4},1374404737137,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","Aviation Safety Flight Standard Service  \n800 Independence Ave., S. W. Washington, D. C. 20591  \nMr. Christopher Cooper  \nAircraft Owners and Pilots Association (AOPA)  \n601 Pennsylvania Avenue NW Washington, DC 20004  \nDear Mr. Cooper:  \nThank you for your March 9, 2023, letter regarding your organization and the undersigned organization's identified concerns for the current and future state of the Federal Aviation Administration's (FAA) Airman Knowledge Testing Program.  \nThe FAA's contract with PSI Services, LLC (PSI) is a fixed-price indefinite-delivery services contract called the Airman Certificate Testing Service (ACTS) . The ACTS contract provides a comprehensive, best practices approach to enhance the overall quality ofFAA Airman Knowledge Testing. Like any contract, the FAA cannot dictate PSI’s internal fees, compensation structures, salaries, etc., for any internal positions.  \nKnowledge Test Accessibility  \nPSI recently introduced a standardized compensation structure across all testing centers administering the FAA Airman Knowledge Tests (AKT) . PSI introduced the standardized compensation structure only after extensive analysis to mitigate potential risks. Results of the research indicated no material impact on either access or availability of testing. Year-to-date scheduling volume and availability are consistent with historical norms over the previous two years. The continued increase in volume and demand year-over-year is being accommodated very well. This availability of scheduling/seats has been maintained even with a 20% increase in test volume this year.  \nOur information does not indicate that changes imposed by PSI have created any obstructions to FAA airman certification. Since PSI's second phased fee reduction announcement in midNovember of 2022, only 17 out of 797 authorized (number changes daily) testing centers have given notice of their intention to leave the network. All those testing centers were delivering low volumes of tests. All but one of those locations already had an alternative PSI location within an average of 10 miles of the previous location. An active alternative location is being finalized for the remaining one. Therefore, please know that 98% of the aviation testing centers operating before January 1, 2023, continue to administer FAA tests within PSI's new compensation structure. This is significantly less than the yearly average turnover as testing centers come and go frequently. Similarly, many new testing centers are continuing to join the network of  \nApril 11, 2023  \nadministering FAA AKTs, many of which are flight schools. We are very confident in the entire seat capacity available for FAA testing.  \nPSI's testing centers authorized to administer FAA knowledge tests have always been publicly available on PSI's test registration website. Testing center numbers frequently change with turnover, location and personnel moves, suspensions, etc.  \nKnowledge Test Facilitation  \nThe ACTS contract is held and proactively managed by the FAA. PSI remains in excellent performance and has been fully transparent with the FAA in its execution of the ACTS contract. Many of the areas of concern you have highlighted reside within Flight Standards, as opposed to PSI, and our information does not indicate shortcomings. Regarding the issues you've identified, we do not have enough information to investigate the specifics. If you have additional information on these issues, please send them to [AFS630Comments@faa.gov](AFS630Comments@faa.gov) or [AirmanKnowledgeTesting@faa.gov](AirmanKnowledgeTesting@faa.gov), and we'll be happy to address them.  \nFuture Opportunities and Recommendations  \nWe've evaluated your recommendations as indicated below.  \nRecommendation 1. Perform and publish an independent FAA assessment of knowledge test accessibility before and after the January 1, 2023 fee change, including quantifying the net change in seat capacity for each FAA test, the impact to testing accessibility","cbCaigG9023jMylJ","https://ap.wps.com/l/cbCaigG9023jMylJ","pdf",393059,"English","# Knowledge Test Accessibility\n## Knowledge Test Facilitation\n# Future Opportunities and Recommendations\n## Recommendation 1\n## Recommendation 2\n## Recommendation 3","[{\"question\":\"What is the ACTS contract and how does it relate to the FAA Airman Knowledge Testing Program?\",\"answer\":\"The letter states that the FAA’s ACTS contract is a fixed-price, indefinite-delivery services contract. It describes ACTS as a best-practices approach to enhance the quality of FAA Airman Knowledge Testing while noting the FAA cannot dictate PSI’s internal fees and compensation structures.\"},{\"question\":\"Did PSI’s compensation structure changes affect knowledge test accessibility or seat availability?\",\"answer\":\"The letter reports that research indicated no material impact on access or availability. It cites consistent year-to-date scheduling volume with prior years and says seat capacity availability has been maintained even with a 20% increase in test volume.\"},{\"question\":\"How does the letter respond to concerns about testing centers leaving the network?\",\"answer\":\"It states that since PSI’s second phased fee reduction announcement in mid-November 2022, only 17 of 797 authorized centers provided notice to leave, and that alternative PSI locations existed nearby for all but one. It also claims 98% of centers operating before January 1, 2023 continued administering tests within the new compensation structure.\"},{\"question\":\"What future recommendations does the FAA consider for expanding testing capacity?\",\"answer\":\"The letter outlines plans to pursue an independent FAA assessment (Recommendation 1), explore additional capacity methods and alternative proctoring/providing models (Recommendation 2), and considers future input via formal market research processes such as a Request for Information (RFI) planned for three to four years.\"}]","Aviation Safety Flight Standard Service Letter to Christopher Cooper - FAA Airman Knowledge Testing Program Response | PDF",1789942917]