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It presents findings from a literature review and applies them to data analysis of Mandatory Occurrence Reports, highlighting recurring themes such as disparities between perceived problems and MOR-based evidence, miscommunication patterns between UK pilots and non-UK ATC and vice versa, and pilot/ground staff communication issues. The report outlines contributing factors including hearer expectations, radiotelephony equipment quality, readback-hearback errors, accents, code-switching and bilingualism, message complexity and length, and number handling, concluding with recommended language-related incident 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is the purpose of the Aviation English research project for the CAA?","Question",{"text":112,"@type":113},"It is an independent research study commissioned by the CAA to analyze aviation English-related issues using research findings and data analysis, and to produce best practice recommendations.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"Which kinds of communication problems are examined in the Mandatory Occurrence Reports?",{"text":117,"@type":113},"The report covers disparities between perceived problems and MOR-based evidence, miscommunication between UK pilots and non-UK ATC and the reverse, and miscommunication involving pilot and ground staff (non-ATC).",{"name":119,"@type":110,"acceptedAnswer":120},"What factors are identified as contributors to language-related incidents?",{"text":121,"@type":113},"Identified contributors include hearer expectation effects, radiotelephony equipment quality, readback-hearback errors, accents, code-switching and bilingualism, 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analysis findings and best practice recommendations  \nAn independent research report commissioned by CAA  \nAuthor: Dr Barbara Clark , You Say Tomato  \n[http://www.you-say-tomato.com](http://www.you-say-tomato.com)  \nPublished by the Civil Aviation Authority, 2017  \nCivil Aviation Authority, Aviation House, Gatwick Airport South, West Sussex,  \nRH6 0YR.  \nYou can copy and use this text but please ensure you always use the most up to date version and use it in context so as not tobe misleading, and credit the CAA.  \nCAA publishing reference CAP 1375  \nFirst published 2017  \nAn independent research study commissioned by the CAA  \nAuthor: Dr Barbara Clark  \nYou Say Tomato  \n[barb@you-say-tomato.com](barb@you-say-tomato.com)  \nEnquiries regarding the content of this publication should be addressed to: [infoservices@caa.co.uk](infoservices@caa.co.uk)  \nThe latest version of this document is available in [electronic format at](electronic format at www.caa.co.uk)[ ](electronic format at www.caa.co.uk)[www.caa.co.uk](electronic format at www.caa.co.uk), where you may also register for e-mail notification of amendments.  \nContents  \nContents ..................................................................................................................... 1  \nGlossary ..................................................................................................................... 5  \nChapter 1................................................................................................................... 9  \nManagement summary............................................................................................... 9  \nChapter 2................................................................................................................. 12  \nBackground .............................................................................................................. 12  \n2.1 Need for project ....................................................................................... 12  \n2.2 Context of project ..................................................................................... 12  \n2.3 Report creation ........................................................................................ 13  \n2.4 Scope of phase two ................................................................................. 14  \n2.5 Constraints............................................................................................... 15  \nLack of detail in language-related MORs ................................................... 15  \nLack of first-person narratives (i.e. reports written by the witness and submitted to the CAA as it, rather than via an airline or company mediator)................................................................................................................... 16  \nLack of original data, e.g. interviews with pilots and controllers, observation................................................................................................................... 16  \nChapter 3................................................................................................................. 18  \nFindings from literature review ................................................................................. 18  \nTheme 1 – Universal/historical issues ........................................................ 19  \nTheme 2 – Universal and amplified due to language issues ...................... 19  \nTheme 3 – ICAO language issues ............................................................. 19  \nTheme 4 – Linguistic issues ....................................................................... 20  \nTheme 5 – Socio-cultural issues ................................................................ 20  \nChapter 4................................................................................................................. 22  \nData sources and methodology..........................","cbCail9oTldNXzPH","https://ap.wps.com/l/cbCail9oTldNXzPH","pdf",662766,93,"English","# Contents\n## Glossary\n## Chapter 1 - Management summary\n## Chapter 2 - Background\n### 2.1 Need for project\n### 2.2 Context of project\n### 2.3 Report creation\n### 2.4 Scope of phase two\n### 2.5 Constraints\n## Chapter 3 - Findings from literature review\n## Chapter 4 - Data sources and methodology\n## Chapter 5 - Mandatory Occurrence Reports: overall themes\n## Chapter 6 - Findings from literature review applied to data analysis","[{\"question\":\"What is the purpose of the Aviation English research project for the CAA?\",\"answer\":\"It is an independent research study commissioned by the CAA to analyze aviation English-related issues using research findings and data analysis, and to produce best practice recommendations.\"},{\"question\":\"Which kinds of communication problems are examined in the Mandatory Occurrence Reports?\",\"answer\":\"The report covers disparities between perceived problems and MOR-based evidence, miscommunication between UK pilots and non-UK ATC and the reverse, and miscommunication involving pilot and ground staff (non-ATC).\"},{\"question\":\"What factors are identified as contributors to language-related incidents?\",\"answer\":\"Identified contributors include hearer expectation effects, radiotelephony equipment quality, readback-hearback errors, accents, code-switching and bilingualism, controller message complexity and length, and difficulties related to handling numbers.\"}]","Aviation English Research Project - Data analysis findings and best practice recommendations | PDF",1790761900,234]