[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-268725-105":59,"doc-detail-268725-en":131},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":124,"head_meta":126,"extra_data":128,"updated_unix":130},105,"en","av-check-troubleshooting-for-the-remotely-proctored-clt","A/V Check Troubleshooting for the Remotely Proctored CLT","","Troubleshoot A/V check failures in a remotely proctored CLT by verifying camera and microphone permissions across Mac, Windows, and Chromebook devices. Follow step-by-step instructions to enable access in system privacy settings, reopen the browser, and retry the test. If sound is not detected, adjust microphone input volume on each platform. Additional guidance covers disabling parental or device controls and internet security webcam protections, restarting the computer, and trying a different device.",{"@graph":69,"@context":123},[70,84,106],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":30,"@type":76,"position":81},"https://docshare.wps.com/document/technology/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/av-check-troubleshooting-for-the-remotely-proctored-clt/268725/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/av-check-troubleshooting-for-the-remotely-proctored-clt/268725.png","ImageObject",300,407,{"name":92,"@type":93},"Ezra","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-07","2026-09-15",true,{"@type":102,"interactionType":103,"userInteractionCount":105},"InteractionCounter",{"@type":104},"ViewAction",13,{"@type":107,"mainEntity":108},"FAQPage",[109,115,119],{"name":110,"@type":111,"acceptedAnswer":112},"What should you do if the A/V check fails due to camera or microphone permissions?","Question",{"text":113,"@type":114},"Enable camera and microphone access in your device privacy settings for the LockDown Browser OEM app, then close and reopen your browser and return to the test.","Answer",{"name":116,"@type":111,"acceptedAnswer":117},"How do Mac devices handle A/V check permissions for camera and microphone?",{"text":118,"@type":114},"Open Apple menu System Settings (or System Preferences on older macOS), go to Privacy & Security, select Camera and Microphone, unlock settings, tick LockDown Browser OEM, then reopen the browser and retake the test.",{"name":120,"@type":111,"acceptedAnswer":121},"What steps help when the test cannot detect sound?",{"text":122,"@type":114},"Re-enable microphone access as needed, then increase microphone input volume in system sound settings on Mac, Windows, or Chromebook, and retry the test.","https://schema.org",{"og:url":83,"og:type":125,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":127,"canonical":83},"index,follow",{"doc_id":129,"site_id":62},268725,1789435819,{"code":4,"msg":5,"data":132},{"doc_id":129,"user_id":133,"nickname":92,"user_avatar":134,"doc_module":4,"category_id":29,"category_name":30,"doc_title":65,"doc_description":67,"doc_content":135,"file_id":136,"file_url":137,"file_type":138,"file_size":139,"view_count":105,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":24,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":130,"read_time":105},1099514068035,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","A/V Check Troubleshooting  \nfor the Remotely Proctored CLT  \nIf you have difficulty setting the permissions for your camera or microphone, follow the steps below.  \nTable of Contents  \nA/V Check Failed 2  \nMac Devices 2  \nWindows Devices 2  \nChromebook Devices 3  \nMore Suggestions 3  \nUnable to Detect Sound 4  \nMac Devices 4  \nWindows Devices 5  \nChromebooks 5  \nA/V Check Failed Mac Devices  \nAllow access to your camera in your computer settings using the steps below:  \n1. Select the \"Apple menu\" system icon  \n2. Go to System Settings > Privacy & Security > Camera (for macOS 13/Ventura or later) OR System Preferences > Security and Privacy > Privacy > Camera (for older macOS versions)  \n3. Click on the lock icon to make changes; enter your device's password when prompted  \n4. Click on the box next to the relevant app (LockDown Browser OEM) to \"tick\" it, then click on the lock icon once more  \n5. Close and reopen your browser and navigate back to the test  \nAllow access to your microphone in your computer settings using the steps below:  \n1. Select the \"Apple menu\" system icon  \n2. Go to System Settings > Privacy & Security > Microphone (for macOS 13/Ventura or later) OR System Preferences > Security and Privacy > Privacy >Microphone (for older macOS versions)  \n3. Click on the lock icon to make changes; enter your device's password when prompted  \n4. Click on the box next to the relevant app (LockDown Browser OEM) to \"tick\" it, then click on the lock icon once more  \n5. Close and reopen your browser and navigate back to the test  \nStill having trouble? See More Suggestions.  \nWindows Devices  \nAllow access to your camera in your computer settings using the steps below:  \n1. Click the Windows button to launch the start menu  \n2. Go to Settings > Privacy > Camera  \n3. Make sure “Allow apps to access your camera” is switched on  \n4. Scroll down and make sure “Allow desktop apps to access your camera” is switched on  \n5. Refresh the test page to try again  \nAllow access to your microphone in your computer settings using the steps below:  \n1. Click the Windows button to launch the start menu  \n2. Go to Settings > Privacy > Microphone  \n3. Make sure “Allow apps to access your microphone” is switched on  \n4. Scroll down and make sure “Allow desktop apps to access your microphone” is switched on  \n5. Refresh the test page to try again  \nStill having trouble? See More Suggestions.  \nChromebook Devices  \n1. Make sure you're using the most updated version of Chrome.  \n2. If you are in LockDown Browser, exit LockDown mode and return to the normal Chrome page.  \n3. Open a new tab and go to  \nchrome://settings/content/siteDetails?site =chrome-extension%3A%2F%2Fgpcdffgamfgpklpcfhfbhfooldnaiijj  \nOR  \nClick on the extensions icon in the upper right, select the three dots next to the LockDown Extension, and select “View Web Permissions”  \n4. On the next page, make sure both camera and microphone permissions are set to Allow.  \n5. Navigate back to your CLT account, re-enter the test, and try again! Still having trouble? See More Suggestions.  \nMore Suggestions  \n1. Be sure any parental/device controls (e.g. Covenant Eyes) are disabled.  \n2. Be sure any internet security webcam protections (e.g. Avast, AVG, Kaspersky) are disabled.  \n3. Restart your computer.  \n4. Try a different device.  \nUnable to Detect Sound Mac Devices  \nAllow access to your microphone in your computer settings using the steps below:  \n1. Select the \"Apple menu\" system icon  \n2. Go to System Settings > Privacy & Security > Microphone (for macOS 13/Ventura or later) OR System Preferences > Security and Privacy > Privacy >Microphone (for older macOS versions)  \n3. Click on the lock icon to make changes; enter your device's password when prompted  \n4. Click on the box next to the relevant app (LockDown Browser OEM) to \"tick\" it, then click on the lock icon once more  \n5. Reopen your browser and navigate back to the test  \nCheck the input volume on your microphone:  \n1. Select ","cbCaipVzzx6a0RvP","https://ap.wps.com/l/cbCaipVzzx6a0RvP","pdf",358753,"English","# A/V Check Failed\n## Mac Devices\n## Windows Devices\n## Chromebook Devices\n## More Suggestions\n## Unable to Detect Sound","[{\"question\":\"What should you do if the A/V check fails due to camera or microphone permissions?\",\"answer\":\"Enable camera and microphone access in your device privacy settings for the LockDown Browser OEM app, then close and reopen your browser and return to the test.\"},{\"question\":\"How do Mac devices handle A/V check permissions for camera and microphone?\",\"answer\":\"Open Apple menu System Settings (or System Preferences on older macOS), go to Privacy \\u0026 Security, select Camera and Microphone, unlock settings, tick LockDown Browser OEM, then reopen the browser and retake the test.\"},{\"question\":\"What steps help when the test cannot detect sound?\",\"answer\":\"Re-enable microphone access as needed, then increase microphone input volume in system sound settings on Mac, Windows, or Chromebook, and retry the test.\"}]","A/V Check Troubleshooting for the Remotely Proctored CLT | PDF"]