[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-500572-105":59,"doc-detail-500572-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","asms-customer-self-service-console-login-and-customer-self-registration-guide","ASMS Customer - Self-service console login and customer self-registration guide","","ASMS Customer (ASMSCustomer) is a self-service website enabling end users to create cases, review created cases, answer satisfaction surveys, consult the knowledge base, and view news. The guide explains how to access the client console, choose authentication modes, and handle password recovery. It covers anonymous access enablement, customer self-registration prerequisites and steps, guided tour startup, homepage customization, and the What’s New panel for pending surveys and approvals.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":30,"@type":76,"position":81},"https://docshare.wps.com/document/technology/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/asms-customer-self-service-console-login-and-customer-self-registration-guide/500572/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/asms-customer-self-service-console-login-and-customer-self-registration-guide/500572.png","ImageObject",300,407,{"name":92,"@type":93},"Olivia Brown","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-21","2026-10-03",true,{"@type":102,"interactionType":103,"userInteractionCount":52},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"How do users log in to the ASMS Customer client console?","Question",{"text":112,"@type":113},"Users enter the client console URL (including the ASMSCustomer path) and select an authentication type, then provide username and password to enter.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How is anonymous access enabled for the user portal?",{"text":117,"@type":113},"Anonymous access must be enabled on the project, and users log in to the user portal using a project-specific link. After login anonymously, users can access case-creation capabilities.",{"name":119,"@type":110,"acceptedAnswer":120},"What steps are involved in customer self-registration?",{"text":121,"@type":113},"Users verify self-registration is enabled, open the user portal from the project link, click Register, complete required fields, follow the email instructions to set and confirm a password, then return to the portal to log in with the assigned credentials.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},500572,1791403257,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":29,"category_name":30,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":52,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145},16904993612988,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","ASMS Customer  \nTheASMS (ASMSCustomer) ,** It is a self-service website where end users can perform tasks such as creating cases, viewing created cases, answering satisfaction surveys, consulting the knowledge base, and viewing news, among others.  \nLogin to the console  \nLogin to the console  \nEnter the client console via the following URL:http(s)://name_servidor:port/ASMSCustomer/  \n1. Authentication  \nSelect the authentication type, enter the username and password, and click the Enter.  \n1. Remember password  \nBy clicking on the text Forgot your password? , the following window will appear asking you to send the username toreset the password.  \n⚐ Note: The Remember Password functionality is only enabled for local users, it will not be displayed for domain users.  \nAnonymous authentication  \nTo anonymously access the user portal, please note the following:  \n Make sure you have anonymous access enabled on your project.  \n Log in to the user portal using the project-specific link. View Projects ↪  \n1. Once you access the user portal using the project link, Enable the“Anonymous access” and click the “Enter”.  \nWhen you have logged in to the user portal anonymously, you will be able to see the project and the services you have access to to perform case creation.  See Create a Case ↪  \n⚐ Note: When creating cases with an anonymous user, the Detect duplicate cases setting is not taken into account.  \nCustomer Self-Registration  \nPrerequisites  \n Verify that self-registration is enabled on the project.  \n Access the user portal using the project-specific link. View Projects ↪  \n1. Access the user portal using the project link and click on the Register.  \n2. Complete all required fields on the Registration form and clickRegister.  \n3. Upon successful registration, you will receive an email with instructions on how to create your password.  \n4. Click on the password assignment link found in the email. A page will open where you will need to enter your new password and confirm it in the Confirm Password field.  \n5. After assigning and confirming your password, click the OK button. You will be redirected to the user portal. To login, enter your email address in the field User and the password assigned in the Password.  \nGuided view  \nGuided tour  \nWhen you first log in to theASMS Customericon, click the  \nlocated at the bottom left of the home page.  \nA window is enabled with a message of welcome. Click the Following to start the tour.  \nThe guided tour provides windows where the basic contents and pertinent information of the Main functionalities of the console.  \n⚐ Note:  \n• The icon will be available only in the main window of the portal.  \nHomepage customization  \nHomepage customization  \nThis functionality allows the user to hide various sections of the user portal home page.  \n1. Click the “Personalization” at the bottom left of the screen.  \n2. Uncheck the options you want to hide from the homepage.  \n⚐ Note: The only options that cannot be hidden are“Services” and “My cases”.  \n3. To re-show the hidden options, open the customization option again and check the options you want to show again.  \nWhat’s New Panel  \nWhat's New Panel  \nThe news panel shows the user’s pending surveys and approvals, as well as the news published on the portal. To access the What’s New panel, click the arrow in the upper-right corner of the screen.  \nThe panel will be displayed showing the number of surveys and approvals pending response, as well as the links to access the published news.  \nPending surveys  \nClick the View Surveys and the list of pending surveys and the corresponding case number will be displayed.  \nBy clicking the Respond , a new tab will open with the satisfaction survey.  \nBy clicking the VIEW DETAIL A new window is displayed with the description and solution of the case.  \nWhen you finish filling out the survey, click on theSend Survey.  \nPending approvals  \nBy clicking the “View Cases”, a list of pending approvals and the correspo","cbCainIDh4IUigAn","https://ap.wps.com/l/cbCainIDh4IUigAn","pdf",3920210,33,"English","# Login to the console\n## Authentication\n## Remember password\n## Anonymous authentication\n# Customer Self-Registration\n## Prerequisites\n## Registration steps\n# Guided view\n## Guided tour\n# Homepage customization\n# What’s New Panel\n## Pending surveys\n## Pending approvals","[{\"question\":\"How do users log in to the ASMS Customer client console?\",\"answer\":\"Users enter the client console URL (including the ASMSCustomer path) and select an authentication type, then provide username and password to enter.\"},{\"question\":\"How is anonymous access enabled for the user portal?\",\"answer\":\"Anonymous access must be enabled on the project, and users log in to the user portal using a project-specific link. After login anonymously, users can access case-creation capabilities.\"},{\"question\":\"What steps are involved in customer self-registration?\",\"answer\":\"Users verify self-registration is enabled, open the user portal from the project link, click Register, complete required fields, follow the email instructions to set and confirm a password, then return to the portal to log in with the assigned credentials.\"}]","ASMS Customer - Self-service console login and customer self-registration guide | PDF",1791013040,83]