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Research indicates that feedback should be both engaging and a learning opportunity. This paper proposes a design-thinking–based method to increase students’ engagement and agency. The approach was tested in two design-led workshops with 59 Master students in the UK, using surveys across problem-framing, ideation, and prototyping to produce actionable insights.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":40,"@type":76,"position":81},"https://docshare.wps.com/document/research-report/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/ask-me-if-i-am-engaged-a-design-led-approach-to-collect-student-feedback-on-their-university-experience/600050/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/ask-me-if-i-am-engaged-a-design-led-approach-to-collect-student-feedback-on-their-university-experience/600050.png","ImageObject",300,407,{"name":92,"@type":93},"nayy☆","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-30","2026-10-15",true,{"@type":102,"interactionType":103,"userInteractionCount":29},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What problem does the paper address about student feedback in higher education?","Question",{"text":112,"@type":113},"Student feedback collection is widely used, but it lacks a unified format that both gathers useful data and engages students as an experience in itself.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"How does the proposed method engage students when collecting feedback?",{"text":117,"@type":113},"The method leverages Design Thinking to involve students in problem-framing, idea generation, and prototyping, supported by workshops and purpose-built surveys.",{"name":119,"@type":110,"acceptedAnswer":120},"How was the method tested in the study?",{"text":121,"@type":113},"It was tested in two design-led workshops with 59 Master students in a Business School in the UK, framed around designing the university of the future.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},600050,1792171330,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":39,"category_name":40,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":29,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":144,"read_time":145},962090893153,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","Ask me if I am Engaged: A Design-led Approach to Collect Student Feedback on their University Experience  \nIvano Bongiovanni, University of Queensland, Australia  \nDayana Balgabekova, University of Glasgow, UK  \nAbstract  \nDespite being an established practice in Higher Education (HE), the collection of feedback from students, to improve their university experience, has yet to find a unified format. Literature shows that, besides enabling collection of data on aspects of the university journey, feedback collection should also be an engaging experience for students and translate into a learning opportunity. To facilitate students’ engagement and enhance their role as shapers of their HE experience, we propose an innovative method for the collection of student feedback that leverages the potential of Design Thinking. Our method was tested in two design-led workshops for 59 Master students in a Business School in the UK. The workshops, a blend of content delivery, and individual and team activities, were framed around designing the university of the future. Introduced and concluded by two purpose-built surveys, the workshops were organised in problem-framing; ideas generation; and prototyping. Enthusiastically welcomed by participants as a unique way to co-design their HE journey, the workshops achieved the triple objective of collecting rich data on student feedback; increasing engagement in participants; and delivering notions about design thinking. In this paper, we report on the workshops and share details for our method to be replicated.  \nKey words  \nDesign thinking; student feedback; innovative engagement; active learning; design-led workshop.  \nIntroduction  \nGathering feedback from students on their Higher Education (HE) experience has become a normal practice for universities worldwide. A decade ago, the Parliamentary Select Committee report in the UK (House of Commons, 2009) concluded with the following student comment:‘What contributes to a successful university experience is an institution which actively seeks, values and acts on student feedback’ (p. 131) .  \nThere are several instances, across different countries and education systems, of centralised surveys, administered by HE bodies, to collect data on a national or regional level. Examples include the UK Office for Students’ National Student Survey (NSS) 1, or the Australian Government Department of Education and Training’s Student Experience Survey (SES) 2. Besides  \n1 [https://www.officeforstudents.org.uk/advice-and-guidance/student-information-and-data/national-student-survey](https://www.officeforstudents.org.uk/advice-and-guidance/student-information-and-data/national-student-survey)nss/  \n2 [https://www.compared.edu.au/](https://www.compared.edu.au/)  \nthese, virtually every university collects student feedback in order to improve its service offerings. Student feedback in this sense can be defined as the use of formal processes to collect information from students about the service they receive in HE (Richardson, 2005) . This may refer to perceptions about learning and teaching; support (e.g., libraries); environment (e.g., lecture rooms, laboratories, social space); facilities (e.g., canteens, student accommodation, sport facilities); and external aspects (e.g., finance, car parking and the transport infrastructure) (Harvey, 2011) .  \nExtensive research has been dedicated to investigating how to assess student satisfaction with HE, to identify antecedents of quality. Existing research has mainly employed a quantitative approach, with surveys and questionnaires being particularly common (Douglas, Douglas, McClelland, & Davies, 2015) . This has led to significant criticism, in particular with regards to some limitations of satisfaction surveys, among which low levels of student engagement (Harvey, 2011) . The present study aims at filling this acknowledged gap in the literature, by exploring an original approach to measure students’ satisfaction while enha","cbCaioe2DpRepHtC","https://ap.wps.com/l/cbCaioe2DpRepHtC","pdf",900525,29,"English","# Abstract\n# Introduction\n## Student feedback in Higher Education\n## Satisfaction, engagement, and research gaps\n## Student engagement and active learning\n# Background of the study","[{\"question\":\"What problem does the paper address about student feedback in higher education?\",\"answer\":\"Student feedback collection is widely used, but it lacks a unified format that both gathers useful data and engages students as an experience in itself.\"},{\"question\":\"How does the proposed method engage students when collecting feedback?\",\"answer\":\"The method leverages Design Thinking to involve students in problem-framing, idea generation, and prototyping, supported by workshops and purpose-built surveys.\"},{\"question\":\"How was the method tested in the study?\",\"answer\":\"It was tested in two design-led workshops with 59 Master students in a Business School in the UK, framed around designing the university of the future.\"}]","Ask me if I am Engaged - A Design-led Approach to Collect Student Feedback on their University Experience | PDF",1792089937,73]