[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-0-en-105":3,"doc-seo-183847-105":59,"doc-detail-183847-en":130},{"code":4,"msg":5,"data":6},0,"success",[7,13,18,23,28,33,38,43,48,51,55],{"id":8,"doc_module":4,"doc_module_name":9,"category_name":10,"show_sort_weight":11,"slug":12},1,"Document","Story & Novel",90,"story-novel",{"id":14,"doc_module":4,"doc_module_name":9,"category_name":15,"show_sort_weight":16,"slug":17},2,"Literature",80,"literature",{"id":19,"doc_module":4,"doc_module_name":9,"category_name":20,"show_sort_weight":21,"slug":22},4,"Exam",70,"exam",{"id":24,"doc_module":4,"doc_module_name":9,"category_name":25,"show_sort_weight":26,"slug":27},5,"Comic",60,"comic",{"id":29,"doc_module":4,"doc_module_name":9,"category_name":30,"show_sort_weight":31,"slug":32},6,"Technology",50,"technology",{"id":34,"doc_module":4,"doc_module_name":9,"category_name":35,"show_sort_weight":36,"slug":37},7,"Healthcare",40,"healthcare",{"id":39,"doc_module":4,"doc_module_name":9,"category_name":40,"show_sort_weight":41,"slug":42},8,"Research & Report",30,"research-report",{"id":44,"doc_module":4,"doc_module_name":9,"category_name":45,"show_sort_weight":46,"slug":47},9,"Religion & Spirituality",20,"religion-spirituality",{"id":46,"doc_module":4,"doc_module_name":9,"category_name":49,"show_sort_weight":46,"slug":50},"World Cup","world-cup",{"id":52,"doc_module":4,"doc_module_name":9,"category_name":53,"show_sort_weight":52,"slug":54},10,"Lifestyle","lifestyle",{"id":56,"doc_module":4,"doc_module_name":9,"category_name":57,"show_sort_weight":24,"slug":58},19,"General","general",{"code":4,"msg":60,"data":61},"ok",{"site_id":62,"language":63,"slug":64,"title":65,"keywords":66,"description":67,"schema_data":68,"social_meta":123,"head_meta":125,"extra_data":127,"updated_unix":129},105,"en","aquascape-iongen-product-manual-troubleshooting-guide","Aquascape IonGen Product Manual - Troubleshooting Guide","","Troubleshooting guide for Aquascape IonGen systems, focusing on common fault conditions and corrective actions. It covers power and controller issues, probe exhaustion, improper probe orientation, and insufficient water flow through the flow chamber. The manual details how to address debris or scale buildup on probe bars, adjust ionizing levels to manage copper output, and respond to cloudy water or excessive debris by restoring targeted water parameters. It also provides instructions for configuring certain serial numbered models via the control panel.",{"@graph":69,"@context":122},[70,84,105],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":30,"@type":76,"position":81},"https://docshare.wps.com/document/technology/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/aquascape-iongen-product-manual-troubleshooting-guide/183847/",{"url":83,"name":65,"@type":85,"image":86,"author":91,"headline":65,"publisher":94,"fileFormat":97,"inLanguage":63,"description":67,"dateModified":98,"datePublished":99,"encodingFormat":97,"isAccessibleForFree":100,"interactionStatistic":101},"DigitalDocument",{"url":87,"@type":88,"width":89,"height":90},"https://docshare.wps.com/thumbnails/aquascape-iongen-product-manual-troubleshooting-guide/183847.png","ImageObject",300,407,{"name":92,"@type":93},"Gelato","Person",{"url":74,"name":95,"@type":96},"DocShare","Organization","application/pdf","2026-10-08","2026-09-02",true,{"@type":102,"interactionType":103,"userInteractionCount":44},"InteractionCounter",{"@type":104},"ViewAction",{"@type":106,"mainEntity":107},"FAQPage",[108,114,118],{"name":109,"@type":110,"acceptedAnswer":111},"What should be done if the Power Light is not illuminated?","Question",{"text":112,"@type":113},"Check for AC power and confirm GFI and incoming power. If debris is stuck on the probe, remove it and clean debris and scale buildup. If the controller has failed, contact the dealer or installer.","Answer",{"name":115,"@type":110,"acceptedAnswer":116},"Why does the ionizing light flash green or fail to reach maximum bars?",{"text":117,"@type":113},"This usually indicates insufficient water flow through the flow chamber. Ensure adequate flow and that the red dot on top of the probe is aligned with the water flow direction; move the probe to an area with greater flow or integrate it into the water feature’s recirculating system for best results.",{"name":119,"@type":110,"acceptedAnswer":120},"How can copper level be corrected when it is too high or too low?",{"text":121,"@type":113},"If copper is low, raise the ionizing level. If copper is high, reduce the ionizing indicator to 1 bar or unplug the control panel until copper drops below 0.25 ppm, and consider a partial water change for faster reduction.","https://schema.org",{"og:url":83,"og:type":124,"og:title":65,"og:site_name":95,"og:description":67},"article",{"robots":126,"canonical":83},"index,follow",{"doc_id":128,"site_id":62},183847,1788354184,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":92,"user_avatar":133,"doc_module":4,"category_id":29,"category_name":30,"doc_title":65,"doc_description":67,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":44,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":139,"language":140,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":141,"faqs":142,"seo_title":143,"seo_description":67,"update_tm":129,"read_time":41},19241457091524,"https://us-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","| |  |\n| --- | --- |\n| | |\n\n| |\n| --- |\n| |\n\n| Problem | Cause | Solution |\n| --- | --- | --- |\n| 1. Power Light Not Illuminated | No AC power | Check GFI and incoming power |\n|  | Debris stuck on Probe | Remove Probe and clean debris and any scale build-up off bars |\n|  | Controller failure | Contact Dealer or Installer |\n| 2. Ionizing Light Illuminated Red | Probe exhausted | Inspect and replace Probe if exhausted |\n| 3. Ionization light flashing green or not able to raise ionization level to maximum bars | Insufficient water flow\u003Cbr>through flow chamber | Make sure the Probe is receiving enough water flow. Make sure red dot on top of Probe fitting is in line with the direction of the water flow through the flow chamber.\u003Cbr>Move Probe to area of greater water flow. Plumbing into the water feature’s recirculating system is the most effective method. If the Flow Chamber is set in the skimmer or pump vault you can remove the probe fitting from the Flow Chamber and submerge the bare Probe into skimmer or pump vault. This will further improve flow across the Probe’s bars.\u003Cbr>The red dot on the top of the Probe fitting indicates proper orientation of the Probe when installed into the Flow Chamber. Make sure the red dot is lined up with the direction of the water flow through the Flow Chamber. Proper orientation of the Probe will maximize the IonGen’s™ performance. (See Fig. 7 on page 4) |\n|  | Debris stuck on Probe | Remove Probe and clean debris and any scale build-up off bars |\n| 4. Continued Scale Build-upon Probe Bars | Insufficient water\u003Cbr>flow across Probe | See \\#3 Ionization light flashing green or not able to raise ionization level to maximum bars. |\n| 5. Low Copper Level | Ionizing level set too low | Raise Ionizing level |\n|  | Insufficient flow through Flow Chamber | Increase pump run time or move Flow Chamber to higher flow location |\n|  | Probe exhausted | Inspect and replace Probe if exhausted |\n| 6. High Copper Level | Ionizing level\u003Cbr>set too high | Reduce ionizing indicator to 1 bar or unplug Control Panel until copper level is below 0.25 ppm.\u003Cbr>A partial water change can also be conducted for quicker copper level decrease. |\n| 7. Cloudy Water/Excessive Debris | Low copper level | Raise ionization level |\n|  | Insufficient flow through Flow Chamber | Increase pump run time or move Flow Chamber to higher flow location |\n|  | Debris stuck on Probe | Remove Probe and clean debris and any scale build-up off bars |\n|  | Outside of targeted\u003Cbr>water parameters | See Targeted Water Parameters table |\n\n\n| Problem | Cause | Solution |  |\n| --- | --- | --- | --- |\n| 8. Water flow reduction | Debris stuck on Probe | Remove Probe and clean debris and scale build-up off bars |  |\n| 9. Not able to raise ionizing indicator to maximum bars\u003Cbr>(NOTE: For serial numbered models 0005774 and below only. Serial Number orS/Nis located on white label on cord.) | Manufacture setting in Control Panel needs to be adjusted | Remove back panel of Control Panel and turn the blue potentiometer screw clockwise until maximum bars are able tobe reached using the Control Panel touch pad. | \u003Cbr>Adjust small\u003Cbr>screw\u003Cbr>\u003Cbr>|\n\n\n| Copper | Less than 0.25 |\n| --- | --- |\n| Alkalinity | 100 – 250 ppm |\n\n| |  |\n| --- | --- |\n| | |\n\n| |\n| --- |\n| |","cbCaisOwcDEhQhBH","https://ap.wps.com/l/cbCaisOwcDEhQhBH","pdf",1014779,12,"English","# Troubleshooting Table\n## Power light and controller issues\n## Ionizing indicator (red/green) and flow chamber performance\n## Copper level adjustments and water clarity issues\n## Serial-number specific control panel adjustment","[{\"question\":\"What should be done if the Power Light is not illuminated?\",\"answer\":\"Check for AC power and confirm GFI and incoming power. If debris is stuck on the probe, remove it and clean debris and scale buildup. If the controller has failed, contact the dealer or installer.\"},{\"question\":\"Why does the ionizing light flash green or fail to reach maximum bars?\",\"answer\":\"This usually indicates insufficient water flow through the flow chamber. Ensure adequate flow and that the red dot on top of the probe is aligned with the water flow direction; move the probe to an area with greater flow or integrate it into the water feature’s recirculating system for best results.\"},{\"question\":\"How can copper level be corrected when it is too high or too low?\",\"answer\":\"If copper is low, raise the ionizing level. If copper is high, reduce the ionizing indicator to 1 bar or unplug the control panel until copper drops below 0.25 ppm, and consider a partial water change for faster reduction.\"}]","Aquascape IonGen Product Manual - Troubleshooting Guide | PDF"]