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Provides step-by-step instructions for Apple iOS and Android, including removing existing EMM account profiles or device administrators, uninstalling the McAfee EMM app, verifying department mailbox removal, and adding an Exchange ActiveSync (Microsoft Exchange) email account. Notes quarantine placement and required BYOD form approval, with support contacts for release.",{"@graph":69,"@context":116},[70,84,99],{"@type":71,"itemListElement":72},"BreadcrumbList",[73,77,79,82],{"item":74,"name":75,"@type":76,"position":8},"https://docshare.wps.com","Home","ListItem",{"item":78,"name":9,"@type":76,"position":14},"https://docshare.wps.com/document/",{"item":80,"name":30,"@type":76,"position":81},"https://docshare.wps.com/document/technology/",3,{"item":83,"name":65,"@type":76,"position":19},"https://docshare.wps.com/document/apple-ios-and-android-mobile-devices-job-aid-steps-for-removing-emm-account-and-adding-email-account/490247/",{"url":83,"name":65,"@type":85,"author":86,"headline":65,"publisher":89,"fileFormat":92,"inLanguage":63,"description":67,"dateModified":93,"datePublished":93,"encodingFormat":92,"isAccessibleForFree":94,"interactionStatistic":95},"DigitalDocument",{"name":87,"@type":88},"Ezra","Person",{"url":74,"name":90,"@type":91},"DocShare","Organization","application/pdf","2026-10-01",true,{"@type":96,"interactionType":97,"userInteractionCount":4},"InteractionCounter",{"@type":98},"ViewAction",{"@type":100,"mainEntity":101},"FAQPage",[102,108,112],{"name":103,"@type":104,"acceptedAnswer":105},"Why is EMM email access no longer supported in O365, and what replaces it?","Question",{"text":106,"@type":107},"EMM email access will no longer be supported in O365 while a replacement Mobile Device Management solution is selected and implemented.","Answer",{"name":109,"@type":104,"acceptedAnswer":110},"How do I remove the EMM account on Apple iOS (iOS 7.x and below)?",{"text":111,"@type":107},"Remove the Mobile Device Management profile from Settings > General > Profile > Mobile Device Management, then verify the department mailbox is gone and delete the McAfee EMM app.",{"name":113,"@type":104,"acceptedAnswer":114},"What happens after adding the email account, and how do I get an account released from quarantine?",{"text":115,"@type":107},"Email may not connect immediately; a quarantine notification is sent. Contact the named IT contacts or the Service Desk, and ensure a BYOD form is on file for device release.","https://schema.org",{"og:url":83,"og:type":118,"og:title":65,"og:site_name":90,"og:description":67},"article",{"robots":120,"canonical":83},"index,follow",{"doc_id":122,"site_id":62},490247,1790834681,{"code":4,"msg":5,"data":125},{"doc_id":122,"user_id":126,"nickname":87,"user_avatar":127,"doc_module":4,"category_id":29,"category_name":30,"doc_title":65,"doc_description":67,"doc_content":128,"file_id":129,"file_url":130,"file_type":131,"file_size":132,"view_count":4,"is_deleted":4,"is_public":8,"is_downloadable":8,"audit_status":8,"page_count":19,"language":133,"language_code":63,"site_id":62,"html_lang":63,"table_of_contents":134,"faqs":135,"seo_title":136,"seo_description":67,"update_tm":123,"read_time":52},1099514068035,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","| Apple iOS and Android Mobile Devices Job Aid Date Approved: 7-24-2015 |  |  |\n| --- | --- | --- |\n| | Apple iOS and Android Mobile Devices Job Aid |  |\n| Summary\u003Cbr>Enterprise Mobility Management (EMM) email access will no longer be supported in O365 . An initiative has been kicked off to select and implement a replacement Mobile Device Management solution. In the meantime, approved mobile users are permitted to access email on their mobile device. For steps on obtaining access to ED email, contacts, and calendar from a personal mobile device (Bring Your Own Device or BYOD) click here. Instructions are below for the respective devices. Please ensure your device has the current operating system prior to your migration to the Cloud.\u003Cbr>Steps\u003Cbr>Apple iOS\u003Cbr>1. Remove EMM Account (this only needs to be done once per device)\u003Cbr>To remove the existing EMM ED email account on device:\u003Cbr>Versions7.x and below\u003Cbr>1. Log into iOS device\u003Cbr>2. Click on Settings\u003Cbr>3. Click on General\u003Cbr>4. Click on Profile\u003Cbr>5. Click on Mobile Device Management\u003Cbr>6. Select ‘Remove Management’\u003Cbr>7. Enter your Device Passcode\u003Cbr>8. At the Remove Management Prompt select ‘Remove’\u003Cbr>9. When the process is completed, you will see (in small letters) No Profiles are currently installed\u003Cbr>10. Hit the Home Button\u003Cbr>To verify your Mailbox for the Department is gone: |  |  |\n| 1. Open the Mail Icon\u003Cbr>2. At the top left of your screen select Mailboxes\u003Cbr>3. Your Department Mailbox should be gone\u003Cbr>4. To remove the EMM App\u003Cbr>5. Find the McAfee EMM App Icon\u003Cbr>6. Place you finger on the Icon until it starts to shake\u003Cbr>For Official Use Only |  | Page 1 of 4 |\n\nApple iOS and Android Mobile Devices Job Aid Date Approved: 7-24-2015  \n7. Click the x at the top left of the Icon  \n8. When you are prompted ‘Delete “McAfee EMM” choose Delete  \n9. EMM will disappear, hit the Home button  \n10. You have completed removing EMM  \nVersions 8.x and above  \n1. Log into iOS device  \n2. Click on Settings  \n3. Click on General  \n4. Click on Device Management  \n5. Click on Mobile Device Management  \n6. Select ‘Remove Management’  \n7. Enter your Device Passcode  \n8. At the Remove Management Prompt select ‘Remove’  \n9. When the process is completed, you will see (in small letters) No Profiles are currently installed  \n10. Hit the Home Button  \nTo verify your Mailbox for the Department is gone:  \n1. Open the Mail Icon  \n2. At the top left of your screen select Mailboxes  \n3. Your Department Mailbox should be gone  \n4. To remove the EMM App  \n5. Find the McAfee EMM App Icon  \n6. Place you finger on the Icon until it starts to shake  \n7. Click the x at the top left of the Icon  \n8. When you are prompted ‘Delete “McAfee EMM” choose Delete  \n9. EMM will disappear, hit the Home button  \n10. You have completed removing EMM  \n2. Add Email Account  \nAll Versions  \n1. Go to Settings  \n2. Select Mail, Contacts and Calendars  \n3. Select Add Account  \n4. Select Exchange  \n5. Enter your email address and password and click Next  \n6. Click Save  \n7. After you have completed setup you will see that email will not connect right away. You will receive an email notification that your device was placed in quarantine. If doing this as part of the OWA change, please contact Dimitri Dizna (Dimitri. Dizna@ed.gov or 202-245-7642) or Phyllis Flynn (Phyllis. Flynn@ed.gov or 202-245-6662) to have your account released from quarantine. If you are a new user, please contact the Service Desk to have your device released from quarantine and approved for connection to the cloud email system.  \nNote: You must have a BYOD form on file for your device to be released from quarantine.  \nPage 2 of 4  \nFor Official Use Only  \nApple iOS and Android Mobile Devices Job Aid Date Approved: 7-24-2015  \nAndroid  \n1. Remove EMM Account (this only needs to be done once per device)  \nTo remove the existing EMM ED email account on device:  \n1. Go to Settings  \nNote: Various Phones and Android versions are slightly different as ","cbCaipqAiJo386CF","https://ap.wps.com/l/cbCaipqAiJo386CF","pdf",515431,"English","# Summary\n# Steps\n## Apple iOS\n## Android\n# Add Email Account\n## All Versions","[{\"question\":\"Why is EMM email access no longer supported in O365, and what replaces it?\",\"answer\":\"EMM email access will no longer be supported in O365 while a replacement Mobile Device Management solution is selected and implemented.\"},{\"question\":\"How do I remove the EMM account on Apple iOS (iOS 7.x and below)?\",\"answer\":\"Remove the Mobile Device Management profile from Settings \\u003e General \\u003e Profile \\u003e Mobile Device Management, then verify the department mailbox is gone and delete the McAfee EMM app.\"},{\"question\":\"What happens after adding the email account, and how do I get an account released from quarantine?\",\"answer\":\"Email may not connect immediately; a quarantine notification is sent. Contact the named IT contacts or the Service Desk, and ensure a BYOD form is on file for device release.\"}]","Apple iOS and Android Mobile Devices Job Aid - Steps for Removing EMM Account and Adding Email Account | PDF"]